Sushmita Bose

Program Manager

Chennai, Tamil Nadu, India9 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years of experience in program and operations leadership.
  • Expert in Lean Six Sigma with proven cost optimization results.
  • Strong command over contingent workforce management and vendor governance.
Stackforce AI infers this person is a Corporate Governance and Human Resources expert with a focus on operational excellence.

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Skills

Core Skills

Program ManagementStrategic PlanningBusiness DevelopmentRecruitingWorkforce PlanningStakeholder Management

Other Skills

After-SalesClient RelationsClient ServicesContingent WorkforceCustomer ServiceDecision-MakingEmployee EngagementEmployee RelationsFieldglassGoogle WorkspaceHelping ClientsHiringInfluence OthersInvoice VerificationMSP specialist

About

๐ŸŒŸ Driving Strategic Program & Operational Excellence I am a highly accomplished, results-driven Program and Operations Leader with over 10 years of experience in spearheading complex strategic initiatives and establishing robust operational governance. I specialize in translating corporate vision into executed, data-driven strategies that deliver measurable portfolio discipline and significant cost optimization within dynamic corporate environments. ๐Ÿš€ Core Impact & Expertise Strategic Program Leadership: I define, manage, and scale multi-million dollar program portfolios, ensuring financial governance and strategic alignment. I routinely optimize strategic workforce planning and elevate vendor performance through rigorous metrics and accountability. Operational Excellence: I drive PAN India operational efficiency for all employees, leveraging my Lean Six Sigma Black Belt (LSSBB) expertise to design and implement process improvements that guarantee regulatory compliance and boost organizational effectiveness. Contingent Workforce Mastery (MSP/VMS): I possess deep functional command over the Managed Service Provider (MSP) model and the entire Contingent Workforce Management (CWM) lifecycle. I have successfully managed complex, multi-site programs using industry-leading Vendor Management Systems (VMS) including Beeline, Fieldglass, and SAP PeopleSoft. Stakeholder & Fiscal Management: I foster collaborative, high-performing environments, managing key client and vendor relationships to consistently exceed execution targets. I control complex budgets and provide strategic, data-rich insights that have historically reduced non-compliant spend by 15% and improved vendor performance scores by 35%. ๐Ÿ› ๏ธ Technical & Methodological Proficiency Certified Scrum Master (CSM) and LSSBB with expert command of data analysis, Microsoft Excel, and systems including Oracle HRMS, Ariba, JIRA, and the full VMS suite. I am continuously expanding my strategic capabilities by pursuing the Project Management Professional (PMP) certification and advanced training in Generative AI. Let's connect to discuss how my expertise can drive impactful, data-backed results for your organization's next strategic program or operational transformation.

Experience

9 yrs
Total Experience
1 yr 9 mos
Average Tenure
5 yrs 1 mo
Current Experience

Verizon

Project/Program Management

Apr 2021 โ€“ Present ยท 5 yrs 1 mo ยท Chennai, Tamil Nadu, India ยท Hybrid

  • Strategic Leadership: Core member of the central Strategy TAG (Transformation, Advisory & Governance) team, responsible for orchestrating the design, implementation, and governance of organization-wide strategic initiatives.
  • Operational Excellence: Drove the operationalization and sustainment of critical processes, ensuring execution focus on portfolio priorities and regulatory compliance.
  • Financial & Budget Management: Collaborated with FP&A stakeholders on budget alignment, discretionary allocation, and headcount/procurement budget finalization.
  • Advanced Vendor Governance: Developed and implemented a robust supplier engagement model, providing strategic insights that contributed to the improvement of the vendor landscape. Expertly managed complex vendor problems and contract extensions.
  • Data Integrity & Reporting: Streamlined data reconciliation ,driving long-term solutions for tool integration and data clean-up.
  • Executive Reporting: Defined and implemented key metrics for executive reporting, enhancing visibility into VZ initiatives.
FieldglassProgram ManagementProject Management Office (PMO)Stakeholder ManagementStrategic PlanningResource Management+6

Optimum solutions (s) pte ltd, singapore

Assistant Manager Business Development

Feb 2020 โ€“ Mar 2021 ยท 1 yr 1 mo ยท Chennai, Tamil Nadu, India ยท On-site

  • Managed key MNC client accounts ( Standard Chartered, Citi Bank, Morgan Stanley, Facebook), fostering strong relationships.
  • Achieved significant growth for the Morgan Stanley client account
  • Supervised a team of recruiters, improving efficiency in closing job roles and ensuring quality candidates met client SLAs.
  • Managed P&L for accounts, resource timesheets, contract extensions, exits, and invoicing.
RecruitingStakeholder ManagementBusiness DevelopmentAfter-Sales

Pontoon solutions

Workforce Specialist APAC- Managed Service Program(MSP) Client-Uber by Pontoon Solutions

Jun 2019 โ€“ Feb 2020 ยท 8 mos ยท Bengaluru, Karnataka, India

  • Core member of the contingent workforce program team (Flexforce), managing temporary workers across 7 APAC countries.
  • Oversaw end-to-end hiring manager requirements, candidate submissions, and offer closures through a Managed Service Program (MSP).
  • Played an active role in the successful implementation and go-live of the Fieldglass VMS tool.
FieldglassStakeholder ManagementWorkforce Planning

Allegis global solutions

Program Coordinator- Managed Service Program(MSP) onsite@Credit Suisse

Aug 2018 โ€“ Jun 2019 ยท 10 mos ยท Pune, Maharashtra, India

  • Core member of the contingent workforce team, managing temporary workers across India.
  • Appointed as the Beeline Champion for APAC, responsible for training the Program team on new system implementations and changes.
  • Resolved data integrity issues, minimizing data mismatches between Beeline VMS and client HR/Finance systems
Stakeholder ManagementWorkforce Planning

Eaton

Associate HR

Oct 2017 โ€“ Aug 2018 ยท 10 mos ยท Pune Area, India

  • Managed end-to-end interview scheduling, onboarding, and Background Verification (BGV) for new joiners.
  • Handled all Provident Fund (PF) processing, corrections, and employee queries

Wns global services

HR Executive

Jan 2017 โ€“ Oct 2017 ยท 9 mos ยท Pune Area, India

  • Provided assistance on HR policies, leave/attendance management, and resolved salary/payroll queries and employee escalations

Fareportal

Intern

Jun 2016 โ€“ Aug 2016 ยท 2 mos ยท Gurgaon, Haryana, India

  • Summer internship - Project on Attrition analysis and retention strategies

Aanprt it solutions

HR Generalist

Aug 2015 โ€“ Dec 2016 ยท 1 yr 4 mos ยท Pune, Maharashtra, India

  • Managed IT and non-IT recruitments, onboarding, attendance, and leave management
Stakeholder Management

Education

Indian Institute of Technology, Patna

6- month Certificate Course In Generative AI Program โ€” Generative AI

Feb 2025 โ€“ Present

Bharati Vidyapeeth

PGDM

Jul 2015 โ€“ Aug 2017

Bharati Vidyapeeth

Master of Business Administration - MBA โ€” Information Technology

Jun 2015 โ€“ Aug 2017

Shri Ram Murti Smarak Women's College of Engineering &Technolgy

Bachelor of Technology (B.Tech.) โ€” Information Technology

Oct 2011 โ€“ Apr 2015

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