Jul 2022 – Dec 2022 · 5 mos · New York City Metropolitan Area · Remote

• Accepted into the Associate Cloud Engineer (ACE09) Career JumpStart Program, this 12-week guided learning program covers the Google Cloud Platform (GCP) through guided instruction, followed by practical, hands-on labs.
• Built and managed a secure HTTPS load balancer within a managed VPC on GCP, integrating Cloud Armor to block malicious traffic with a 95% success rate, demonstrating strategic technical planning.
• Implemented a secure Cloud Storage bucket solution by managing keys and encrypted data using Key Management Storage (Cloud KMS), and viewing Cloud Storage audit logs.
• Created and maintained open-source documentation, guiding 217 active community members through practical labs and hands-on courses, contributing to the team's development and knowledge sharing.
• Leadership Experience ✒️
• Acted as a Community Contributor to uplift 217 active community members within the ACE09 Google Cloud Career Jumpstart Cohort with the completion of 5 practical labs and 6 hands-on courses.

Jun 2022 – Jun 2022 · 0 mo · New York City Metropolitan Area

• Participated in the open access SAP Virtual Internship Program with Forage. Completed a Full Vulnerability Assessment report to apply my research skills and to show that I am competent enough to become a Vulnerability Analyst.

Jun 2021 – Feb 2024 · 2 yrs 8 mos · New York City Metropolitan Area · Remote

• ✅ Project: Provide L2 UAT and PROD back-end support for the KX FLOW platform.
• Managed and provided support for applications running on In-house (KX, KDB+, DeltaFlow) and vendor products (360T and FXAll) for liquidity providers, Market Makers and Takers.
• Implemented and managed Identity & Access Management (IAM) and Single Sign-On (SSO) controls for over 1,000+ users, improving logon efficiency and enhancing overall security across the organization.
• Provided tier-2 technical support, following ITIL standards, and resolved 40+ tickets monthly, contributing to the continuous improvement of IT systems and support functions.
• Diagnosed and remediated infrastructure and software issues across 120+ Red Hat Enterprise systems, maintaining high availability and supporting business continuity with a 97% monthly order fill rate.
• Optimized real-time data analysis by leveraging kdb+/q and SQL, improving query performance by 40%, which enabled faster decision-making and reduced system latency for internal OMS / EMS applications.

Sep 2019 – Feb 2021 · 1 yr 5 mos · New York City Metropolitan Area · Remote

• ✅ Project: Provide L2 UAT and PROD back-end support for the LiquidityFX platform.
• Resolved high-priority infrastructure and application issues across 50+ global CentOS-based systems, supporting trading clients in AMER, EMEA, & APAC.
• Improved system reliability by deploying SQL-based MySQL configuration changes, reducing average ticket resolution time by 40% and cutting escalations by half.
• Built foundational knowledge of trading system behavior and FIX Protocol (v4.0 – v4.4), contributing to faster diagnosis of market data and routing issues.
• Experience troubleshooting a wide range of technologies including: VOIP & PBX integrations, Linux (CentOS) troubleshooting, Advanced SQL operations, and Application replication troubleshooting.
• Analyzed trading flow, order routing, and connectivity issues, assisting with onboarding of new clients and integration of algorithmic strategies

May 2019 – Jul 2019 · 2 mos · New York City Metropolitan Area

• ✅ Project: Enroll all 1,300 NY clients from legacy MDM to Microsoft based MDM platform (Intune) to improve SSO efficiency under BYOD.
• Converted Linux/Unix and Android systems from local password authentication to LDAP and NFS homes significantly increasing administrative efficiency by 75%
• Consolidated with 1000+ end users for migration from legacy MDM to a Microsoft based MDM platform (Intune) in order to improve SSO efficiency under BYOD policies thus saving $320,000 YoY.

Oct 2015 – Dec 2018 · 3 yrs 2 mos · New York City Metropolitan Area

• This is what started my professional experience in the world of service support or where I encountered my first SQL Injection vulnerability that affected live data on a production environment.