Aug 2024 – Present · 1 yr 7 mos

• ◦ Operation Team Lead: Leading the core operations team responsible for driving Shipmnts’ key product.
• Oversee the SDLC, ensuring solutions align with business goals and high-impact initiatives are delivered on time.
• ◦ Dynamic Form Framework: Building a backend-driven dynamic form framework, enabling teams to create and manage customizable forms without frontend changes—significantly reducing developer effort and accelerating feature delivery.
• ◦ Generative AI for Operational Efficiency: Engineered an intelligent form-filling system that achieved 70% time savings via accurate field recognition, and Shipmnts Copilot to deliver real-time, tailored insights from user inputs, boosting data accessibility and decision speed.

Jul 2022 – Aug 2024 · 2 yrs 1 mo

• ◦ Operations Refactoring: Redesigned and refactored nearly 40% of Shipmnts’s backend codebase and
• database models—modernizing five years of legacy code. Overhauled the Shipment workflow, cutting data duplication by nearly 30%. Streamlined and normalized database models by eliminating redundancy, enhancing scalability, significantly reducing maintenance overhead. Positively impacted over 100+ freight forwarders.
• ◦ Report Framework: Developed a framework that enables to customize reports with flexible views. which
• includes custom fields, applying filters, sorting data, and performing searches, allowing for highly tailored and efficient reporting.[recognised with GoingAboveAndBeyond]
• ◦ Access Control and Collaborations: Designed and implemented an access control system, allowing users to assign collaborators and seamlessly work together on projects which enabled job alerts via subscriptions.
• ◦ Auto Emails: Implemented automated email reporting, allowing users to schedule and send reports based on preferences and predefined triggers. Improving visibility and reducing manual effort.

Dec 2021 – Jun 2022 · 6 mos

• ◦ Worked on Product(Report Framework) and Action Framework from scratch. Report framework help users to customize their reports using custom views with generic fields, filters, sort, and search functionality.
• ◦ Participated and contributed to the full product development life cycle, including planning with product owners, analysis, design, implementation, testing with QA team, delivery, and maintenance.