Mirko Ortensi

Product Manager

Macerata, Marche, Italy21 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in Product Management and Software Engineering.
Proven track record in technical enablement and support.
Strong background in databases and distributed systems.

Stackforce AI infers this person is a SaaS Product Manager with extensive experience in database technologies and technical enablement.

Contact

Skills

Core Skills

Product ManagementSoftware EngineeringSoftware DevelopmentTechnical Enablement

Other Skills

Agile Project ManagementArtificial Intelligence (AI)C++ClearCaseCodeIgniterCommunication SkillsCreativityDatabasesDevelopment ToolsDistributed SystemsEclipseEnglishHTMLHTML + CSSInnovation

About

Graduated in Electronic Engineering and Master degree in Software Engineering at "Università Politecnica delle Marche" (Ancona, Italy). Thesis on pattern recognition at UPC (Barcelona, Spain). Currently employed at Redis as Product Manager. Previous positions as MySQL Principal Technical Support Engineer at Oracle Italia and Software Engineer and System Manager at Ericsson Spain. Other relevant experiences have been in the area of hospitality and retail, public administration, and domotic appliances.

Experience

Redis

4 roles

Senior Product Manager

Promoted

May 2025 – Present · 10 mos

DevEx. Roadmap and strategy for the client libraries and ecosystems.

DatabasesRedisArtificial Intelligence (AI)Software EngineeringDevelopment ToolsProduct Management

Product Manager

Apr 2024 – May 2025 · 1 yr 1 mo

Driving the roadmap and strategy for database client libraries and ecosystems.

DatabasesSoftware DevelopmentDistributed SystemsTechnical EnablementProduct Management

Senior Technical Enablement Architect

Promoted

Aug 2021 – Apr 2024 · 2 yrs 8 mos

Software Architect in charge of onboarding of new technical field members, delivery of technical knowledge around Redis products/services/features (e.g., Redis Enterprise, Redis Cloud and Redis Stack capabilities), education in specific industries/verticals (e.g., IoT, Edge Computing, Finance and Retail) and the development of demo applications and training material. Design and implementation of the Redis Copilot, the Redis AI assistant.

ProgrammingRedisDatabasesSoftware DevelopmentDistributed SystemsSoftware Engineering+2

Technical Enablement Architect

Aug 2021 – Sep 2022 · 1 yr 1 mo

Software Architect in charge of onboarding of new technical field members, delivery of technical knowledge around Redis products/services/features (e.g., Redis Enterprise, RediSearch, RedisGraph, RedisTimeSeries, and RedisAI), education in specific industries/verticals (e.g., IoT, Edge Computing, Finance and Retail) and the development of demo applications and training material.

DatabasesSoftware DevelopmentDistributed SystemsTechnical Enablement

Oracle

2 roles

Principal Technical Support Engineer, MySQL Support

Jun 2019 – Aug 2021 · 2 yrs 2 mos

Oracle MySQL Support for MySQL Server and InnoDB Cluster, NDB Cluster, Enterprise Backup, Enterprise Monitor, Workbench, Router, Connectors (...) and MySQL Database Service (MDS). Providing services for configuration and tuning, maintenance, high availability, best practices and production disaster recoveries. Customer Champion MySQL Annual Support Award for FY20.

DatabasesSoftware DevelopmentDistributed SystemsTechnical Enablement

MySQL Senior Support Engineer

Sep 2016 – Jun 2019 · 2 yrs 9 mos

Oracle MySQL Support for MySQL Server and InnoDB Cluster, NDB Cluster, Enterprise Backup, Enterprise Monitor, Workbench, Router, Connectors (...) and the brand new Oracle MySQL Cloud Service. Providing services for configuration and tuning, maintenance, high availability, best practices and production disaster recoveries.

DatabasesSoftware DevelopmentDistributed SystemsTechnical Enablement

Labware s.p.a.

Software Engineer

Jan 2016 – Sep 2016 · 8 mos · Civitanova Marche

Software Engineer. Linux, ARM platform. Developing devices for hospitality and retail.

DatabasesSoftware DevelopmentDistributed Systems

Ericsson

3 roles

3PP Coordinator

Jan 2013 – Jul 2015 · 2 yrs 6 mos

System Management and 3PP Coordinator. SPOC for support, deliveries and escalations related to 3PP software. Coordinating 3PP upgrades, issues, lifecycle and deliveries across different departments and countries at Ericsson CUDB

DatabasesSoftware DevelopmentDistributed Systems

Innovation Driver

May 2011 – Jan 2013 · 1 yr 8 mos

Innovation Driver at Ericsson R&D in Madrid.
Promoted editions of Ericsson Innovation Day event in Madrid, innovation competitions and creative sessions and helping idea boxes management.
Trained to bringing systematic innovation into companies and fostered team laboratories.
I also maintained department mailing list and wrote for corporate innovation blog.

DatabasesSoftware DevelopmentDistributed Systems

Software Engineer

Apr 2006 – Jan 2013 · 6 yrs 9 mos

Software Engineer, Team Leader and Scrum Master in feature development for telecommunications nodes: HSS (Home Subscriber Servers) for IMS network and CUDB (Centralized User Database).
I took part to the development of several features by working in cross-functional teams both as a software designer and tester. Scrum methodology.

DatabasesSoftware DevelopmentDistributed Systems

Quality objects

Software Engineer

Jan 2006 – Jan 2008 · 2 yrs · Madrid

I worked as consultant for Ericsson R&D in Madrid as a software designer. Prestudy, implementation and test of features, as well as product documentation were among my duties.

DatabasesSoftware Development

Halley informatica s.r.l.

Web Designer

Nov 2005 – Apr 2006 · 5 mos · Matelica, Marche, Italy

I designed rich web applications for public administrations. I developed my abilities in Javascript, MySQL and PHP.

DatabasesSoftware Development

Indesit company

Software Engineer

May 2004 – Oct 2005 · 1 yr 5 mos · Fabriano, Marche, Italy

I developed white goods monitoring gateway in C++ over ARM Linux and designed reporting applications in Visual Studio and Java. I designed an expert system to classify white goods electrical consumption profiles.

DatabasesSoftware Development