Nilay Choudhury

Product Manager

Bengaluru, Karnataka, India5 yrs 5 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

5+ years of experience in B2B SaaS product management.
Successfully increased client activation by 70%.
Expert in building AI-driven solutions for user problems.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on user-centric AI solutions.

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Skills

Core Skills

Product ManagementAi FeaturesB2b SaasMarket ResearchData AnalysisCustomer Success

Other Skills

Account ManagementAgile MethodologiesAnalytical SkillsAnalyticsArtificial Intelligence (AI)Autodesk Fusion 360Cascading Style Sheets (CSS)Case StudiesCollaborative Problem SolvingCommunicationComputer-Aided Design (CAD)Conversational AICustomer Relationship Management (CRM)Customer engagementCustomer interviews

About

5+ years of experience working with B2B SaaS products on platforms Web, Android, and iOS. Have built products in the domain of CX, CRM and Conversational AI. Currently, working as a PM in a B2B SaaS Experience Management platform. Solving the user’s problems and achieving a positive impact in their day-to-day lives is what drives me to build products. Relying less on assumptions, and more on data along with the voice of the user allows me to build solutions that steer towards the north star metric.

Experience

Surveysparrow

Product Manager

Dec 2023 – Present · 2 yrs 3 mos · Bangalore Urban, Karnataka, India

Building Reputation Management and Social Listening products.
Focused on both functional and growth product management.
Building AI features that solves user problems.

Product ManagementAI featuresGrowth product management

Saarthi.ai

Product

Nov 2022 – Oct 2023 · 11 mos · Bengaluru, Karnataka, India

Built cPaaS platform to transfer conversations from AI to Human.
Planning and Execution of core B2B SaaS platform to facilitate business communication.
Streamlined product onboarding of clients in the vertical of Debt Collection leading to a 70% increase in activation.

cPaaS platformB2B SaaSProduct onboardingProduct Management

Smartserv inc.

2 roles

Product

Promoted

Aug 2020 – Nov 2022 · 2 yrs 3 mos

Completely ownership of the Product Lifecycle of products and features.
Curating PRDs, wireframes, and prototypes along with release planning.
Customer Interviews and Surveys with data-backed decisions on product development.
Backlog grooming along with roadmap planning with the team.
Working on market research and competitive research to make iterations to the roadmap, both short-term and long-term.
Close coordination with the development and QA teams on product delivery.
Collaboration with the business teams on product direction, education, and problem-solving along with taking input on current pain points of customers.

Product LifecycleMarket researchCustomer interviewsProduct ManagementMarket Research

Business Associate

Feb 2020 – Aug 2020 · 6 mos

Generated product usage dashboards for monitoring customer usage and adoption of the platform.
Increased customer engagement by initiating a major project of curation of MBRs and QBRs using Tableau and brought it to completion.

Data analysisCustomer engagementTableauData AnalysisCustomer Success