Dilip Hundekari

Operations Associate

Pune, Maharashtra, India6 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Expert in Salesforce Service Cloud and CPQ solutions.
Proven track record in enhancing business processes.
Strong leadership in cross-functional team management.

Stackforce AI infers this person is a Salesforce expert specializing in SaaS solutions and customer relationship management.

Contact

Skills

Core Skills

Salesforce AdministrationProject ManagementSalesforce SupportCustomer Relationship ManagementTechnical Support

Other Skills

Active Directory ManagementApp DeploymentArtificial Intelligence (AI)Automation DeploymentAutomation Deployment (Change Sets)Business AnalysisCPQ Package ConfigurationClient CommunicationCustom MetadataCustomer Service ExcellenceCustomer SupportData ManagementHelp Desk SupportIT Service ManagementJira Service Management

About

Results-driven Salesforce Advanced Admin/ Consultant with extensive experience in Salesforce Service Cloud, CPQ, and Lightning Experience. Skilled in troubleshooting, workflow automation, and enhancing business processes. Adept at managing cross-functional communication between customers, implementation teams, and product teams. Holds multiple Salesforce certifications, demonstrating expertise in system administration, process optimization, and customer engagement.

Experience

Futurism technologies, inc.

Sr. Salesforce Administrator

Jun 2025 – Present · 9 mos · Baner, Pune · On-site

Leading the end-to-end implementation of complex Flows in Order Management Systems, leveraging Custom Metadata, Platform Events, and other advanced Salesforce features.
Acting as the primary liaison for client requirement gathering, translating business needs into scalable and maintainable solutions.
Working as a Team Lead, ensuring successful and timely delivery by mentoring, supporting, and coordinating with team members.
Managing daily communicavtion with clients and stakeholders, ensuring transparency, trust, and clarity across deliverables.
Collaborating closely with internal vertical teams to align on project goals, resolve blockers, and maintain high-quality standards.
Passionate about delivering robust Salesforce solutions with a strong focus on scalability, teamwork, and client satisfaction.

Salesforce Service CloudCustom MetadataPlatform EventsTeam LeadershipClient CommunicationSalesforce Administration+1

Expedite commerce

Salesforce Support Specialist

Apr 2022 – Jun 2025 · 3 yrs 2 mos · United States

Established a streamlined Support Process, improving issue resolution efficiency and customer satisfaction.
Integrated Agentforce Tools to enhance support workflows, reducing response time and increasing productivity.
Acted as a key liaison between business verticals and customers, ensuring effective communication and alignment.
Delivered Tier 1–2 Salesforce support through Jira Service Management, resolving complex access, workflow, and data-related issues to ensure smooth user experiences.
Managed user roles, profiles, and permission sets to support onboarding/offboarding processes and maintain data access controls.
Built and maintained dashboards and reports to provide actionable insights for Stakeholders and End-Users
Ensured to create process documentation to support team knowledge sharing, troubleshooting, and onboarding efficiency. Maintained clear and comprehensive documentation of Salesforce flows, automation processes.
Configured and customized CPQ package elements, including bundles, price rules, and quote templates, to drive sales efficiency.
Optimized Lightning Experience and automation deployment, leveraging validation rules and change sets to streamline operations.
Managed multiple projects, delivering business-impactful solutions and improving process efficiency.

Jira Service ManagementCPQ Package ConfigurationSalesforce SupportData ManagementAutomation DeploymentCustomer Relationship Management

Cognizant

Salesforce Administrator

May 2021 – Apr 2022 · 11 mos · Pune, Maharashtra, India

Managed Service Cloud cases via Salesforce Omni-Channel, ensuring high-quality customer interactions.
Developed Reports, Dashboards, and Knowledge Tools, improving data-driven decision-making.
Designed and implemented Validation Rules, Page Layouts, Workflows, Process Builder, and Approval Processes to optimize system functionality.
Gained foundational knowledge of Visualforce Pages, Apex Classes, and Triggers, continuously enhancing technical skills.

Salesforce Omni-ChannelReports and DashboardsValidation RulesProcess BuilderSalesforce AdministrationCustomer Relationship Management

Mphasis

Technical Support Associate

Aug 2019 – May 2021 · 1 yr 9 mos · Pune, Maharashtra, India

Provided customer support for Bank of the West, troubleshooting VPN, application, and desktop-related issues.
Utilized Cherwell Ticketing Tool and Remote Desktop Connection (RDC) for efficient query resolution.
Managed Active Directory and Virtual Desktop environments, ensuring seamless IT operations.

Customer SupportVPN TroubleshootingActive Directory ManagementTechnical Support