Rashmi Kukreja 💎

Product Manager

Gurgaon, Haryana, India9 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Unlocked over $1M in cost savings
Boosted customer satisfaction by 15%
Contributed to a $40M Series raise

Stackforce AI infers this person is a Product Manager with expertise in Fintech and SaaS industries.

Contact

rashmi.kukreja.1992@gmail.com LinkedIn

Skills

Core Skills

Product ManagementStakeholder RelationsMarket AnalysisAgile MethodologiesBusiness Analysis

Other Skills

Agile Project ManagementCollaborationConfluenceCustomer AcquisitionData AnalysisFinTechGo-to-Market StrategyLucidchartMarket ResearchMicrosoft OfficeNetwork AINew Product RolloutPresentation SkillsProduct Design ThinkingProject Delivery

About

When the going gets tough, the tough get going. That mantra has defined my journey— From debugging late-night feature glitches at Bank Novo to steering compliance-critical launches at Synechron. Hi, I’m Rashmi Kukreja—a Product Manager with 9+ years of experience building user-first, data-driven products across fintech, banking, hospitality, and customer service. I don’t just ship features. I solve real problems through curiosity, collaboration, and ruthless prioritization. I believe in sweating the details, but never losing sight of the bigger picture. Along the way, I’ve: ✔️ Unlocked $1M+ in cost savings ✔️ Boosted customer satisfaction by 15% ✔️ Played a part in a $40M Series raise through strategic product integrations My toolkit? A mix of domain depth, UX empathy, agile execution, and a builder’s mindset. Whether it's crafting seamless user journeys or aligning cross-functional teams, I thrive in the messy middle. But here’s what I really want to ask you— What’s that one product challenge keeping you up at night? Because I’d love to help solve it. If you’re building something bold, complex, or user-obsessed—let’s talk.

Experience

Synechron

Product Lead

Feb 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India

Directing the initiative to migrate card member communication to the global customer support platform for American Express. Managed the migration process by ensuring compliance with regulatory and security requirements, optimizing the project timeline and resource allocation for maximum efficiency.
Strategizing and optimizing go-to-market timelines, considering time sensitivity, compliance regulations, and communication volume. Developed actionable plans to optimize resource allocation and meet migration project deadlines, ensuring alignment with business objectives and customer satisfaction.
Secured stakeholder buy-in across operations by proactively communicating project progress, risks, and mitigations. Fostered strong relationships and collaboration to ensure smooth transitions and alignment of business goals with product outcomes, demonstrating leadership in managing key partnerships.
Mentoring the KYC/AML data corruption initiative aimed at resolving issues related to the incorrect marking of Persona Identifiable Information (PII) in customer support cases across American Express operations. Collaborating cross-functionally to ensure data accuracy, enhance customer trust, and improve operational efficiency.
Representing the team at the global product level, delivering engaging demos to stakeholders, effectively communicating the project’s value proposition and capabilities.

Product ManagementStakeholder RelationsAgile Project ManagementProject Delivery

Cvent

Senior Product Analyst

Jun 2021 – Feb 2024 · 2 yrs 8 mos · Gurugram, Haryana, India

Leading the re-design initiative for a SAAS platform.
Managing Cvent's crucial product line, driving enhancements that secured a 5% increase in new customer base for the cloud, expanding our overall customer base.
Working with product management for priority of epics aligned with the product roadmap.
Representing the team in Product owner/Product manager sync and ART sync.
Defining high-level solution/feasibility study/impact analysis for epics in forthcoming quarters.
Driving and leading the quarter and yearly epic roadmap planning.
Creating user stories and grooming with the scrum team, defined acceptance criteria.
Identifying and evaluating inefficiencies /gaps and recommended changes to
optimize business practices and product functionality.
Led the solutions definition, specification, and validation with product manager, product owner Architects, and UX, development team.

Product ManagementMarket AnalysisUser Experience (UX)Agile Methodologies

Bank novo

Product Owner

Mar 2018 – Jun 2021 · 3 yrs 3 mos · Gurgaon, India · On-site

Driven iOS and Android applications from scratch to go live by scoping requirements from with
internal stakeholders, and founders, and working with cross-functional development and UX teams.
Wrote product requirements from scratch and drove the go-to-market MVP by constantly improving the product in beta.
Ran multiple A/B tests to ensure features were adaptable to users.
Demonstrated new product features to Customer Services, Sales, external and internal stakeholders, and investors.
Worked on revolutionary business banking products specifically on the payee and payments workflow, lending, transactions monitoring, fixed deposits, and many other features.
Worked with solution and system architects, and product managers to identify and resolve the technical dependencies.

Product ManagementAgile MethodologiesUser StoriesMarket Research

Fis

Business Analyst - Client FIS

Aug 2017 – Feb 2018 · 6 mos · Gurgaon, India

FIS - Client

Altudo

Business Analyst

Jul 2016 – Mar 2018 · 1 yr 8 mos · Gurgaon, India · On-site

Facilitated requirements elicitation sessions and drove negotiation of requirements alignment amongst multiple stakeholders.
Prepared wireframes, and process flow diagrams using Microsoft Visio.
Participated in sprint demo, planning, sprint walkthrough, and sprint retrospective meetings.
Successfully managed and coordinated multiple sprint teams for external clients, ensuring the timely and successful delivery of projects.
Worked as product owner, managing and prioritizing, product backlogs, preparing, user stories
and explaining it to the development team and QA members to yield the best solution.

Business AnalysisWireframingRequirements GatheringAgile Methodologies