Kishan Sukhwal — Software Engineer

As a Conversational AI Developer with 3+ years of specialized experience, I design and build intelligent chatbots and voicebots that revolutionize customer interactions across industries. Currently at Mphasis, I'm developing cutting-edge retail solutions using Google Dialogflow CX and Contact Center AI that handle everything from order management to customer support seamlessly. What I bring to the table: Advanced Platform Expertise: Deep proficiency in Dialogflow CX, Kore.ai, and Amazon Lex with hands-on experience in both voice and chat interfaces End-to-End Development: From NLP model training to API integration, I build comprehensive solutions that achieve 90%+ accuracy rates Cloud Integration Mastery: Extensive experience with GCP, AWS, and Azure, including BigQuery analytics and real-time data processing Innovation Focus: Recently developed a hybrid POC combining Playbooks with Dialogflow CX for automated food ordering, showcasing next-gen conversational AI capabilities Recent Impact: At my current role, I've successfully delivered a retail chatbot handling complex customer journeys including order tracking, cancellations, and refund management. Previously, I architected an insurance chatbot at ALGO Incredibles Community that streamlined claim processing through dynamic dialog flows and intelligent form validation. Technical Foundation: My engineering background in Electrical and Electronics from Ramaiah Institute of Technology, combined with expertise in Node.js, Python, React.js, and cloud technologies, allows me to bridge the gap between complex technical implementations and user-friendly conversational experiences. I'm passionate about pushing the boundaries of what's possible in conversational AI and always eager to collaborate on innovative projects that enhance customer experiences through intelligent automation. Let's connect if you're looking to transform your customer engagement strategy or discuss the latest trends in conversational AI!

Stackforce AI infers this person is a Conversational AI Developer with expertise in Retail and Insurance sectors.

Location: Bengaluru, Karnataka, India

Experience: 2 yrs 6 mos

Skills

Google Dialogflow Cx
Conversational Ai
Chatbot Development
Nlp
Web Development

Career Highlights

Developed advanced chatbots achieving 90%+ accuracy.
Integrated cutting-edge AI solutions for retail.
Strong foundation in cloud technologies and NLP.

Work Experience

Miratech

Software Engineer (5 mos)

Mphasis

Software Developer (2 yrs 1 mo)

ALGO INCREDIBLES

Conversational AI Developer at ALGO Incredibles Community (1 yr 2 mos)

Cognizant

Intern (5 mos)

Inventeron Technologies and Business Solutions LLP

Software Development Intern (2 mos)

Npcil (Nuclear Power Corporation India Limited)

NPCIL Intern (2 mos)

Education

BTech - Bachelor of Technology at Ramaiah Institute Of Technology

School at Atomic Energy Central School

Kishan Sukhwal

Software Engineer

Bengaluru, Karnataka, India2 yrs 6 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Developed advanced chatbots achieving 90%+ accuracy.
Integrated cutting-edge AI solutions for retail.
Strong foundation in cloud technologies and NLP.

Stackforce AI infers this person is a Conversational AI Developer with expertise in Retail and Insurance sectors.

Contact

Skills

Core Skills

Google Dialogflow CxConversational AiChatbot DevelopmentNlpWeb Development

Other Skills

API integrationAngularJSArtificial Intelligence (AI)AutomationBack-End Web DevelopmentBigQueryBootstrapC (Programming Language)C++CCA (Contact Center AI)CSSCascading Style Sheets (CSS)ChatbotsCloud ComputingCommunication

About

Experience

2 yrs 6 mos

Total Experience

2 yrs

Average Tenure

5 mos

Current Experience

Miratech

Software Engineer

Nov 2025 – Present · 5 mos · Bengaluru, Karnataka, India · Remote

Google Dialogflow CXNode.jsCCA (Contact Center AI)React.jsGoogle Cloud (Datastore, BigQuery)Playbooks+1

Mphasis

Software Developer

Sep 2023 – Oct 2025 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

Worked on Google Dialogflow CX, developed a retail chatbot and voicebot for customer engagement.
Provided functionalities such as checking order status, canceling orders, checking refund status, password resets, and smartpass cancellations.
Integrated Google CCAI with Dialogflow CX for efficient call handling.
Implemented an FAQ for the chatbot using Google Datastore for efficient query handling.
Conversation data is stored in BigQuery for advanced analysis and reporting.
Integrated webhooks to connect with external APIs for seamless data exchange and real-time updates.
Built a Proof of Concept (POC) on a food ordering chatbot using a hybrid approach with Playbooks and Dialogflow CX. Configured examples, parameters, and tools for seamless automation.
Key Skills:
Dialogflow CX, Node.js, CCAI (Contact Center AI), React.js, Google Cloud (Datastore, BigQuery), Playbooks.

Kore.aiNLPAPI integrationNode.jsAngularJSConversational AI

Algo incredibles

Conversational AI Developer at ALGO Incredibles Community

Jun 2022 – Aug 2023 · 1 yr 2 mos · India · Remote

Designed and developed an Insurance chatbot on Kore.ai, with use cases like claim insurance, retrieve details, and modify details.
Built dynamic dialog flows & digital forms with validation rules and policy-specific inputs, ensuring structured and accurate claim processing.
Improved bot accuracy to 90%+ by training custom NLP models with domain-specific utterances and conducting rigorous batch testing before deployment.
Enhanced user experience by leveraging Kore.ai’s entity recognition and independent digital forms, seamlessly integrated with backend APIs and frontend UI.
Key Skills: Kore.ai
dialog design, NLP optimization, API integration, Node.js backend, AngularJS frontend, ML/FM model training, and bot validation testing.

HTMLCSSJavaScriptNode.jsMongoDBWeb Development

Cognizant

Intern

Mar 2022 – Aug 2022 · 5 mos · Bengaluru, Karnataka, India

Learned and worked on front-end development using HTML,CSS, and JavaScript. Knowledge of back end development using NodeJS and MongoDB. Hands-on experience in developing RESTful APIs Experience in working with databases i.e. SQl. Understanding of software development methodologies like Agile and Scrum. Led the team in mini project and main project. Learned about working in a team and self development.

HTMLCSSJavaScriptNode.jsMongoDBWeb Development

Inventeron technologies and business solutions llp

Software Development Intern

Jun 2021 – Aug 2021 · 2 mos · Bengaluru · Remote

Developed and deployed a responsive web application using HTML, CSS, and JavaScript, enabling seamless user interactions and enhancing the overall user experience.
Assisted in back‑end development using technologies such as Node.js and MongoDB, ensuring efficient data storage and retrieval for enhanced system performance.
Conducted thorough testing and debugging, identifying and resolving issues to deliver high‑quality, reliable software solutions.

Team ManagementTime ManagementProject Planning

Npcil (nuclear power corporation india limited)

NPCIL Intern

Jun 2020 – Aug 2020 · 2 mos · Rawatbhata, Rajasthan, India · On-site

Received 2 months long practical commissioning training for 220 MW capacity of a nuclear power plant. Successfully learned the operation and protection system of a Pressurized Heavy Water Reactor(PHWR)
Led the team to learn for project practical tasks.

Team ManagementTime ManagementProject PlanningProblem SolvingTeam Leadership