Rajesh Balakrishnan

Business Development Executive

Kochi, Kerala, India13 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in healthcare data analytics and reporting.
Proven track record in business process improvement.
Strong collaboration with cross-functional teams.

Stackforce AI infers this person is a Healthcare IT Business Analyst with strong data analytics and process improvement expertise.

Contact

Skills

Core Skills

Business AnalysisData AnalyticsHealthcare It

Other Skills

Agile MethodologiesAgile TestingBPOBusiness process improvementClaims mappingClaims requirements gatheringCommunicationCritical ThinkingCross-team collaborationDashboard conceptualizationDefect managementHealth InsuranceHealthcareInterfacesLeadership

About

At UST, we've harnessed the power of data analytics and reporting to elevate client solutions, specializing in the healthcare sector. My role as a Senior Business Analyst involves intimately understanding Project requirements, ensuring that the end-product aligns flawlessly with client expectations. The team and I have successfully streamlined processes and enhanced system performance, bolstering overall user satisfaction. Collaboration is key; therefore, I work closely with cross-functional teams to facilitate user acceptance testing and the development of actionable insights through comprehensive reporting frameworks. My certification in AHM 250 and proficiency in writing, communication, and story writing have been instrumental in conceptualizing dashboards and standardizing formats across diverse functions, driving informed decision-making and strategic business process improvements.

Experience

Ust healthproof

Lead II Business Analysis

Aug 2025 – Present · 7 mos · Kochi, Kerala, India · Hybrid

Ust

Senior Business Analyst

Mar 2022 – Jul 2025 · 3 yrs 4 mos · Kochi, Kerala, India · Hybrid

Key Result Areas:
 Gathering Claims requirements for Highmark Delaware Project
 Liaising with all stakeholders such as Development Team, Testing Team and Client Stakeholders to brief user requirement & proposed functional solutions
 Conducting user acceptance testing to analyze and ensure the end-product are as per client requirements
 Identifying key areas in business process improvement and providing support for performance related issues and system improvements
 Presenting client specific actionable information through formulation of daily, weekly and monthly reporting framework; designing and conceptualizing dashboard views and standardizing reporting formats across geographies and functions
 Indulging in manpower management, pre and post requirement effort estimation
Project Name : HighMark Delaware Medicaid
Location : Kochi
Domain : Healthcare IT
Tenure : March 2022 till September 2022
Designation : Lead II Business Analysis
Role : Sr. Business Analyst
Responsibilities:
 Preparing Claims requirement documents (Claims mapping, Cotiviti & Inovalon) for Business (Story preparation in Jira).
 Meetings with Client & stakeholders to understand the business needs.
 Taking walkthrough to Development & Quality Auditors for better understanding of the functionalities to be delivered
 Defect management analysis.
 Working with different teams to ensure smooth flow of the project phase.
 Walkthrough sessions to internal teams & clients when necessary.

Claims requirements gatheringStakeholder liaisonUser acceptance testingBusiness process improvementReporting frameworksDashboard conceptualization+3

Optum

Sr. System Analyst

Oct 2011 – Aug 2021 · 9 yrs 10 mos · Hyderabad Area, India

 Mapping business requirements and developing & implementing processes in line with guidelines; ensuring to remove less logical procedures in processes, thereby reducing processing time; identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
 Liaising with all stakeholders such as Development Team, Testing Team and Client Stakeholders to brief user requirement & proposed functional solutions
 Conducting user acceptance testing to analyse and ensure the end-product are as per client requirements
 Identifying key areas in business process improvement and providing support for performance related issues and system improvements
 Presenting client specific actionable information through formulation of daily, weekly and monthly reporting framework; designing and conceptualizing dashboard views and standardizing reporting formats across geographies and functions
 Indulging in manpower management, pre and post requirement effort estimation