Milton Smith

Director of Engineering

Pompano Beach, Florida, United States19 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 30 years in quality assurance and testing.
Expert in leading QA teams and driving strategic initiatives.
Passionate about continuous improvement and innovation.

Stackforce AI infers this person is a Quality Engineering leader in the SaaS industry with a strong focus on UX and testing.

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Skills

Core Skills

Quality EngineeringUx DesignQuality AssuranceTest Management

Other Skills

API TestingAgile MethodologiesAutomated Software TestingAutomation Process oversightBusiness AnalysisBusiness IntelligenceBusiness ProcessBusiness Process ImprovementCRMCloud ComputingCloud SecurityCoachingCommunicationCompassionCybersecurity

About

With over 30 years of experience in quality assurance and testing, I am a Director of Quality Engineering and a global leader . My mission is to ensure the quality, reliability, and usability of our digital products and services that help millions of people achieve their goals. I lead and coach a team of QA engineers to plan, manage, execute, and document all testing and QA activities, using agile methodologies and automation tools. I align stakeholders across multi-initiative strategies tied to common goals, and coordinate roadmaps to drive successful execution across teams. I anticipate and address the needs of our users and clients, and identify ways to amplify the impact of our solutions. I also champion a culture of test and learn, and proactively inform and influence strategic initiatives through my subject matter expertise in UX design and product development. I am passionate about continuous improvement, professional development, and innovation.

Experience

Ww

Director Quality Engineering

Feb 2016 – Present · 10 yrs 1 mo · Global

Automation Process oversight and inclusion in all testing
Align stakeholders across multi-initiative strategy tied to common goals
Lead coordination of roadmaps to drive to successful execution across teams to deliver a common strategy
Anticipate needs broader than direct ownership and identifies ways that other stakeholder can amplify impact
Model behavior and coach wider team and other people managers on how to make well-informed decisions alongside stakeholders
Be accountable for more than one innovation initaitive. Bring on new initiatives and convince management of their value.
Very clearly communicate the problem to solve and WHY the solutions were chosen. Be able to advocate for the area chosen on an EC level. Also be able to project a possible impact
Create a culture of 'test & learn' within the team and create roadmaps and budgets that reflect this
Maximize learnings and ROI for prototype builds, ensuring we learn what we need. Be a valuable partner for the execution team to prioritize and make better decisions faster.
Proactively inform and influence a portfolio of strategic initiatives through SME
Effectively influence the product development process and optimize the UX process within it to better support other areas of product development
Apply extensive expert skillset across organization
Deep expertise in UX design principles and apply them across the experience
Grow and organize the team based on understanding of the full spectrum of the UX Design skillset
Consistently support and influences iterative design practices and designs
Leads the team towards a cohesive experience informed a deep understanding of the user and * customer
Understand user and business goals beyond your product area and across the org
Understand how team's impact differs from that of other areas
Coach and guide more team members on what and how to prioritize
Review team's priorities and confirm that the right expectations are being set

Automation Process oversightStakeholder alignmentRoadmap coordinationUser needs anticipationCoachingTest & learn culture+3

Ibm

Senior QA Manager

Jan 2004 – Mar 2013 · 9 yrs 2 mos · New York City Metropolitan Area

Manage testing of a Mortgage Origination Software which contains Financial calculations for Annual Percentage Rate (APR), Fees, Interim Interest Rates and Discount Points.
Developed a unified mechanism for our testing process and procedures throughout the entire PTP QA organization
Lead and manage a team of QA engineers to plan, manage, execute and document all testing and QA activities
Set up software engineering processes that will enhance the quality of assigned products.
Expand the effectiveness and scope of the team's test automation capabilities.
Manage the expanded team relationship with remote locations as well as development and QA counter-parts.
Create and sign off of Test Plans
Follow IBM methodology to deliver Quality Plan and Certification information
Resolve test project issues
Ensure effective Test Process improvement feedback
Coordinate resource allocation for testing activities across multiple time zones and geographies
Manage all phases of the project's testing effort (unit, integration, functional, regression, system/acceptance, load, and performance
Communicate with upper management, providing clear and timely information regarding project status, issues, proposed solutions, and any other necessary information sharing
Type of testing includes: Validation, Functional, Load and Performance, Regression and Loan Services Testing.
Successfully managed high end performance tests
Managed highly skilled consultants and employees at multiple remote locations
Implemented a very successful performance trending process as part of QA
Led the development of a series of complex custom Web Services performance tests for multiple clients.

Mortgage Origination Software testingUnified testing process developmentTeam managementTest automation capabilities expansionResource allocation coordinationPerformance testing+2