Feb 2023 – Aug 2024 · 1 yr 6 mos · Gurugram, Haryana, India · Hybrid

• > Managed the Sales CRM product to optimize the end-to-end sales process and enhance customer experience.
• > Identified issues and implemented solutions, improving the lead-to-test-drive funnel by 5.27% and reducing sales call costs by 30% through projects like Progressive Dialer and lead scoring.
• > Revamped lead workflow and introduced lead prioritization, increasing agent efficiency by 15%, and launched Spinny AI for call transcription and contextualization to automate audits and boost conversion rates.

Nov 2021 – Feb 2023 · 1 yr 3 mos · Pune, Maharashtra, India

• >Owning and managing the end to end UPI module for Bajaj Finserv app from the issuing and acquiring side by closely working with the design, data, technology and business teams.
• >Revamped and enhanced the user journeys for Bajaj Pay UPI to increase customer engagement, retention and satisfaction.
• >Building Bajaj Pay UPI from scratch on multibank API model including features like UPI 1.0, UPI 2.0, Autopay, UDIR, UPI number mapper etc.

Aug 2020 – Nov 2021 · 1 yr 3 mos · Remote

• >Managed UPI product integrations over PSP switch for Bank's key TPAP partners like GPay, WhatsApp, Jupiter etc.
• >Built multiple regulatory and partner specific features over Axis UPI PSP switch by closely working with technology, QA and operations team.
• >Managed and enhanced the UPI - One time mandate product for Axis as an issuer bank.

May 2019 – Jul 2019 · 2 mos · Gurgaon, India

May 2018 – Jul 2018 · 2 mos · Pune Area, India