Aug 2023 – Oct 2024 · 1 yr 2 mos · Pune, Maharashtra, India

• Spearheaded the design and development of a no-code ETL engine, enabling seamless data ingestion and transformation across diverse sources.
• Innovated a Scenario Manager with graphical query capabilities and dynamic scheduling for large-scale analysis.
• Led efforts to enhance platform scalability, successfully load-testing up to a billion rows to ensure system resilience for high-volume transaction monitoring.
• Directed the development of compliance platforms (ComplyCTA, BOIFiler) with regulatory API integration, streamlining filing processes and optimizing user onboarding.

Aug 2022 – Aug 2023 · 1 yr · Mumbai Metropolitan Region · Hybrid

• Led the end-to-end development of the Plum Goodness mobile app, integrating third-party tools like Razorpay and Shopify, driving seamless e-commerce experiences.
• Developed mental wellness platforms for Thriive, implementing personalized therapy recommendations and enabling therapist-user communication via text, voice, and video.
• Spearheaded the migration of the Keka HR app from Flutter to native iOS and Android platforms, enhancing performance and user experience.

May 2021 – May 2022 · 1 yr · Mumbai, Maharashtra, India

• Owned concept to launch of a media and travel Web and Mobile App enabling users to get hyperlocal information and experiences.
• Designed and developed a CMS to serve the mobile and web content publishing needs.
• Outlined product strategy and set best practices to enable product growth for the platform (including mobile & desktop).
• Wrote product requirements and specifications documents for serval EPICs and oversaw development in many sprints.
• Created processes to reduce time taken to publish a content piece which increased overall productivity by 70%.
• Created a cheap lead generation and qualification process with the help of a chatbot that resulted in a 3X increase in the number of qualified leads.
• Introduced a TTS feature in articles that increased user session times by 63% that impacted overall retention by 21%.
• Convened regular meetings with CXOs to discuss requirements and viable solutions for problem at hand.
• Regularly update stakeholders through release announcements on development results.

Oct 2020 – May 2021 · 7 mos · Mumbai, Maharashtra, India

• Category Sales Manager for Engineering Category catering exams like GATE and AE JE of states and central govt for SSC, States PSC and UPSC.
• Mentoring and Handling my own team of 30, Observing and Analyzing their and Departmental Data like Leads Analysis, Interest%, Revenue and Conversion% Etc.
• Leading Conversion meetings with the CXO’s and the entire Marketing Team, Leading Sales meetings with the CXO’s to discuss data pertaining to every small detail like lead intelligence, performing and non performing sources, demographics and user profile analysis etc. and big ones such as BD analysis and Sales projections etc. with a problem solving approach on both Technology and Human ends.
• Assisting and Consulting in collecting Volumes of Marketing Analysis Data for Demand Scoping, Program Planning of new and upcoming Exams in Engineering Category via emails, forms and real calls. Liaising with both Learning Team and Marketing Team at VP levels for smooth incorporation on new learning courses for positive revenue and user satisfaction of every proportion.
• Awarded Emerging Leader of the Quarter for Best Performance Overall and Consistency

Dec 2018 – Oct 2020 · 1 yr 10 mos · Navi Mumbai, Maharashtra

• Studying for Post Graduation. Scored 8 Band in IELTS. Pursued Post Graduation in Data Science and Engineering.

Aug 2014 – Nov 2018 · 4 yrs 3 mos · Gurgaon, India

• Supervised cross-functional teams that created and introduced new products.
• Managed the entire product development process, from concept to launch.
• Defined product strategy and roadmap for new and existing products
• Wrote product requirements and specifications documents
• Defined and tracked product success
• Identified client and internal stakeholder feature and function requirements, translating into business demands.
• Rady’s Foundation
• Designed and developed the entire web platform for donations via several programs
• Launched on World Cancer Day and transacted over $100000 in US transaction on day 1 with
• 98.8% success rate.
• Wonder Workshop
• Created and managed data security processes of on-site data storage systems that increased system uptime by 3%.
• Managed migration process from Cold Data Storage (On-Site) to Tier 1 Storage Lake (AWS) to Tier 3 Storage Glacier (AWS) creating 2 separate off-site data banks that reduced overall cost by 20%.

Mar 2013 – Jul 2014 · 1 yr 4 mos · Gurgaon, India

• Selected by senior management to lead technical support initiatives for help desk outsourcing of Enterprise Data Protection system by Acronis. Partnered with technicians and customers to troubleshoot Acronis enterprise product such as Advance Back up, Disaster recovery and Disk Director. Conducted sever diagnostics and recommended problem resolution actions. Designed and implemented new key performance indicators (KPI) metrics for junior associates to ensure the highest efficiency of support.

May 2011 – Feb 2013 · 1 yr 9 mos · Gurgaon, India

• Oversaw day to day operations of 24/7 technical support center. Strengthened existing customer and client relationships by providing an elevated point of contact. Provide coaching and leadership to a team of twelve with a focus on maintaining a high level of customer satisfaction. Generate and monitor reports to ensure that the quality and service levels are maintained and deficiencies are identified and repaired. Organized staffing resources across multiple shifts to ensure optimal coverage and team performance. Address, respond, delegate and provide resolution options for escalated issues insuring proper documentation. Monitor and evaluate telephone calls, case notes and email messages to ensure optimal performance and provide feedback to technicians at least once a month per technician.

Jul 2008 – Jan 2010 · 1 yr 6 mos · Mumbai Area, India

• Primary duties included the installation, configuration, deployment, troubleshooting, analyzing, maintaining and monitoring consumer computing software and peripherals in Windows Domain environment. Implemented streamlined resolution process which proactively addressed customer issues. Promoted and sold the company's products and services including warranties and new software and peripherals. Responsible for providing apt and swift resolution for a wide varity of premium consumer line of Dell products i.e. Alienware, Studio and XPS. Delivered calm solutions to diffuse stressful technical situations resulting in exceptional customer satisfaction, only Technician of the Month recipient to receive back to back award honors.