Tripti Gupta

Operations Associate

Delhi, India6 yrs experience

Highly Stable

Key Highlights

Expert in optimizing operational processes and driving efficiency.
Proven track record in managing teams and projects successfully.
Skilled in client onboarding and quality assurance.

Stackforce AI infers this person is a seasoned Operations Manager with expertise in SaaS and client services.

Contact

triptigupta914@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementProject Management

Other Skills

AccountingAnalytical SkillsBusiness Relationship ManagementClient OnboardingDashboard FunctionalityDocumentationHuman Resources (HR)KYC VerificationMarket ResearchMicrosoft OfficeORMOnboardingOperationOperational ReportingOperations

About

As a seasoned Operations Manager with a passion for optimizing processes and driving strategic initiatives, I bring experience managing complex operations and leading teams. At Orbiqe Technologies Pvt Ltd, I focus on enhancing efficiency and achieving business goals. My previous roles at AstroTalk and DoWell Research have honed my skills in client onboarding, project management, and operational excellence. I thrive in dynamic environments and am eager to contribute to innovative and collaborative teams. Let's connect to explore opportunities to drive operational success together.

Experience

Eleven

Operations Manager

Oct 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Orbiqe technologies pvt ltd

Operations Manager

Mar 2024 – Sep 2024 · 6 mos · Noida, Uttar Pradesh, India · On-site

Created Standard Operating Procedures (SOPs) and flow charts to enhance operational efficiency.
Finalized the UI/UX design for the product, delivering an intuitive and visually appealing user experience.
Conducted thorough quality audits, ensuring high standards and promptly addressing any issues.
Led a productive team of five in product development, ensuring timely delivery.
Played a pivotal role in talent acquisition, recruiting interns for product enhancement tasks.
Coordinated with freelancers to meet diverse requirements, including logos, website content, and marketing videos.
Developed detailed documentation outlining the full functionality of both the website and application.

Standard Operating Procedure (SOP)UI/UXQuality AssuranceTeam LeadershipTalent AcquisitionDocumentation+2

Astrotalk

2 roles

Assistant Operations Manager

Promoted

Nov 2021 – Feb 2024 · 2 yrs 3 mos · Noida, Uttar Pradesh, India

Managed a team of 10-15 members in onboarding and administration processes, improving efficiency and streamlining operations.
Generated operational reports for management, providing valuable insights for decision-making.
Conducted performance and case quality audits, offering constructive feedback to enhance accuracy and customer satisfaction.
Trained over 10,000 astrologers via video calls, enhancing their skills and knowledge.
Managed multiple projects independently, demonstrating flexibility and initiative.
Implemented regular communication mechanisms within the team to boost collaboration and efficiency.
Established team priorities, maintained schedules, and monitored performance to ensure timely task completion.
Oversaw daily operations, consistently achieving performance, quality, and service standards.

Client OnboardingOperational ReportingPerformance AuditsTrainingTeam ManagementOperations Management+1

Operations Executive

May 2020 – Oct 2021 · 1 yr 5 mos · Noida, Uttar Pradesh, India

Conducted interviews with Indian and foreign astrologers as part of the hiring team.
Managed documentation and KYC analysis to ensure compliance and accuracy.
Implemented quality analysis processes for newly onboarded consultants.
Collaborated on organization reputation management.
Conducted performance audits and provided feedback to consultants.

KYC VerificationQuality AnalysisReputation Management

Dowell research

Operations Intern

Nov 2019 – Apr 2020 · 5 mos · Bangalore

Assisted the Team member in the whole project with day-to-day tasks and updation.
Prepared questionnaire to do research.
Prepared Project Evaluation Report after every project
Day-to-day meetings with the seniors and collecting information about the project