Apr 2025 – Present · 11 mos · Bengaluru, Karnataka, India · Hybrid

• Currently working on a micro service based architecture to power creation of recurring expenses, payment mandates and manage lifecycle of a beneficiary for a customer.

Oct 2024 – May 2025 · 7 mos · Bengaluru, Karnataka, India · Hybrid

• Currently working on a micro service based architecture to power creation of recurring expenses, payment mandates and manage lifecycle of a beneficiary for a customer.

Mar 2024 – Sep 2024 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• In-House Solution for Reconciliation of SWIFT Transactions
• Project Overview:
• Led the development of an in-house solution for the reconciliation of SWIFT transactions, with the potential to extend to other forms of reconciliation such as NEFT, IMPS, and UPI. This initiative was critical in streamlining financial transaction processes across multiple channels.
• Project Background:
• In February 2024, following a directive from the Reserve Bank of India (RBI), the SWIFT reconciliation project was launched. Our team demonstrated exceptional collaboration and delivered the project ahead of schedule, meeting strict regulatory requirements.
• Key Contributions:
• Took full ownership of the project from its inception.
• Managed end-to-end processes, from requirement gathering to the creation of both high-level (HLD) and low-level design (LLD).
• Conducted comprehensive User Acceptance Testing (UAT) and coordinated necessary reviews, including ARB, IRM, ORM, and AppSec.
• Challenges Overcome:
• While the project wasn’t particularly challenging in terms of technical development, the tight deadlines set by RBI made timely delivery critical. Through careful planning and execution, we successfully met all milestones ahead of time.

Oct 2023 – Feb 2024 · 4 mos · Bengaluru, Karnataka, India · Hybrid

• Mobile Banking App Development
• Project Overview:
• Led the UI and Backend development of a call back solution for Kotak's new Mobile Banking App
• Project Background:
• Previously, users faced the frustrating task of calling an IVR number and navigating through various IVR options to authenticate their requests using their CRN. This cumbersome process often left users waiting in long queues with an average wait time of more than 40 seconds, leading to considerable dissatisfaction and breaching of SLA. This also lead to increase in the size of IVR queues due to high wait time and hence increasing queue costs as well.
• Key Contributions:
• Led the UI development in react native and backend development in java and integration with cisco call studio to develop a widget , which could be in multiple screens to request for a callback based on customer's issue type.
• The widget is now functioning seamlessly in the production environment, allowing users to place a callback request with just 2 clicks and get a callback with an Average Call back of around <1.4 seconds. This improved the customer experience drastically.