Aug 2022 – Present · 3 yrs 7 mos · Bengaluru, Karnataka, India

• As a SRE, my primary responsibility is to ensure the reliable and efficient operation of software systems and infrastructure. I focus on improving the overall reliability, performance, and scalability of the applications and services as below
• In System and Service Reliability: I work to ensure the availability, latency, performance, efficiency, change management, and monitoring of critical systems and services.
• Under Automation and Tooling: I develop and maintain automation tools and scripts to streamline operational processes and infrastructure management.
• At Infrastructure and Architecture: I collaborate with cross-functional teams, including software developers, network engineers to maintain scalable and reliable infrastructure.
• Majorly Incident Response and Troubleshooting: I actively participate in incident response and troubleshooting activities, working closely with development teams to identify root causes, implement fixes, and prevent recurrence of incidents. I adhere to incident management best practices, conduct post-incident reviews, and implement remediation actions.
• Security and Compliance: I collaborate with security teams to ensure that systems and applications are secure and compliant with industry standards and regulations.
• On-call Support and Incident Management: I participate in an on-call rotation to respond to critical incidents and perform troubleshooting outside regular working hours. I follow incident management processes, maintain incident documentation, and contribute to incident post-mortems.
• Documentation and Knowledge Sharing: I maintain comprehensive documentation, including runbooks, operational procedures, and system architecture diagrams. I actively participate in knowledge sharing activities to transfer knowledge and ensure the team's collective understanding of systems and processes.