Feb 2024 – Jun 2024 · 4 mos · Gurugram, Haryana, India · On-site

• ●  Led the implementation of company-wide key performance metrics (KPIs) across various Novo products as a part of the Data Analyst team
• ●  Utilized SQL queries for data extraction and conducted intensive analysis of the existing key performance indicators (KPIs) present in the data visualization dashboard, Metabase
• ●  Ensured alignment with upper-level stakeholders for strategic coherence and effective stakeholder management
• ●  Evaluated over 1200 customer tickets in Zendesk, resulting in a 30% enhancement of pre-existing model accuracy through pattern detection
• ● Formulated foundational enhancement strategies for operational improvement
• ● Analyzed 270 Zendesk tickets, identifying pain points in the Payroll product
• ● Recommended improvements to optimize functionality and elevate customer satisfaction

Oct 2023 – Feb 2024 · 4 mos · Work from Home · Remote

• ● Applied strong mathematical prociency in areas such as mathematics, probability, and statistics to address global student inquiries on advanced mathematics, forming the foundation of data science and contributing to academic excellence
• ●Achieved the highest authoring limit of 200 questions/day within three months at Chegg India
• ●Maintained a 100% Content Feedback score for three consecutive months with an average Quality Chegg score of 4.75/5

Jun 2020 – Aug 2020 · 2 mos · Remote

• ● Created a Python codebase utilizing functions and lists to efficiently search for word meanings in a JSON file, improving language comprehension and accessibility
• ● Identified anomalies within raw credit card application data, processed MS Excel files using the openpyxl library in Python, and evaluated approval and booking rates to provide actionable insights
• ● Developed a Python script for a website blocker to enhance productivity