Aug 2021 – Apr 2023 · 1 yr 8 mos · Noida, Uttar Pradesh, India · Hybrid

Apr 2011 – Aug 2021 · 10 yrs 4 mos · Delhi, India

• Google Workspace, Chrome Enterprise Deployment Specialist and GCP
• Project Management-:Google Workspace
• ● Creating Google Workspace deployment blueprint
• ● Creating Google Workspace Project Plan
• ● Creating Google Workspace Statement of Work (SOW)
• Training Management-: Google Workspace
• ● Google Workspace Functional Training
• ● Google Workspace Administration Control Panel Trainings
• Support Management-: G Suite
• ● Manage Google Workspace Support team
• ● Handling support escalations
• ● Trusted Tester Testing & apply the new changes
• ● Participating on Bi-weekly CSS meeting with Google Account Manager
• ● Participating on weekly internal meeting for ticket review and escalations
• ● Reporting for service review and vendor performance review
• ● Manage knowledge Base & support portal for service desk, Google support team and end users
• ● Monitoring Google Apps services and new updates
• Technical Configurations-: Google Workspace
• ● Configuring direct, dual and split delivery email flows through G Suite & Postini
• ● Configuring Google Apps directory sync to sync users, groups, profiles etc
• ● Configuring Single Sign On (SSO)
• ● Configuring Google calendar connector
• ● Data Migration from client and server-side tools.
• Roles & Responsibilities in Google Workspace:
• ● Ensure a successful hand-over, including training if required
• ● Plan, manage and execute remote deployments for various entities of TCPL.
• ● Google Workspace Integration with DLP
• ● Google Workspace Email Routing configuration
• ● GCDS and GSPS Configuration and troubleshooting
• ● GSSMO, GSMME or GSMMO setup and troubleshooting
• ● Google Apps Password Sync configuration
• ● DNS solutions or MX configurations
• ● All Mail servers migrations on Google Workspace.
• ● Exchange server 2003/2007 and troubleshooting
• ● Outlook Configuration and troubleshooting
• ● GAM server for bulk action in G Suite
• Roles & Responsibilities in GCP.
• Managing Storages
• IAM managing
• Compute Engine management
• Report monitoring
• Billing Management

Nov 2008 – Mar 2011 · 2 yrs 4 mos · D-178, Okhla Industrial Area

• Responsibilities of all troubleshooting of Active Directory. Installation,
• Configuration and manage of Active Directory, Create Domain Controller
• Additional Domain Controller, Create Organization Unit and Group Policy,
• Create DNS, DHCP Server, Create Users and Users Permissions, Password
• Policies, Create Roaming Profile of Users, Security and Permission of Share
• Folders, Backup and Restore of Active Directory.
• Installation, Configuration and Administration of Windows 2000, 2003 & 2008 Servers.
• Configuration DNS server and troubleshooting
• Configuration DHCP server and troubleshooting.
• Configuration VPN SERVER.
• Backup and Restoration procedures Active directory.
• Configuration of Remote Desktop.
• Installation and Configuration of Local, Network Printers, Scanners etc.
• Maintaining User accounts and Groups.
• Manage User right Permissions of Various Directories and Network Resources.
• Providing Level one Hardware support for the Desktop and Diagnosing the
• Problem and getting the same resolved as per Severity Assigned to it.
• Responsible for Assembling of All types of PC’s Compatible, Software
• Installation and Installation of Windows Operating systems.
• Troubleshooting Servicing and Maintenance of all types of Peripheral Devices..
• Disk Management.
• Managing system resources and Configuration of Print Servers to the Desktop Users and
• resolving printing Problems.
• Anti-Virus security using Symantec and any Virus Problems using Anti-Virus tools.
• Installation of Service packs, Windows Security Patches and Updating Anti-virus patches on all Desktops, Laptops.
• Configuration of Roaming Profile.
• Configure and troubleshooting of Microsoft outlook Express.
• Configure and troubleshooting of Microsoft Office outlook.

Jan 2007 – Jan 2008 · 1 yr · D-193, Okhla Industrial Area · On-site

• Call2Connect India Pvt. Ltd is a grouping company of Hasibat holding company K.S.C(closed) and subsidiaries state of Kuwait , This Company an outsource of Airtel process , Tata Indicom ,Times jobs etc. , Call2connect has been in the area of Providing solutions for Networking, Client Data base & software
• Administering Windows 2003/2008 based Active Directory domain environment.
• Troubleshooting Active Directory replication problems.
• Creating standard process for group policy deployment.
• Active Directory users and groups management.
• Administering remote servers.
• Managing and monitoring DHCP Server, DNS Server, and File Server.
• Managing and troubleshooting of Exchange Server 2003
• Server Hardware and configuration and management.