Apr 2013 – Sep 2014 · 1 yr 5 mos · Mumbai

• Managing the payroll and AP activities (team strength - 6). Interacting with various internal & external stakeholders to deliver service quality. Monitoring compliance to company policies and procedures. Liaising with various teams to resolve conflicts for smooth running of operations. Highlighting the importance and driving the need for process improvements and cost saving techniques within team. Approving and monitoring of various monthly reports prepared by the transaction centre. Lease Agreements review and Compliance audit support. Team motivation and training.

Jan 2008 – Aug 2012 · 4 yrs 7 mos · Bangalore

• Started my tenure with Infosys working for the SDI-Solution Designing & Implementation team (Pre sales) and then moved to various operations the last role- managed the AP process for Infosys Technologies South India branches- 15 members. Also managed the integrated Ask Us team (Helpdesk)- 6 members, Vendor Master team- 2 members and the Vendor Reconciliation team- 3 members. Supervising and ensuring deliverables from the teams in meeting all key components of SLA's as per statutory and company policies & procedures. Monitoring team performance, allocation of tasks, regularly providing effective feedback. Preparation and presentation of the monthly reporting dashboard on team performance. Periodic business meets with the clients Finance stakeholders to discuss process improvements and strategize for the next quarter. Setting goals for the teams and handling mid-review appraisal discussions. Training of new resources and backup planning to ensure continuity in production. Supporting team in identifying and implementing process improvements and developing robust internal controls.

Jun 2004 – Jan 2007 · 2 yrs 7 mos · MUMBAI

• Managing the T & E team performance (4 members). System Authorization of claims or expense declarations processed by the T& E (Travel & Expense-APAC) team. Setting teams SMART Objectives. Verifying that team members process documents in line with the compliance and audit requirements and adherence of TAT as per SLA. Presentation of monthly performance scorecards for the T & E team. Engaging in timely & efficient query resolutions with onshore (Singapore & Hong Kong) to help increase customer satisfaction index. Teams compliance and other trainings. Driving the cause of Process Documentation, CAPA (Corrective & Preventive Action) & Good Ideas for process improvements. Also helping out in cross functional processes (like invoice processing, master data, Procurement & Interco reconciliations) within the team whenever required. Assisting the internal and external auditors during audit. Working knowledge of Singapore-GST, tax codes and Withholding Tax