Jul 2019 – Jun 2021 · 1 yr 11 mos · Gurgaon, India

• Successfully delivered numerous automations and feasible study for multiple client in Healthcare, Telecom, Banking, Operations, Sales, Financial Services and FMCG domain
• Knowledge of E2E automation life cycle from requirement gathering and analysis phase to UAT and Hypercare using AGILE methodology
• Worked on multiple consulting engagements for process assessment and automation feasibility, developed AS-IS & TO-BE process maps, Strategy and process Roadmap, including Tool Selection, Productivity metrics, Heat Maps and ROI Models on the basis of complexity level and implementation effort
• Assessing market competition by comparing the company's product to competitors' products
• Preparing RFP’s and providing estimates to probable client as a part of client enablement and probable lead identification
• Coordinating internal resources and third parties/vendors for the flawless execution of projects • Ensuring all projects are delivered on-time, within scope and within budget
• Meetings with the SME/Process Owners to understand business opportunity and documenting it in the form of AS-IS process map, have been involved in Requirement Gathering, Process Assessment, Process walkthrough, Solution Designing, Development, Deployment and Go-Live Support
• Participate in operations of the delivery unit, ensuring daily service levels, operational targets and quality targets are achieved also expertise in SDLC activities
• Schedules and facilitate Sprint Planning, Daily Stand-Up, Sprint Demo and Sprint Retrospective meetings. Also, Lead development team using the Agile Scrum framework and identify and mitigate team risks and impediments (Blocking Issues, Critical Defects) on daily basis and monitors the development progress throughout each sprint

Nov 2017 – Jun 2019 · 1 yr 7 mos

• ITIL Certified with 3.5+ years of IT experience:
• Managed the development features and integration of MSDP Auto-Troubleshooting Engine which is being used both as B2C & B2B globally
• Experience in fixing products for multiple markets (clients): Asia (Reliance, Airtel, HT, Etisalat), Europe (Orange, Mobistar, Yoigo, Telkomcel, Etisalat) and Africa (Airtel, Millicom, MTN)
• Knowledge of E2E automation life cycle from build phase to UAT and hypercare
• Knowledge of RPA tools (Blue Prism )and good understanding of RPA documentation including IPA, SDD, PDD
• Knowledge of developing components in Blue Prism and testing them
• Good in writing SQL queries
• Meetings with the SME to understand the project and documenting it in the form of AS-IS process map
• Involved in gathering, planning, analyzing, designing and implementing reports along with Query Tracker from initial phase
• Manage end to end project delivery using AGILE methodology
• Efficient in coordinating with client and on-site/offshore teams for ensuring on time quality deliveries
• Having experience of dealing with both Domestic and International clients

Oct 2015 – Oct 2017 · 2 yrs

• Worked as a part of Service Delivery Application Platform Unit in IT operations. I have been working with multiple clients like Bharti, Orange, MTN-Nigeria etc., identifying, resolving their product related defects and working on new deployments. Also, I was responsible for gathering and documenting client requirements and project objectives, via client meetings and feedback sessions. Performing operational acceptance testing (OAT)for business to go live (BGL)

Jun 2015 – Oct 2015 · 4 mos · New Delhi Area, India

• Worked as BA in start‐up venture, offering educational consultancy to K12 students where my roles and responsibilities were:
• Created product performance report
• Negotiated and closed deals with School's Management
• Delivered presentations and demos to management
• Researched and gathered data about competitors and
• market trend
• Designed and developed product modules

Dec 2014 – Feb 2015 · 2 mos · New Delhi Area, India

• Worked with IATD Pvt Ltd for modifying and developing new features like quiz system, CRM and forum for school students to their website mi-kat (education firm which takes Olympiad) under
• Society for Technical Research and Industrial Development.

Jun 2014 – Nov 2014 · 5 mos

• Selected as Mentee by the WeTech (Women Enhancement Technology) for six months University Mentorship Program by Institute of International Education (IIE), Center for Women’s Leadership Initiatives where i developed leadership and networking skills working with leading professionals/mentors from Goldmann Sachs and Qualcomm.

Jun 2014 – Jul 2014 · 1 mo · New Delhi Area, India

• Designed directory software to gather internal contacts of CDOT.

Oct 2013 – Mar 2017 · 3 yrs 5 mos · New Delhi Area, India

• We, at STRIDE,endeavor to get students and professionals from diverse fields of study in alliance,for premier research and development.
• Stride aims at mentoring minds and shaping them in a way that can make them stand out of the crowd. We mean to open young minds to endless possibilities in the growing world. We initiate the thought process and unleash imaginations. These focused and unlocked minds then lead to the best of innovation that has been seen in history.

Jun 2013 – Sep 2013 · 3 mos · New Delhi Area, India

• I was selected by Letsintern Team for 4 months marketing internship with Star India Pvt. Ltd. for promoting Nokia India Fest 2013 at campus where I managed 500 registrations for the auditions and 1500 organic likes. Also handled event on the Delhi elimination day with the Channel [V] team.

Jun 2013 – Jul 2013 · 1 mo · Lodhi Road,Delhi

• Worked on Cisco packet tracer.