Mar 2024 – Present · 2 yrs · Bengaluru, Karnataka, India · On-site

• Product: MyDay – CRM Platform for Agriculture Companies
• A comprehensive CRM solution for agriculture companies to manage field operations like staff tracking, activity monitoring, expense management, and contract farming—from sowing to harvest.
• Key Responsibilities & Contributions:
• Client Onboarding & Setup: Handled full post-sales onboarding—environment setup, configuration, and access provisioning.
• Requirement Gathering: Identified explicit and implicit client needs via direct interaction and translated them into actionable user stories.
• Pre-sales Collaboration: Partnered with pre-sales to evaluate RFPs and shape product scope aligned with business objectives.
• Documentation: Created BRDs, FRDs, user stories, and specifications in collaboration with business analysts.
• Product Planning: Worked with dev and architecture teams to define vision, roadmap, and technical direction.
• Agile Delivery: Facilitated sprint planning and ensured clear communication across cross-functional teams.
• UI/UX Coordination: Aligned design efforts with user expectations and business needs.
• Progress Monitoring: Built reporting dashboards to provide real-time execution visibility to stakeholders.
• Development Oversight: Tracked development timelines, bug resolutions, and delivery milestones.
• Quality Assurance: Drafted test cases; conducted functional, UAT, and on-site testing for successful rollouts.
• DevOps Collaboration: Assisted in CI/CD process integration and ensured stable deployments.
• Database Management: Wrote and validated backup/restore scripts ensuring data safety and recovery.
• Post-Deployment Support: Performed impact analysis and managed incremental enhancements based on client feedback.
• Client Documentation: Maintained user manuals, configuration guides, and training documents.
• Client Relationship Management: Supported issue resolution in close collaboration with support teams.