Aug 2022 – Present · 3 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

• Helping Enterprises join the mission of Automation and efficient service management, we Achieve efficiency by using modern ITSM Products and offerings.
• I develop ITSM products to automate customer processes and derive ITSM Product Adoption at scale.
• Product releases every quarter ensure customer stickiness with the platform and its very critical for longer association of customers.
• Few Key responsibilities highlighted below:
• Translate product strategy into product capabilities and manage them from concept to delivery
• Create compelling market-validated use cases & lead ideation
• Collaborate with researchers and designers on defining and testing innovative ideas.
• Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements.
• Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams.
• Establish feature plans for each release, including acceptance criteria, use cases, etc.
• Collaborate with engineering to develop product features, understand risk dependencies, and help the team address risks and resolve issues.
• Prepare, maintain and evangelise the product roadmap for both short-term and long-term releases
• Effectively work with solution consultants and sales to pitch the latest product features to adopt.
• Establish new features around modern products DevOps, Digital End user experience (DEX) and Generative AI offerings.
• Monitoring product metrics, A/B testing, and user engagement metrics to ensure product adoption.
• Tracking Product usage metrics to make sure customers getting value by usage of the latest release features.
• Helping the team to guide efficient ways of working and prioritise features to ensure quick delivery of features and reduce cycle time.