Neetu Sehrawat

Product Manager

Delhi, India11 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Passionate Scrum Master with strong Agile expertise.
Proven track record in client management and project delivery.
Skilled in fostering team collaboration and positive work culture.

Stackforce AI infers this person is a SaaS-focused Agile Project Manager with strong client management skills.

Contact

Skills

Core Skills

Agile Project ManagementScrumCustomer ExperienceProject Management

Other Skills

Account ManagementAgile MethodologiesAgile Scrum ManagementClient RelationsCustomer Relationship Management (CRM)Enterprise Account ManagementGlobal Client ManagementLeadershipManagementMicrosoft OfficeOnline ResearchProduct ManagementProgram Delivery ManagementProgram ManagementProject Coordination

About

Personality Trait 'If you tell me to paint a wall, I’ll do the best job I can. I’m that kind of person.' ->Passionate Scrum Master dedicated to fostering team collaboration and delivering results through Agile methodologies. Committed to servant leadership, continuous learning and creating positive work culture. ->Experienced Client management specialist with a demonstrated history of working in the market research industry. ->A proactive leader and planner with expertise in pre-sales, project/Programme management, knowledge management, team handling, account management, strategic customer relationship management with skills in staffing and management. ->Agile Project Management (Scrum) Skills ||Specialties|| -Servant Leadership, Facilitation, Proficiency in facilitating Scrum ceremonies and ensuring adherence to Scrum framework, Removing impediments, Stakeholder management. -Qualitative & Quantitative Research, B2B and B2C Primary Research, Secondary Research, Data Mining, Online Research, Data Analysis -Strong Project Management Capability -An Executioner with Strong Communications

Experience

Fis

Agile Scrum Master Specialist

Aug 2023 – Present · 2 yrs 7 mos · India

Agile Scrum ManagementAgile Project ManagementScrum masterScrum

Publicis sapient

Senior Associate Agile Program Management

May 2022 – Aug 2023 · 1 yr 3 mos · India

Customer ExperienceScrum masterAgile Project Management

Grey chain technology

Scrum Master

Oct 2020 – May 2022 · 1 yr 7 mos · Gurugram, Haryana, India

Lead multiple projects using Agile Scrum Methodology to deliver products to multiple clients on time and in the right iterations.
Facilitated Scrum ceremonies – Backlog Refinement, Sprint Planning, Daily Standups, Sprints Reviews sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
Worked with clients and squad members to develop and track user stories in JIRA as per Agile best practices.

Project ManagementCustomer ExperienceAgile Scrum ManagementScrum masterAgile MethodologiesScrum+2

Appventurez

Project coordinator

Jan 2020 – Aug 2020 · 7 mos

Harman international

Client Support Specialist/Project Coordinator

Aug 2017 – Nov 2019 · 2 yrs 3 mos · Noida Area, India

Providing support to US/UK clients
Establish and Maintain expert-level knowledge of the intricacies and interoperability of all Fishbowl products/features, underlying platforms, proprietary databases, and operational tools.
Educate internal users on optimal product usage based on their need, and best practices for email and member management.
Act as Single Point of Contact (SPOC) for all product issues impacting client usage. Regularly release client updates on both system wide and client specific issues to internal stakeholders.
Actively identify and research abnormal product behavior identified by clients.
Consolidate and analyze client feedback for product development and enhancements.
Document new protocol, product, and client knowledge for usage by multiple Fishbowl teams.
Manage multiple complex client projects simultaneously while adhering to ticket response times.
Answer client phone calls as needed to provide around the clock support for our clients.
## Handling Fishbowl Inc. Clients through Harman employment (A Samsung Company)

Customer Experience

Fishbowl inc.

Client Specialist

Aug 2017 – Nov 2019 · 2 yrs 3 mos · Noida, Uttar Pradesh, India

Customer Experience

Concentrix technologies india pvt ltd

Software Technical Support

May 2016 – Aug 2017 · 1 yr 3 mos · New Delhi Area, India

Investigated and resolved service issues and/or product problems.
Managing day to day MIS/report and sharing with respective teams
Responded promptly and answered/resolved customer inquiries and complaints.
Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
Provided customers with technical support using maintenance procedures created with company products.

Customer Experience

Richtech information technology pvt ltd

Business Development Specialist

Mar 2013 – Mar 2015 · 2 yrs · Gurugram, Haryana, India

Research of new companies in the required domain to enhance the scope of mutual collaboration between the organizations
Analysis of existing and new clients for business enhancement
Lead Generation for strategic alliance with new channel partners for promotion of Richtech products and services
Generating new leads for the channel partners and working closely for new business development
Working closely with team members and associates to enhance organizational productivity
Dealing with all the top management people
Understanding the client's requirement through regular client interactions, gathering information regarding business processes

Cmc limited

Project Trainee

Jan 2011 – Jun 2011 · 5 mos

Digital Password Security System:
This project was based on embedded system technology. micro controller 8051 was used to provide security to various systems. This is an access control system that allows only authorized persons to access the restricted area. it is basically useful in banks or where security is the prime concern.