Jun 2021 – Dec 2021 · 6 mos · On-site

• Ensuring the metrics of the multiple Darkstores accross the city
• Visiting the stores and understand the challenges and providing the solutions and CAPA for the smooth operations
• Internal transfers from the Fulfilment center to darkstores are being handeled for the whole city.
• Crates Management and Reconsilation between the Darkstores and Fulfilment Centers.
• Inventory modifications across the Darkstores based on the sales forcaste.
• RTO, Shrinkages, Damages, Pilifirages, Cash Management, Vendor Payments.

Oct 2020 – May 2021 · 7 mos · On-site

• Contributed operations information and recommendations to strategic plans and reviews. Prepared and completed action plans.
• Implemented production, productivity, quality, and customer-service standards. Led a team of 4 Direct reportees and 20 indirect reportees.
• Processed daily inbound and outbound orders. Conducted invoice sanity check and created the IRN to reflect inventory on the website.
• Controlled inventory levels by conducting PST on monthly basis and generating analytical reports and scrutinizing the lagging areas. Ensured a High level of safety and quality standards.

May 2018 – Feb 2019 · 9 mos · Bengaluru Area, India · On-site

• Handled 50+ Manpower with daily briefings & Make sure they achieve their Matrix. Ensured FC Outbound breach within the Target of 0.01%.
• Closed monitoring the time of pick list creation to confirmation (P2PC) within the target of 10 minutes.
• Ensured the targets of pick list items lost (PIL) within the target of 45PPM. Conducted cross training of putters into pickers to utilize them in the time of peak load.
• Conducted manpower hiring for inventory as per SNOP Plan. Cleared all the bulks within the target of D-1.

Feb 2019 – Oct 2020 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Planned timely pick up of shipments from WH with keeping the connections of linehauls. Ensured all shipments are connected and intransient, with daily tracking, as to keep them within promised TAT to customers.
• Bifurcated them into Click & Collect(CNC), Multiple-Package Shipment (MPS) and Regular Shipments. Handled priority and exceptional cases, by escalating them daily when required.
• Implemented all necessary precautions, in reducing intra transit damage, for fragile shipments. Validated all UD Updated shipments with CSD and arrange for alternative instructions.
• Derived patterns on DPs past experiences, and identified the increase %, in fake updates at any location. Flashed all high aging & pushing 3PL DP to give an RCA holding DP accountable if found guilty.
• Tracked all Non-Delivered return shipments and speedy return to WH as these are dead inventory.

Oct 2015 – May 2018 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• Created waves for picking Customer orders using WMS. Supervised and guided the team to effective sorting. Coordinated with content team and customer Support team for clearing issues related to
• shipments on required basis. Handled customer returns team with 4 3PL.
• Completed QC for all NDR & CIR Shipments. Coordinated with 3 Delivery Partners. Conducted same day QC for all received shipments received in the first half.
• Coordinated issues with Logistics and Customer Support.

Jan 2015 – Sep 2015 · 8 mos · Bengaluru, Karnataka, India · On-site

• Handled manpower and conducted daily briefing and motivated team for effective productivity.
• Participated in discussions with the planning team and allocated manpower.
• Ensured the Shipments pack within breach time. Avoided mismatch of shipments by cross-checking random packages.
• Monitored performance metrics. Received and responded to approvals and notifications.

Jan 2014 – Jan 2015 · 1 yr · Bengaluru, Karnataka, India · On-site

• Regularly followed 5S activities. Ensured invoice to be dispatched with the material to the respective logistics team.
• Conducted RCA for error occurred shipments and finding defaulters. Maintained bulks like packing and shipping cancellation.
• Ensured shipment should be dispatched within breach time.
• Handled PBND (packed but not dispatched) & PBNS (packed but not shipped) and IRT (issue resolving team).
• Coordinated with the inventory team for solving issues regarding wrong & short picks. Achievements: Received Spot award in packing team.