Jitender Singh

Operations Associate

Noida, Uttar Pradesh, India9 yrs 8 mos experience
Highly Stable

Key Highlights

  • Over 12 years of experience in operations management.
  • Proven track record in cost optimization and stakeholder management.
  • Expertise in advanced data analysis and automation.
Stackforce AI infers this person is a seasoned Operations Manager with expertise in Fintech and BPO sectors.

Contact

Skills

Core Skills

Operations ManagementProject ManagementData AnalysisBusiness AnalysisManagement Information Systems (mis)Billing Process

Other Skills

Analytical SkillsAnalyticsBPOBackground ChecksBusiness AnalyticsCisco RoutersCommunicationCustomer Relationship Management (CRM)DashboardData RepresentationHelp Desk SupportIT Service DeliveryIncident ManagementInformation TechnologyKey Metrics

About

Operations Manager with over 12 years of experience in driving process efficiency, managing large cross-functional teams, and delivering data-driven operational solutions. Expertise in advanced data analysis, automation, and reporting, with a proven track record in cost optimization and stakeholder management. Certified Microsoft Office -Specialist: Excel Expert (MO-211) with strong ability to implement technology-based process improvements that enhance productivity and accuracy across multiple departments.

Experience

Innoworq infotech pvt. ltd.

Operations Manager

Sep 2024Sep 2025 · 1 yr · Noida, Uttar Pradesh, India · On-site

  • Overseeing a team of more than 50 individuals across all IT operations in India and spearheading lead generation efforts for new B2B IT business initiatives.
Lead GenerationOperations ManagementProject ManagementInformation TechnologyCisco RoutersHelp Desk Support+4

Ey

Consultant

Oct 2022Jun 2024 · 1 yr 8 mos · Gurugram, Haryana, India · Hybrid

  • Creating excel based billing sheets with Stakeholder Managements & once they approved then coordinate with central finance team for draft PO.
  • Raising invoice request into EY billing system.
  • Publishing daily, monthly and quarterly MIS reporting to all internal Stakeholder Managements including Partners, Director, Senior Manager and Managers.
  • Obtaining cost inputs, normalizing, validating, and managing exceptions.
  • Collaborated cross- functionally with sales and finance teams to resolve billing discrepancies, reducing billing errors by 25%.
  • Streamlined month – end closing procedures, resulting in 30% reduction in closing time and improving financial reporting.
  • Doing daily calls with customers support team to obtain update on Accounts Receivable.
  • Creating Engagement codes (client code) using EY internal SAP based software named as "Mercury". Also, uploading the Client Engagement Letters & other Addendum documents as per the business requirements.
  • Responsible for doing all the Sales & CS Support backend work and creating the Opportunities & updating in Mercury (SAP) cloud-based application.
  • Analyzing raw data and present it through reports, that can help in decision-making.
  • Creating monthly operation score card in Power point & sharing the trend/comparison of last 6 months data in excel interactive template.
  • Creating dashboards and interactive visual reports using Power BI.
  • Working closely with Partner/Principal to understand the project requirement
Data RepresentationBusiness AnalysisData AnalysisCommunicationWritten CommunicationAnalytical Skills+3

Quatrro business support services

Senior Executive - Billing, MIS & Research Specialist

Jun 2019Sep 2022 · 3 yrs 3 mos · Gurugram, Haryana, India · Hybrid

  • Creating excel based billing sheets with Stakeholder Managements & once they approved then coordinate with central finance team for draft PO. Raising invoice request into Quatrro billing system.
  • Publishing monthly dashboards & and working with stakeholders for invoicing approvals and month end revenue accruals.
  • Obtaining cost inputs, normalizing, validating, and managing exceptions.
  • Collaborated cross- functionally with sales and finance teams to resolve billing discrepancies, reducing billing errors by 25%.
  • Streamlined month – end closing procedures, resulting in 30% reduction in closing time and improving financial reporting.
  • Analyzing raw data and present it through reports, that can help in decision-making.
  • Using Zoom Info/LinkedIn Sales Navigator tool to help the sales team to identify the missing information or create a fresh list for prospecting efforts. Conducted secondary research to identified contact details of C-Level & Director like CEO, CFO etc. from google and using database tool like Zoom Info & CauseIQ with public domain searches on international companies based on the US & Canada.
  • Conducted telephonic interview which vendors & employee of the company to obtain the information pertaining to senior level management, structured & operations
Microsoft OfficeCustomer Relationship Management (CRM)ResearchCommunicationManagement Information Systems (MIS)Billing Process+1

Accenture

Program and Operations Analyst

Aug 2015May 2016 · 9 mos · Gurugram, Haryana, India

  • Support programs and operations for their assigned functional area. May act as a point of a contact for programs, initiatives, and operations for an assigned area. Support program/project communications including team calls, agenda and materials to keep relevant stakeholders informed and engaged; execute timely delivery.
Communication

Quatrro

Senior Executive – Billing, MIS & Research Specialist

Jul 2013Apr 2015 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

  • Creating excel based billing sheets with Stakeholder Managements & once they approved then coordinate with central finance team for draft PO. Raising invoice request into Quatrro billing system.
  • Publishing monthly dashboards & and working with stakeholders for invoicing approvals and month end revenue accruals.
  • Obtaining cost inputs, normalizing, validating, and managing exceptions.
  • Collaborated cross- functionally with sales and finance teams to resolve billing discrepancies, reducing billing errors by 25%.
  • Streamlined month – end closing procedures, resulting in 30% reduction in closing time and improving financial reporting.
  • Analyzing raw data and present it through reports, that can help in decision-making.
  • Using Zoom Info/LinkedIn Sales Navigator tool to help the sales team to identify the missing information or create a fresh list for prospecting efforts. Conducted secondary research to identified contact details of C-Level & Director like CEO, CFO etc. from google and using database tool like Zoom Info & CauseIQ with public domain searches on international companies based on the US & Canada.
  • Conducted telephonic interview which vendors & employee of the company to obtain the information pertaining to senior level management, structured & operations.
Communication

Bank of america

Operations Team Member

Dec 2011Mar 2013 · 1 yr 3 mos · Gurgaon · On-site

  • Making Monthly Decks, Score Cards and Management By Exception analysis, Data cleansing activities.Preparation of different presentation for senior leadership team.
  • All the work which is related to MIS.
Communication

Education

Delhi University

Done B. COM — Pass

Jan 2001Jan 2004

Saviour Convent Sr. Sec. School

Commerce

Jan 1999Jan 2001

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