Amrit Bir Singh — CEO

ABOUT Evident as a strategic, outcome-focussed professional, I have broad expertise in leading large global business segments across Healthcare Ops, Innovation, Learning Transformation, Process Reengineering, Reporting & Analytics and Customer Experience. A major chunk of my career revolved around leading Operations & Innovation, P&L Accountability and Financial Optimization, Strategic Process Transformations, Client Relationship Management, Partnership/Alliances, New Geo Set up, and Post-Merger Operational Integration. I am a Certified Black Belt and ISO Auditor with expertise in business process management, training & learning transformation, and account planning in BPOs. Own P&L Level Accountability in Large Scale US Healthcare Claims Operations across the End to End Lifecycle of Member & Provider across APAC & LATAM. Adept in Operational Excellence & Reengineering in US Healthcare Ops and Customer Experience Delivery in US Financial & Customer Care Ops. My major highlights have included shaping the future of operations through periods of significant growth & change using innovation and automations supported by my deep process expertise; evangelizing learning transformation & digitization initiatives to enhance operational efficiency and member/ provider experience. Working with global teams (Customer & Internal Segment Leaders) developed a collaborative cross functional performance delivery & measurement mechanism. Designed & Implemented Outcome Based Metrics across >600 processes at captive & vendors globally. Led the “Power of One ” Team for President of OGA tasked with breaking silos and to design & drive “Metrics That Matter”. Developed and operationalized Global Consolidated Operations Reporting & Daily Governance for President of Optum resulting in speedy problem resolution & increase in productivity and efficiency across Optum Global As a People Leader, I am recognized for building high-performing growth teams and leveraging technology for transformative business impact. Reduced training timelines and improved training results through learning transformation initiatives at Optum Global Solutions, standardizing training practices for Optum and vendors serving UnitedHealth Group. Please feel free to drop me a line at amrit_bir_singh79@fastmail.com

Stackforce AI infers this person is a Healthcare Operations Leader with expertise in Learning Transformation and Financial Optimization.

Location: Gurugram, Haryana, India

Experience: 24 yrs