Mar 2022 – Jan 2024 · 1 yr 10 mos · India

• Leading Support Engineering cloud security team in AWS. Security profile has many services and team provides Premium Support to all AWS customers - Developer, Business and Enterprise.

Jul 2021 – Mar 2022 · 8 mos · Bangalore Urban, Karnataka, India

Dec 2016 – Jul 2020 · 3 yrs 7 mos · Bengaluru Area, India

• Working as Operations Manager for APAC region.
• Handling network of a global financial institution.
• Leading a team of 80+ engineers who handles the complete operations of the client network.
• Work with team for service quality improvement and have a review on a weekly basis.
• Leading a team of Cisco Security Operations for shared customers.

Jul 2020 – Jul 2021 · 1 yr · India

Dec 2014 – Dec 2016 · 2 yrs

• Driving a team of 31 engineers for the infrastructure design and Incident Management escalation process.
• Reviewing their performances and KRA
• Working for a Bank – Incident Management
• Handle the projects assigned, assign engineers to work on those projects, have review calls with customers for the update and completion of projects.
• Handling the role of Operations Manager, which requires to login to Service Review calls with customer. Working on various SIP to make sure all SLAs are met.

Jul 2013 – Dec 2014 · 1 yr 5 mos

• ϖ Maintaining the Ellucian Network All over the globe which includes ASR routers, switches, Steelhead, Load balancers, wireless controllers and Access points
• ϖ Worked on Riverbed Steelhead, F5 - LTM
• ϖ Maintaining the LAN side at Bangalore and upgrading the rest of the Ellucian network over the globe through remote access.
• ϖ Leading the IT team in Bangalore, which includes the System/Desktop Engineers.
• ϖ Worked with various vendors on new Networking devices. Learn about them. Work with different vendors on the pricing for the technologies. Got the best deals for the company Purchase them in case it makes our network more secure and reliable. Configure and install it in our network.

Oct 2011 – Jul 2013 · 1 yr 9 mos

•  Design and implementation of network for a Financial Institution across the globe which includes creating budget calculation for the project, designing the network and implementation. Prepare High Level Design and Low Level Design for a network as per customer request.
•  Co ordinate with ISP ,other Third party vendors and Supplier Management Team for procurement of links and devices.
•  Get on call with clients and understand their requirements, give suggestions to make the client network more reliable and secure.
•  Co ordinate with Capacity Management team to decide on the link capacity and also to get to know about link utilization for various applications.
•  F5 load balancing, SSL certificate, iRule, SNAT, and health monitor check.

Oct 2006 – Sep 2011 · 4 yrs 11 mos

Oct 2005 – Jan 2011 · 5 yrs 3 mos

•  Handle the tasks of supervising and leading a team of network engineers – 24 members.
•  Responsible for Day-To-Day Operations. SPOC for Technology. Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests. Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA
•  Vendor Management. Regular Vendor Meetings. Maintain and understand the Services Level Agreements of all the Vendors. Maintain the SLA copies. Clear understanding of the Response and Resolution Time of each and every Vendor. To analyze calls violating SLA & to bring in control measures.
•  Managing escalations as well team conflicts
• Providing Appraisal rating & comments for all team members.
• Goal setting for each team member ( KRA)
•  Regular meet with management to review the support & services. Arrange the required training for team members.
•  Develop operational procedures (SOP) as per standard policies.
• Coordinate with infrastructure engineers, architecture, and delivery teams to ensure that the network infrastructure remains current and performs up to the expected standard
•  On Call Troubleshooting issues related to routing protocols (RIP, EIGRP, OSPF, BGP) and switching – MPLS, HSRP, etc
•  Analyze business network infrastructure and provide a solution to them for any potential network problem
•  Finding root cause of the network issue which caused business /customer an outage
•  Joining service review calls with Business leaders as per the vertical to discuss critical incidents that came in the previous week& analyze how & what can be done in future to avoid hit in the TTR of the Incidents
•  Arrange and lead a service review call with service providers across globe to review the tickets opened with them & analyze the nature of the issue & isolate the potential problems & work towards a permanent fix.
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