Jun 2021 – Feb 2022 · 8 mos · Detroit Metropolitan Area

• Reported directly to the Crime Intelligence Unit while working within a dedicated team of analysts at the City of Detroit’s 24/7/365 Real Time Crime Center. Monitored an extensive network of well over a 1,000 live video feeds, respond to immediate ShotSpotter alerts, and provided critical real-time updates across Police Department’s radio communication system, providing direct support to active police operations and ongoing investigations.
• Applied Open-Source Intelligence collection and analysis techniques while monitoring social media networks for active threats and potential criminal activity, while prioritizing proactive prevention through diligent research and collaboration. Utilized Excel, Tableau, and ArcGIS Online, to produce ad hoc, daily, weekly, and monthly reports to identify crime hot-spots, monitor trends/patterns, while categorizing and emphasizing especially violent and high-risk incidents.

May 2017 – Nov 2020 · 3 yrs 6 mos · Seoul, South Korea

• Informed stakeholders on over 300 occasions; while using intelligence derived from multiple sources to include; OSINT, GEOINT, SIGINT, HUMINT, MASINT, and other forms of threat intelligence. As an analyst team lead I encouraged the development of cross-cultural skills and promoted collaboration, establishing effective partnerships and ensuring mission alignment.
• During that time our analytical team worked closely together to foster and maintain key relationships with over 20 of our Korean counterparts. Additionally, we utilized network platforms during daily operations to perform ad-hoc reporting and short term analysis for special projects as requested such as geographical region analysis, military capabilities, personnel assessments, and historical reviews to inform strategic decision making and support senior leadership. The majority of such reports and assessments resulted in the completion of not only extensive analysis, but lengthy written reports, as well as specialized briefings to both technical and non-technical stakeholders.
• Achievements
• Recognized by the Republic of Korea (South Korea) Army Assistant Chief of Staff for outstanding performance as an All Source Intelligence Analyst in 2019.
• Graduated from the US Army’s 16 week All Source Intelligence Analyst course.

Jul 2016 – May 2017 · 10 mos · San Diego, CA

• Maintained professional and effective public relations with customers and colleagues, utilizing knowledge of postal laws, regulations, products, and geographic areas to safeguard top-quality performance.
• Delivered and collected no less than a 1,000 pieces of mail within tight time deadlines across designated areas to successfully serve more than 600 households daily with an emphasis on quality control (QC).

Aug 2015 – Aug 2016 · 1 yr · San Diego, CA

• Part of a dynamic team charged with running day to day operations for Sony North America’s Corporate Wellness Facility. Performed a variety of duties to include; personal training and sales, performed client assessments, monitored facility for issues and incidents, member enrollment, report generation, and client record management.
• All of which fostered an empowering environment of improvement and led to the development of integral customer relationships allowing our team to deliver a high-impact experience with increased client satisfaction.

Jul 2014 – Jul 2015 · 1 yr · San Diego, California, United States

• Developed a niche personal training brand within a competitive environment; utilized critical
• thinking and problem solving to create new relationships and grow existing ones, creating a
• customer-focused experience that produced tangible results.
• Utilized Microsoft Office to create, plan, and track 100s of client workouts. Thus allowing for consistent and repeatable results, that were driven not only by accurate data, but appropriate levels of accountability, guidance, and motivation. Additionally, monitored the gym floor for issues, incidents, and items that required maintenance related to specific manufacture documentation.

Apr 2012 – Jun 2014 · 2 yrs 2 mos · San Diego County, California, United States

• Designed, planned, and instructed over 5,000 sessions of customized and engaging workouts, specifically matched to client needs, goals, and personal interests. Worked with over 40 different clients at any given time, ranging from; young professionals, soon-to-be brides, and grandmothers set out to climb Machu Picchu.
• Conducted a variety of personal training sessions ranging from; one-on-one, tandem/couples, and small group training. Focused on accurate, timely and tailored assessments, to ensure that clients stayed on track to achieve their goals, regardless of what issues or obstacles were thrown their way. Consistently used critical thinking, verbal and written communication skills to foster outstanding client relationships that lead to a steady flow of referrals.

Sep 2007 – Oct 2011 · 4 yrs 1 mo · San Diego, California, United States

• Our team worked together during no less than 2,500 hours of sustained flight deck operations during three deployments, in which we supported the execution of peacetime and wartime missions. While deployed we supported the Global War on Terrorism in the Persian Gulf, supported immediate and sustained disaster relief to Haiti following the 2010 earthquake, and provided rapid response emergency services to all Air Team personnel and Air Wing Aircraft. As a member of the Crash & Salvage Team, we were responsible for the consistent performance and execution of detailed oriented tasks in a challenging and fast-paced environment.
• Achievements:
• Achieved the highest combined score in 2009 while at Naval Air Station Pensacola’s Crash & Salvage Team Trainer.
• Assisted in the qualification of 12 Aircraft Firefighters while aboard the USS Carl Vinson.

Oct 2003 – Aug 2007 · 3 yrs 10 mos · Troy, Michigan, United States

• Performed various customer help desk functions to include; troubleshooting internet connectivity issues, printer maintenance and error remediation, assisted in the proper use of removable media and responded to a multitude of general user issues relating to MS Office applications (Excel, Word, PowerPoint). Monitored and facilitated access and use of over 60 public computers (Windows) which served up to 300 daily users in the Library's Technology Center. Assisted in the deployment, maintenance and troubleshooting of the library's new public Wi-Fi network.
• Additionally, developed and lead a bi-weekly technology Q&A session that allowed community members to voice their questions regarding a wide range of computer issues to include; security, privacy, home wireless networks, and software troubleshooting.