Jan 2023 – Feb 2024 · 1 yr 1 mo · Atlanta, Georgia, United States · Hybrid

• Stood up and led Operations team for Financial Services business unit. Results include:
• Increased Revenue
• o Launched Share of Wallet campaigns that created 5,400 High Value customers (vs budget of
• 398) with +$8M in monthly deposits, +51% debit spend, and +39% increase in Average Daily
• Balance
• o Implemented sales campaigns within Salesforce, leading to a consistent doubling of
• productivity for the Credit sales team
• o After identifying that Novo failed to ship debit cards for 10 weeks, developed and executed a
• plan to address and resolve the issue with all debit cards issued within 21 days
• o Rescued debit bin transfer project that was 18 months behind schedule, completed the project
• with a 93.7% customer retention rate
• Improved customer experience
• o Fixed issues with MRDC resulting in a 77% decrease in customer complaints
• o Identified 200 system-driven emails to customers that were written by native python speakers
• Responsible for organizational compliance with all applicable laws, regulations, and internal policies. This involves overseeing risk management strategies to mitigate financial, operational, and reputational risks

Jul 2022 – Jan 2023 · 6 mos · Atlanta, Georgia, United States · Hybrid

• Built and launched a credit business for Novo. Assembled and drove a team of project managers throughout the project lifecycle including project formation, requirements, resourcing, execution, and delivery and held the 13 separate teams accountable to their commitments. Launched on schedule, generating $10M of revenue in the first year.
• Provided oversight and direct leadership for a portfolio of 13 concurrent projects spanning engineering, data science, go-to-market, and regulatory domains
• Managed and mentored a team of non-project managers, turning them into high-performing project managers
• Collaborated with key leaders to ensure the smooth launch of the new product

Oct 2021 – Jul 2022 · 9 mos · Atlanta, Georgia, United States · On-site

• Led Payment Ops team in the development and execution of comprehensive end-to-end operating procedures and concrete operational enhancements, with a primary focus on automation, optimization, repeatability, scalability, and loss prevention.
• Delivered automated solution for Finance to reconcile/close the books resulting in detection (and recovery) of $600K in missing funds and $64K in erroneous fees assessed in 2021
• Oversaw, monitored, and managed end-to-end transaction processing, including alert management
• Redesigned and fully automated Bug-Fix Escalation process
• Project/Program managed RoadSync's top 3 strategic initiatives enabling two new products, including GTM for RoadSync Advance
• Evaluated and implemented major changes to Customer Underwriting process to meet compliance regulations
• Created and managed vendor contracts and onboarding process
• Championed continuous improvement efforts aimed at identifying vulnerabilities in our product, recovering lost funds, while collaborating closely with Product and Engineering teams to address and prevent these vulnerabilities

Apr 2021 – Oct 2021 · 6 mos · Atlanta, Georgia, United States · On-site

• Delivered efficiencies by creating key process designs and application integration concepts/plans. Collaborated with Finance, Accounting, Operations and Customer Success to understand challenges, propose novel solutions, build sponsor support and work with Product, Engineering, and external vendors to move these interests forward.
• Identified leakage, recovered losses, and implemented controls in Check Printing/Depositing/Reconciliation process resulting in a savings of $400K+ in 2021
• Designed, documented, and deployed initial credit card Chargeback/Dispute process contributing to a cost savings of $370K in 2021
• Project managed Series B fund raise ($30M), two 409A valuations and an executive compensation assessment
• Project managed company move from 5,000sqft. to 31,000sqft. facility
• Implemented and managed weekly All-Hands meeting and managed weekly Initiatives meeting
• Designed, deployed, and managed employee onboarding program

Oct 2017 – Apr 2021 · 3 yrs 6 mos · Atlanta, Georgia, United States

• Led a team of 8 technology Infrastructure Program Managers and technical resources to deliver on the most critical organizational projects. Lead Global Technology annual business planning process. Prioritized and managed the allocation of program funds to projects and work streams and redistributed as needed based on shifts in priorities
• Managed $96M, 5-year transformation of the Coca-Cola global network; Network as a Service (NaaS) program, built upon a concept of a Software Defined Wide Area Network (SD-WAN) that provided multi-path redundancy, band-width optimization, path steering by application and simpler network operation for access to Cloud applications
• Delivered shop floor segmentation for 13 CCNA plants, to help improve the overall security at our manufacturing plants by separating the shop floor from the rest of the corporate network
• Managed cybersecurity improvement task force to ramp up enhanced cybersecurity capabilities across our cloud portfolio
• Led 100 associates on Learning and Development strategy providing growth in technology up-skilling and business knowledge

Mar 2015 – Oct 2017 · 2 yrs 7 mos · Atlanta, Georgia, United States

• Supported the Chief Technology, Innovation and Enterprise Architecture Officer in all activities associated with establishing the global technology strategy, annual business planning and prioritization, improved PMO operations, strategic partnerships/vendor relations and innovation activities
• Developed linkages between the three pillars (technology, innovation and architecture) to drive better integration while acting as an advisor to the Chief Technology Officer and Senior Leadership
• Spearheaded global innovation conferences: The Bridge (internal/external 750+), Global Technology Summit (internal/external 500+)
• Designed and coordinated meetings driving decisions and actions that achieved functional objectives

Feb 2013 – Mar 2015 · 2 yrs 1 mo · Atlanta, Georgia, United States

• Led the planning, development, and execution of Annual Business Planning/Rolling Estimate processes for $112M portfolio including applying forecasting techniques to develop and evaluate business goals and strategies.
• Completed International Business Assignment with Coca-Cola Amatil in Sydney, Australia delivering an Executive Scorecard and program managing the Route to Market and Revenue Growth Management work-stream initiatives
• Aligned annual business planning process with company strategy to execute against plan
• Led Enterprise Architecture portfolio through standardized processes, ensuring adherence to governance, finance and risk mitigation procedures

Jan 2012 – Feb 2013 · 1 yr 1 mo · Atlanta, Georgia, United States

• Led enterprise-wide change initiative to create, staff and implement the function, including Enterprise Architecture and EA review and approval boards. Influenced operational efficiency on a global scale, engaging with over 200 countries, collaborating with more than 500 bottlers, and affecting a workforce of 700,000 employees.
• Architected, deployed, and managed Technology Review Board processes and Architectural Solutions Board meetings
• Responsible for Global IT PMO including driving governance and oversight for business planning, funding, resourcing, and delivery
• Defined data requirements and produced metrics needed to facilitate governance, compliance, portfolio management, financials, and business case management to ensure the enterprise was making the right investments and getting the best returns

Mar 2010 – Jan 2012 · 1 yr 10 mos · Atlanta, Georgia, United States

• Completed Retirement Services Defect Reduction project resulting in $4.75M savings and greater than 50% reduction of defects
• Completed Orphaned Laptop/Desktop project resulting in $225K savings and installed new ING process
• Managed Six Sigma projects across multiple IT organizations that resulted in improved IT processes and cost savings
• Coached team members and Green Belts (10+) using the LSS methodology and facilitated project tollgate reviews

Apr 2008 – Mar 2010 · 1 yr 11 mos · Atlanta, Georgia, United States

• Led the development of processes, governance and tools used to plan, create, assess, balance, and communicate the execution of the IT portfolio
• Developed comprehensive performance measures and metrics by which to assess program performance, looking at company and organization objectives and strategies, cost/spend data, quality, schedule, resources, return on investment and other measurement variables
• Led project to certify the tollgate process; coordinated individual project audits, provided required documentation, and assisted with remediation efforts as it pertained to the tollgate process