Jun 2022 – Present · 3 yrs 9 mos · On-site

• Implemented usage analytics and tenant billing to address untracked AWS COGS, boosting revenue margins by 35% and saving $500K.
• Implemented a metadata-driven framework to resolve onboarding complexity, reducing time by 70% and successfully onboarding 10+ clients in just 2 quarters.
• Collaborated on and designed a utilization tracking framework to combat revenue loss from untracked SaaS usage, which boosted quarterly earnings by 40% through contract renegotiations.
• Fostered cross-team governance to address high defect rates, resulting in a 68% reduction in product defects and improved operational efficiency.
• Deployed data-driven workflows to modernize outdated engagement processes, overcoming retention challenges to increase retention by 70% over 2 years.
• Led A/B tests on pricing to address low enterprise conversion, increasing conversion rates by 22% and ARPU by 17%.

Dec 2018 – Jun 2022 · 3 yrs 6 mos · On-site

• Collaborated with Project Supervisors and stakeholders to define enterprise data functionality, ensuring seamless integration with business objectives. Worked extensively with clients and end users to gather requirements, develop key performance metrics, and refine data architecture strategies. Played a key role in presales activities by assisting the ARC review process for RFPs, ensuring technical feasibility and strategic alignment. Managed the onboarding of Global Technology Support teams, overseeing SLA-driven issue resolution, minimizing disruptions, and optimizing post-implementation support. Through proactive engagement with cross-functional teams, streamlined data-driven decision-making and enhanced system performance, aligning technical execution with organizational goals.
• Automated file-based processing, reducing reliance on standalone databases, cutting infrastructure costs, and simplifying operational complexities. Implemented a robust ETL framework, reducing AWS costs by 75%, saving over $500K annually, while handling 2.5-3M REST API calls within two hours through multi-threaded processing. Designed and executed a JSON metadata framework, improving data integrity and processing efficiencies across multiple client structures. Recognized with 7 On-the-Spot Awards from FICO regional heads for implementing POCs, optimizing performance, and resolving integration issues. Led Agile ceremonies, including sprint planning and retrospectives, driving alignment between engineering teams, professional services, and SRE teams to enhance system stability and process optimizations.

Oct 2016 – Dec 2018 · 2 yrs 2 mos · On-site

• Experienced as a Product Owner with a strong background in supporting pre-sales activities, including ARC reviews and RFP responses, in collaboration with sales teams to drive new client engagements. Skilled in partnering with Professional Services, Global Technology Services, and SRE teams to resolve complex production issues, ensuring optimal system performance and reliability. Proven ability to onboard and coordinate global support teams, establishing SLA-driven processes for effective issue resolution and post-implementation support. Adept as a Subject Matter Expert in ETL and Data Integration, providing technical expertise to facilitate seamless system integration and align technical solutions with business goals.