Rahul Aggarwal

AI Researcher

Bengaluru, Karnataka, India11 yrs 9 mos experience
AI ML PractitionerAI Enabled

Key Highlights

  • Led a team to develop advanced NLP solutions.
  • Improved health outcomes for high-needs patients.
  • Expert in machine learning and data analytics.
Stackforce AI infers this person is a Healthcare Data Science expert with a strong focus on NLP and machine learning.

Contact

Skills

Core Skills

Artificial Intelligence (ai)Cross-functional Team LeadershipNatural Language Processing (nlp)Data ScienceHealthcare AnalyticsMachine LearningA/b TestingBusiness InsightsStatistical Data AnalysisBusiness Intelligence (bi)Software Development

Other Skills

AI Software DevelopmentAmazon BedrockAnalytical SkillsComputer VisionData AnalyticsDatabase AnalysisExploratory Data AnalysisGenerative AIGitHubHealth InsuranceHealthcareHealthcare ManagementIP developmentLLMsLarge Language Model Operations (LLMOps)

About

As a Data Science Lead at UnitedHealth Group, I lead a team of data scientists to build state-of-the-art NLP solutions that provide insights into customer contacts across various channels. These insights help reduce operational costs and improve customer experience by identifying the reasons for interaction, dissatisfaction, and sentiment. We use Python, R, Hive/SQL, SparkSQL, and PySpark to develop and deploy our solutions, and leverage machine learning, deep learning, and big data analytics techniques. I am also passionate about improving the health outcomes of high-cost and high-needs patients, and I have developed and deployed analytical solutions that identify and prioritise these patients, and measure the effectiveness and impact of various consumer initiatives using randomised controlled trials and A/B testing. These solutions enabled dedicated advocates to support the members with complex medical needs and improve their health outcomes. I am currently pursuing a Master of Science in Computer Science at Georgia Institute of Technology, with a focus on artificial intelligence and data science. I have a Post Graduation Diploma in Applied Statistics from Indira Gandhi National Open University, and a Bachelor of Technology in Computer Science Engineering with Honors from Kurukshetra University. I am also a Kaggle Notebook Expert and have earned 24 bronze medals. I enjoy volunteering and taking L&D sessions within the organisation Analytics University (UHG)

Experience

Commonwealth bank

Senior Data Scientist (AVP)

Nov 2024Present · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

Unitedhealth group

4 roles

Senior Manager Data Science

Mar 2024Nov 2024 · 8 mos

Artificial Intelligence (AI)Cross-functional Team LeadershipLarge Language Models (LLM)Large Language Model Operations (LLMOps)

Data Science Manager

Aug 2021Feb 2024 · 2 yrs 6 mos

  • Omni-Channel & Voice Analytics
  • Building state-of-the-art NLP solutions to provide Operation Teams the insight about customer’s contacts (Call/Chat/Email/Web) thus enabling a reduction in operational cost and improvement in experience with us.
  • Customer's Contact Insights include identifying - Reason for Interaction, Dissatisfaction Reason (Pain Points) & Sentiment Prediction.
Natural Language Processing (NLP)Product DevelopmentProblem SolvingCross-functional Team LeadershipGenerative AIMLOps+3

Senior Data Scientist

Promoted

Mar 2019Jul 2021 · 2 yrs 4 mos

  • Managing High Cost & High Needs Patients
  • Developed and deployed analytical solution to identify & prioritize micro-populations of high medical and operational needs, and delivering this intelligence to dedicated advocates who leverage this for supporting the concerned members.
  • Program Effectiveness Study
  • Design a comprehensive methodology to gauge effectiveness and efficacy of a Blue-chip consumer initiative leveraging RCT & A/B testing at the core. This framework helped the program owners to book value coming from NPS improvement and reduction in Consumer's voluntary termination.
Product DevelopmentProblem SolvingNeuro-Linguistic Programming (NLP)Healthcare AnalyticsA/B TestingTeam Leadership+3

Data Scientist

Sep 2016Feb 2019 · 2 yrs 5 mos

  • Consumer Experience Analytics
  • Build a prediction engine to early identify and prioritize elder patients with complex medical needs for a specialized assistance from a team of care coordinators who'd help the potential high risk patients navigate through healthcare system
  • Provider Data Capability Initiative
  • Calibrated and managed a binary logistic model that predicts the propensity of a physician to have incorrect data in our database
  • Built various metrics to gauge data decay and efficiency of various provider data operation processes/channels
  • Generate recommendations of best providers to be contracted with, for improving UHC’s network adequacy
Problem SolvingA/B TestingBusiness InsightsData ScienceData AnalyticsMachine Learning

Infosys

3 roles

Senior Business Analyst

Jan 2016Sep 2016 · 8 mos · On-site

  • Oil Shipment & Oil Well Analytics
  • ▪ Worked with a UK based petroleum firm to cut down the inspection cost and to maximize
  • quantity/quality assurance to their clients. A Semi-supervised learning (Multi-label Classification Algorithm) was implemented on inspector’s comment free text field to determine the type of quality
  • issues.
  • ▪ Worked with a US based oil and gas exploration and production company to improve oil
  • production. Built an anomaly detection algorithm to determine the wells which are showing
  • anomalous working behavior and hence prone to get failed in near future.
Statistical Data AnalysisText MiningA/B TestingData ScienceData Analytics

Business Analyst

Jul 2014Dec 2015 · 1 yr 5 mos · On-site

  • Wind Turbine Performance Forecast
  • ▪ Worked with a Hong Kong based wind farm company to define performance indicator for
  • different turbines and using that determined the sub optimal turbines. Contributed to improve the performance of wind farms by giving forecast for power generation of each wind turbines and scheduling efficient maintenance activity.
  • KPI Degradation Failure Prediction
  • Worked with a multinational data networking and telecommunications equipment company to
  • improve the network quality by predicting the failure of towers/cells 8 hours in advance (breach
  • of various KPIs above a threshold limit).
Statistical Data AnalysisExploratory Data AnalysisData ScienceData Analytics

System Engineer Trainee

Feb 2014Jun 2014 · 4 mos · On-site

  • Gone through Infosys' rigorous Generic & Stream trainings. Managed to secure >80%+ throughout.
  • Generic Training: C/C++, Java, OOPs, Software Engineering, Algorithms and Data Structures,
  • DBMS (SQL)
  • Stream Training (Business intelligence): SSAS, IBM Cognos, Informatica
Public SpeakingBusiness Intelligence (BI)ProgrammingSoftware Development

Education

Georgia Institute of Technology

Master of Science - MS — Computer Science

Aug 2022Dec 2025

Indira Gandhi National Open University

Post Graduation Diploma — Applied Statistics

Jan 2020Dec 2021

Kurukshetra University

Bachelor of Technology - B.Tech — Computer Science Engineering with Honors

Jul 2009Jun 2013

DAV Schools Network

High School Diploma — Non-Medical

Apr 1999Mar 2009

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