Jul 2024 – Aug 2025 · 1 yr 1 mo

Jul 2022 – Jul 2024 · 2 yrs

• 1. Launched 4 New causes, reduced churn for the monthly giving program that Increased LTV of a user by 25%.
• 2. Launched a new donor App with total downloads at 750K and overall rating at 4.3.

Jul 2021 – Jun 2022 · 11 mos

• 1. Increased north start metric for subscription Payments by 300%.
• 2. Increased mau's for Donor App by 200% and MOM retention by 30%.
• 3. Improved tip revenue by 60% by performing market/user/competitor research and running multiple a/b tests.

Aug 2020 – Jun 2021 · 10 mos

• 1. Designed and Released a new Campaigner Dashboard to reduce customer queries by 30% which helped Csat jump by 50%.
• 2. Built a Coupon/offer system to increase the north-star metric by 20%.
• 3. Awarded as Key Performer Product Team - 2020-21.

Mar 2019 – Aug 2020 · 1 yr 5 mos · Gurgaon, India

• 1. Payment Box - New product to help the internal team make payouts to Car sellers in real-time with alarms and features to prevent SLA breaches which helped reduce Payout TAT by 27%.
• 2. Target Price Recommendation Engine - Price recommendation tool basis Car Condition- Helped reduce Customer wait time by 40% and reduce average auctions per car by 20%.
• 3. Rated Among the top 35 (out of 4000) employees for the Year 2019-20.

Jan 2018 – Jul 2018 · 6 mos · Gurgaon, India

• 1. Successfully designed and implemented a communication panel to increase dealer engagement on the app by 30%.
• 2. New Dealer login page which lead to a 170% increase in lead generation.
• 3. Streamlining the Post Auction flow (ops), capturing the stages on the system for analysis and reporting which helped generate real-time MIS and hence reduce leakages.