Nov 2023 – Nov 2025 · 2 yrs · Bengaluru, Karnataka, India · Hybrid

• I own both the strategy and execution to drive revenue growth for Swiggy’s food delivery business, the largest and most established category.
• This involves increasing order value by identifying low converting user segments (new and dormant users) with drop-offs and crafting personalised, cohort aware ordering journeys while preserving the users’ familiarity with the app. To increase order value, I work on improving recommendations primarily on the menu by surfacing relevant add-ons, improving item visibility, and highlighting premium selections, all while maintaining strong price and discount perception.
• Recently, I’ve also taken ownership of web experience optimization to improve the conversion funnel and have led SEO-led initiatives to drive organic traffic and app installs.

Mar 2023 – Nov 2023 · 8 mos · Bengaluru, Karnataka, India · Hybrid

• I owned optimisation of rider experience across both food and grocery delivery, each with distinct fulfilment models such as restaurant based pickups for food and dark store based operations for grocery. The core challenge was to align rider motivations to maximise earnings and utilisation, while also meeting the business goal of minimising cost per delivery in a high-frequency and low-margin environment.

May 2022 – Mar 2023 · 10 mos · Bengaluru, Karnataka, India · Hybrid

• In my first year at Swiggy, I worked on Serviceability, solving the balance between user demand and restaurant/rider supply by surfacing the right restaurants to maximise perceived consumer choice without overloading operations or compromising on-time delivery. This was especially critical during high demand periods like lunch and dinner peaks, when supply was stressed.

Sep 2020 – May 2022 · 1 yr 8 mos

Dec 2018 – Sep 2020 · 1 yr 9 mos

• Product – Organizational Development Plan (ODP) to drive Digital Transformation
• Conceptualized a consulting practice to support UiPath's strategic global customers with their large scale implementations, setting up of RPA center of excellence, establishing an automation operation model, and scale through citizen development (A Robot for Every Person).
• For the remaining customer segments, created a self service tool to create an ODP.

Dec 2017 – Dec 2018 · 1 yr

• Products shipped - UiPath Academy (world’s first e-learning platform teaching robotic process automation), UiPath Certification (sourced to a vendor now)
• Programs to accelerate product growth - Instructor-led training, training partner, localization, train the trainer, developer community events, and hackathons.
• I was the first recruit in the Learning team for India and APAC and held many hats since the company was in a nascent stage. My goal was to increase product adoption and get market share through a robust learning strategy aimed at increasing awareness, enabling end-users to use the product, preparing organizations to build automation-ready teams which encouraged other organizations to adopt RPA technology.

Aug 2017 – Dec 2017 · 4 mos · Greater Hyderabad Area · On-site

• Contributed to the Global Tools Enablement and Onboarding Support team that diagnosed, troubleshoot, and identified solutions to resolve tool-related issues over chat and through the ticketing system.
• Maintained a customer satisfaction score of over 95%, met KPIs of response and resolution time and was recognized for my contribution to standardizing the knowledge base articles which resulted in accurate and faster search results.

Jan 2017 – Jun 2017 · 5 mos · Bengaluru, Karnataka, India · On-site

• I worked in ONE IGA (IBM Global Accounts) Project which resolved Tier 1.5 network issues across 200+ IBM sites.
• Troubleshot and repaired network issues for Cisco switches and routers
• Maintained response and resolution time and customer satisfaction score of 80%.

Oct 2016 – Nov 2016 · 1 mo · Work from home · Remote

• Gathered market insights on trending topics for the website
• Created attractive viral content in form of articles, lists and quizzes
• Contributed in increasing the website traffic (number of unique visitors) by 40%.