Sherrin John ✔

Product Manager

Chennai, Tamil Nadu, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in product management for messaging applications.
Proven track record in enhancing user experience.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a Product Manager specializing in SaaS messaging applications with a strong focus on user experience.

Contact

Skills

Core Skills

Product ManagementUser Experience (ux)Business DevelopmentCustomer Relationship ManagementClient Services

Other Skills

Benefits NegotiationCRMClient acquisitionClient retentionConversion rate optimizationCross-functional collaborationCross-functional team leadershipCustomer satisfactionData-driven strategiesDedication to Continuous ImprovementDiscretion and Business EthicsEmployee RelationsEmployee TrustFairnessFairness Opinions

About

Product manager specializing in building world-class messaging apps, currently heading product management for Cliq, SalesIQ, and Arattai mobile apps. Passionate about using technology to create innovative, user-focused products, I focus on delivering seamless, scalable, and intuitive communication experiences. Always seeking challenging opportunities, I apply lateral thinking, technology expertise, and strong communication skills to drive high impact. https://www.zoho.com/cliq/mobile-apps.html https://www.zoho.com/salesiq/mobile-live-chat-app.html https://www.arattai.in/

Experience

Zoho corporation

3 roles

Product Manager - Messenger Apps

Promoted

Jan 2019 – Present · 7 yrs 2 mos

Headed product management for Cliq, SalesIQ, and Arattai mobile apps, delivering innovative messaging solutions.
Led cross-functional teams to enhance user experience and align products with business objectives.
Fostered a culture of technological innovation, driving continuous improvement and mentoring team members.
Optimized product metrics, resulting in increased user engagement and retention through data-driven strategies.

User Experience (UX)Product ManagementData-driven strategiesCross-functional team leadership

Product Lead - Mobilisten

Apr 2018 – Present · 7 yrs 11 mos

Product Management

Jul 2016 – Present · 9 yrs 8 mos

Naukri.com

Manager Corporate Sales

Dec 2015 – Jun 2016 · 6 mos · Chennai Area, India

Operated as the primary point of contact for key accounts, ensuring exceptional customer satisfaction.
Developed trusted advisor relationships with stakeholders, enhancing client retention and loyalty.
Successfully delivered tailored solutions, aligning with customer objectives and driving growth within the territory.
Collaborated with sales teams to identify new opportunities, resulting in a significant increase in account metrics.

Customer satisfactionClient retentionSales collaborationBusiness DevelopmentCustomer Relationship Management

Superior group

Manager Business Development / Client Services

Jul 2014 – Dec 2015 · 1 yr 5 mos · Chennai Area, India

Spearheaded client acquisition initiatives, successfully validating client information to enhance conversion rates.
Collaborated cross-functionally with Sales and Sourcing teams to streamline client handling processes.
Achieved target conversions consistently within set timelines, contributing to overall business growth at Superior Group.

Client acquisitionCross-functional collaborationConversion rate optimizationBusiness DevelopmentClient Services