May 2023 – Dec 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Product:
• Founding member of Krutrim with end to end experience across B2C and B2B product offerings
• Product Owner-Contact Center AI: Spearheaded the development of a cohesive product vision and roadmap for Contact Center AI solutions
• Devised a state of the art agentic AI platform for building customer support AI agents in both text and voice modalities
• Created an end to end no code platform to create customer support chat and voice agents from business logics and problem trees
• Go-to-Market (GTM) Strategy: Led the successful launch of Contact Center AI products by crafting comprehensive GTM strategies
• Implemented AI Chat agents and Email agents for Ola Electric fulfillment, and sales use cases
• Implemented automatics tools and function calling capabilities on the platform with state of the art accuracy in the industry
• Devised the user flow to achieve the best in the industry onboarding time which is ~70% lower compared to industry average
• Strategy:
• End-to-end program management of Krutrim AI Business
• Instrumental in the zero to one journey of Krutrim LLM: India’s first large language model for Indian languages
• Designed and established the data acquisition funnel for collecting big data in Indian languages (for LLM, ASR, TTS and Multi-Modal models) from across the country.
• Operations:
• Managed all data annotation and data operations for AI model training across text, image, video and multimodal datasets for Generative AI applications
• Managed all the data collection and curation activities for AI applications
• Established Operations for large scale speech, text and video data collection leveraging the Ola ecosystem
• Managed relationships with external data vendors and internal data teams to create an expansive network for sourcing content
• build, manage, and mentor a large team of data annotators and program managers
• Partnered with product and engineering teams to understand data requirements and AI processes

Jan 2021 – Mar 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Infosys , Rolls-Royce Strategic Partnership
• Product management: Integration of design, analysis and manufacturing through integrated workflows
• Design and drive the overall vision and product strategy by engaging with engineering design community
• Capture the customer requirements and create implementation schedules for new product features
• Promote agile work culture by leading scrum meetings, sprint planning, and sprint review meetings
• Infosys Insta Award for innovation in the project and new digital initiatives
• Infosys Learning Champ award for continuous learning and it's implementation
• Democratized the project in Rolls-Royce sites in UK, Germany and US and developed customer base here
• Significantly reduced the design lead time by integrating design and analysis through workflows
• Started working with University of Southampton on new analytics techniques for the products

Jan 2019 – Dec 2020 · 1 yr 11 mos

• Whole engine modelling: System level design and analysis of aircraft engine components
• Drive continuous improvement activities in the team through lean methodology
• Innovation management in the team as certified TRIZ practisioner
• Drive digital initiatives in the team and democratize digital culture as a certified Data Scientist
• Rolls-Royce Gold Excellence Award for one of the best engineering work in Asia Pacific region
• Achieved 10% reduction in design lead time through automation and continuous improvement drive
• Conducted workshops on inventive problem solving applying TRIZ methodology
• Data analytics and data visualization using Python was promoted as part of the digital drive

Aug 2018 – Jan 2019 · 5 mos

• International Assignment in UK to develop a test rig to investigate an engine component failure
• Furnished the roles of design and analysis lead and risk manager in the project for a team of four
• Developed a creative final design solution through selection from a range of alternative solutions
• Achieved the product realization to meet the technical, functional and cost requirements
• Efficiently used resources through evaluate, plan, design, make, commission, test, deliver cycle
• Achieved process excellence through customer focus, compliance and continuous improvement
• Executed the full engineering process for a technical product from start to finish
• Applied a broad range of engineering techniques and principles of product management

Jul 2017 – Jul 2018 · 1 yr

• Opportunity to work across the complete product development and service life cycle
• A part of the Global Engineering Graduate Program to pursue a Business Leader career track
• Four assignments in four different functions of the industry from design to analysis to manufacture
• Design Assignment: Innovation and concept development, architecting and designing products
• Verify Assignment: Component design verification through computer aided engineering simulation
• Make assignment: Consultant to improve the operational efficiency of the manufacturing plant. Developed and deployed a python based effectiveness monitoring system to monitor operational efficiencies.

Apr 2015 – Jul 2015 · 3 mos

• Manage a team of 3 performing strength and durability assessment of motor bike components
• Co-owner of specific components along with the designers to oversee the component life cycle
• Work with physical testing team for component testing and correlation with simulation
• Generate test cycles for component testing to simulate the actual use cases in field
• Facilitate for the technical development of the graduate trainee engineers

Jul 2013 – Mar 2015 · 1 yr 8 mos

• Vibration and dynamic assessment of bike components for ride comfort and endurance
• Work with designers for design of experiments and optimization studies for optimal component designs
• Work with the component testing team to advice on the testing cycle and the failure criterion
• Investigate the on field failures of the components along with the designers

Jul 2012 – Jun 2013 · 11 mos

• Rotations across the business to give an all-inclusive discernment of the automotive industry to the young leaders
• Operations consultant at manufacturing plant in Chakan to reduce rejection rate in vehicle assembly
• Operations consultant at manufacturing plant in Waluj to optimize tool changing time while machining
• Develop the schedule for component testing in the lab and mange the testing, component test results analysis
• Manage vehicle assembly in the R&D testing facility and manage vehicle testing
• Commissioning of new testing equipment in testing lab