May 2020 – Mar 2024 · 3 yrs 10 mos

• Successfully managed the implementation of Renal incentives in 9 markets, resulting in increased revenue and market penetration.
• Led a process improvement initiative that boosted customer satisfaction by 30%, enhancing overall client retention and loyalty.
• Spearheaded a delegation project in collaboration with UnitedHealthcare and Humana for the Hawaii market, optimizing business relationships and expanding market reach.
• Managed the successful sales of the Hawaii Market and Sequoia, achieving strategic business objectives and maximizing profitability.
• Planned and executed various IT and clinical projects, ensuring alignment with organizational goals and objectives.

Dec 2017 – Present · 8 yrs 3 mos

• Implemented a process improvement initiative resulting in a 30% increase in customer satisfaction.
• Managed security for all agilon office buildings, ensuring the safety and protection of employees and assets.
• Successfully executed a system sunsetting project, enhancing efficiency in the new system and achieving 100% on-time delivery and customer satisfaction.
• Oversaw and directed quarterly system releases, guiding a team of over 20 stakeholders to ensure successful implementation.
• Managed Compliance and Audit reporting, collaborating with more than 6 departments and over 40 stakeholders to ensure regulatory adherence and operational excellence.