Prasanth Gandla

Product Manager

Bengaluru, Karnataka, India10 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Decade of experience in high-growth startups.
  • Expert in digital transformation and operational scaling.
  • Strong analytical skills driving automation and cost optimization.
Stackforce AI infers this person is a SaaS operations leader with expertise in customer experience and product strategy.

Contact

Skills

Other Skills

Admin ToolingAuto-Refund WorkflowsAutomation Program SupportB2B / B2C Product OperationsBOT AutomationBOT Development (Freshbots, Dynamic FAQs)Business AnalyticsCSAT Process DesignCXContact Rate OptimizationContent OperationsCost ManagementCost OptimizationCrisis ManagementCross-Functional Collaboration

About

With a decade of experience in high-growth startups, I bring a builder’s mindset to operations, crafting scalable systems, high-impact programs, and cross-functional alignment. My background spans customer experience, product operations, and strategy, where I’ve led teams through digital transformation and operational scaling. As an engineer by training, I approach challenges with curiosity and analytical rigor, driving automation, process improvement, and cost optimization. I thrive in dynamic environments, shaping user-centric solutions, streamlining GTMs, and enabling rapid product adoption, always with an eye on impact, efficiency, and collaboration across teams.

Experience

Allen digital

Associate Director, Product Operations

Oct 2023Present · 2 yrs 6 mos · Bangalore Urban, Karnataka, India · On-site

Dunzo

3 roles

Associate Director, Strategy and new initiatives

Promoted

Jan 2022Nov 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India

Vertical Lead, Customer experience and operations

Promoted

Jan 2021Jan 2022 · 1 yr · Bengaluru, Karnataka, India

Sr Manager, Support experience and operations

Jan 2019Jan 2021 · 2 yrs · Bengaluru, Karnataka, India

Career break

Personal goal pursuit

Jan 2018Jan 2019 · 1 yr

  • Travelled India, earned working odd jobs and at hostels. CAT prep and UPSC prep. IIMK convert.

Uber

Team Lead, Operations

Jan 2016Jan 2018 · 2 yrs