ROBIN M — Operations Associate

• An IT Infrastructure Leader with over 18+ years of proven experience In End User Services Management, Data Center, IT Service Management, IT Governance, IT Infrastructure, IT Operations, IT Audits & Risk Management, Global Account Management, Service Delivery Management, Stakeholder Management & Customer Success across the Globe in US, Canada, EMEA & APAC Regions. • Onsite Travels to USA , Singapore, Vietnam & Puerto Rico • Experience in variousFinancial organizations, Stock Exchanges- National Stock Exchange Of India (NSE), USA Hedge Fund/Investment Management Firm - Millennium Management LLC, Investment Bank- Nomura, IT Company- Accenture. • Managed over 8000+ Users base . • Handled Team size of 70+ Managers & Engineers. • Built 2 new Offices for NSE in Mumbai & migrated 3000 Users seamlessly. • Built 2 new Offices for Hedge Fund in mumbai and Delhi with Data Center. • Handled Audits - Internal, External, Compliance,SEBI Audits & ISO Audits. • Experienced inCapacity planning, IT Budgeting, IT Procurement, Stores & IT AssetManagement. • Experienced in IT Infrastructure Management, IT Operations, IT Projects, Systems & Virtualization in Trading Environment. • Significant experience in planning, managing and transitioning IT Projects. • Commitment in Architect resilient IT solutions to business challenges. • Experienced in Business Management, Business Strategy, Leadership, People Management, Performance Management, KPI, Retention, Workforce Planning, IT Procurements, IT Asset Management, Risk management, Global IT Recruitment's, Employee Experience, Operations, Budgeting & Forecasting Planning, Vendor Management, Stakeholder Management and MIS for Leadership reviews and Audits. • On time completion & Delivery of comprehensive digitization & Office build projects of companies. Starting from planning, designing, building infrastructures and systems for Offices across globe. • An enterprising leader with the ability to train and motivate teams in optimizing their performance levels.

Stackforce AI infers this person is a Fintech and SaaS expert with a strong focus on IT Infrastructure and Service Management.

Location: Mumbai, Maharashtra, India

Experience: 18 yrs 7 mos

Skills

It Infrastructure Management
It Service Management
Project Management
Global Account Management
Customer Engagement
Data Center Management
Global Operations
Server Administration
Incident Management
Technical Support

Career Highlights

Over 18 years of experience in IT Infrastructure leadership.
Successfully managed over 8000+ users across multiple regions.
Achieved 100% customer satisfaction in technology projects.

Work Experience

NSE India

Senior Manager IT Infrastructure - DC & EUS (2 yrs)

WORKHILLS

Head of Technology (5 yrs 5 mos)

Millennium Management

Role: IT Infra Head India (5 yrs 4 mos)

Nomura

ENGINEER- Enterprise Infrastructure Support (3 yrs)

Accenture

Sr. IT Analyst - Infrastructure Support (2 yrs 9 mos)

Education

Bachelor's degree in Computer Application (BCA) at Periyar University

at Kendriya Vidyalaya

Diploma in Electronic and Communication Engineering at APP College

at Navy Children School

ROBIN M

Operations Associate

Mumbai, Maharashtra, India18 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Over 18 years of experience in IT Infrastructure leadership.
Successfully managed over 8000+ users across multiple regions.
Achieved 100% customer satisfaction in technology projects.

Stackforce AI infers this person is a Fintech and SaaS expert with a strong focus on IT Infrastructure and Service Management.

Contact

Skills

Core Skills

It Infrastructure ManagementIt Service ManagementProject ManagementGlobal Account ManagementCustomer EngagementData Center ManagementGlobal OperationsServer AdministrationIncident ManagementTechnical Support

Other Skills

2nd Line IT SupportAI & MLAPACAccount ManagementActive DirectoryAnalytical SkillsAutomationBenchmarkingBusiness ManagementBusiness StrategyCapacity planningChange ManagementClient RelationsCommunicationConsulting

About

Experience

Nse india

Senior Manager IT Infrastructure - DC & EUS

Mar 2024 – Present · 2 yrs · Mumbai, Maharashtra, India · On-site

Managing entire End User Services for National Stock Exchange of India.
Handling day to day IT operations of NSE Head Office and other office across India.
Managing a team of 70+ Engineers & Managers . Across various Teams - Service
Desk, End User Computing, Voice Telephony, VDI, Video Conference, BigFix, Procurement and Store Team.
IT Service Management, IT Governance, IT Infrastructure Management, IT Operations, IT Audits & Risk Management, Account Management, Service Delivery Management and Stakeholder Management.
Handling various Audits - Internal, External, Compliance, SEBI Audits and ISO Audits.
Handling the Capacity planning, IT Budgeting, IT Procurement, Stores & IT Asset Management.
Built 2 new Offices for NSE in Mumbai & migrated 3000 Users seamlessly.
Tech refresh for Auditorium, Boardroom and Surveillance department.
Handling IT Outsourcing contract, Vendor Management & IT Cost Management.
Working on IT infra Projects for Process improvement & Automation.
Working on ServiceNow integration with BigFix tool for Asset management
reconciliation.
Framing IT Policy & Procedures for improvement.
Risk management plan (includes risk identification, monitoring & response).
Experienced in People Management, Performance Management, KPI, Retention,
Workforce Planning, IT Asset Management, IT Service Management, Employee
Experience, Budgeting & Forecasting Planning, Stakeholder Management and
Audits.
Collaborating with stakeholders and Senior Management across the organization
for achieving Technology Goals.
Commitment in Architect resilient solutions to business challenges.
Able to interface directly with senior management to translate strategic goals into
detailed technical requirements.
Achieved improving the End User Service Level & Customer satisfaction.

IT Service ManagementIT GovernanceIT Infrastructure ManagementIT OperationsIT Audits & Risk ManagementAccount Management+7

Workhills

Head of Technology

Oct 2018 – Mar 2024 · 5 yrs 5 mos · Mumbai, Maharashtra, India

● Responsible for P&L, Global Account Management & Delivery, Customer Engagement & Success.
● Successfully completed comprehensive digitization & build of company. Starting from planning, designing, building infrastructures and systems for Offices across globe.
● Defining IT Road map that covers Applications, Infrastructure, Processes, and Digitization. Bridging the gap between business and technology meeting both current and future needs.
● Providing vision and strategic leadership for developing & implementing initiatives to help the organization maintain a competitive edge.
● Achieved increase in revenue by 70 % by increasing the annual sales.
● On boarded new clients and increased the clients count by 35 % .
● Negotiated contracts with vendors and third-party service providers, resulting in a 25 % cost reduction.
● Setting KPI , driving improved performance of employees by 40 % .
● Established a culture of accountability and ownership that increased employee engagement.
● Implemented Automation and decreased man hours by 50%
● Achieved 100 % Customer Satisfaction Score.
● Operational excellence, fulfilling deliverables as per the defined timelines.
● Build the Design & road map for SaaS based Software's HRMS, HCM & ATS
● Expertise in Managing & Leading technology projects on automation through AI & ML driven ERP & SaaS Cloud Applications.
● Expertise in System Integration with administration, Virtualization, Cloud Computing & Architecture and Networks
● Experience in Employee Experience, Reward Strategies, Staffing, Workforce Planning, People Management, and Retention & MIS for Leadership reviews and Audits.

P&L ManagementGlobal Account ManagementCustomer EngagementDigitizationIT RoadmapStrategic Leadership+4

Millennium management

Role: IT Infra Head India

Apr 2013 – Aug 2018 · 5 yrs 4 mos · Mumbai, Maharashtra, India · On-site

● On time successfully completed comprehensive build of companies multiple offices in India & aboard. Starting from planning, designing, building of IT infrastructures and systems for Offices.
● Successfully set up offshore business operations for Global Investment Management Firm in India.
● Especially, on time completed Office built project for Mumbai , New Delhi offices in India & Supported other office built across globe .
● Collaborating with stakeholders and Senior Management across the organization for achieving Global Technology Goals in US, EMEA & APAC Regions.
● Commitment in Architect resilient solutions to business challenges.
● Able to interface directly with senior management to translate strategic goals into detailed technical requirements.
● Proven track record of delivering reliable solutions via direct hands on implementation as well as through technical leadership.
● Responsible for supporting various Technology Platforms , Stock Trading applications & Systems in Trading Environment.
● Responsible for 99% up time of Data Center's.
● Negotiated contracts with IT vendors and third-party service providers, resulting in a 25 % reduction in IT costs.
● Optimization & Virtualization. ● IT Budgeting, Forecasting, Analysis, Planning and Reporting.
● Vendor Management and purchase management and change management.
● Handling AMC contract .
● Handling bills and invoicing and Audits.
● Managing & Administration of Windows Servers , Printer Server ,VPN Server, Virtualization Server, Blackberry Service , Handled Devices Server, Desktop, Laptops, Trader workstation & Various Network Devices .
● Responsible for Commissioning, Maintenance & Decommissioning of Servers - Windows & Linux.
● Servers worked: Windows Server 2016, Windows Server 2012 & Windows Server 2008
● Managing and Administration Blackberry, Handled Devices -( iPhone & iPad)
● Managing Video Conferencing Units, Telephony systems & EPBX have uptime of 99%.

Office BuildGlobal OperationsStakeholder CollaborationTechnology PlatformsData Center ManagementVendor Management+3

Nomura

ENGINEER- Enterprise Infrastructure Support

Aug 2009 – Aug 2012 · 3 yrs · Mumbai · On-site

● Administration of Servers, Workstations, Desktop, Laptops, Printers & Scanners.
● Active Directory Administration of Users ,Computers, Groups Policy, Printers & Scanner .
● Creations of new user id account . Managing Access Controls & Permission . Deletion of user id accounts.
● Servers worked : Win Server 2003 & Win Server 2000,
● On boarding & Off Boarding .
● Deploying Applications & Regulars Updates.
● Supporting & Troubleshooting various Trading Applications & Workstations .
● Customer Success across the Globe in US, Canada ,EMEA & APAC Regions.
● Administrations of VoIP Phones & EPBX . For both Avaya & Cisco systems.
● Incident coordination, Incident Management & Change Management Using ServiceNow Tool.
● Performing Incident Management, following ITIL procedure and methodology.
● Doing Incident management and resolving Priority (P1, P2, P3 and P4) Severity tickets within the SLA.
● Configuring IP, DNS & DHCP configuration settings .
● Joining computers to domain.
● Troubleshooting DNS, DHCP & Firewall/Antivirus issues.
● Team Handling , Auditing & Given Feedback to Engineers.
● Providing IT training to New joinee
● Creating learning Documents & process Improvement Documents.
● Mapping Shared Drives & Printers
● Troubleshooting & Configuring various issues related to Microsoft Outlook 2010 & 2007
Configuring outlook profile, Mapping shared mail box, & Creating PST.
● Troubleshooting various issues on Microsoft Excel, Microsoft Word, Microsoft Powerpoint 2007 & 2010.
● RSA Token administration
● Troubleshooting Remote Access Issue & VPN issue.
● Troubleshooting Citrix related issue.
● Resolving Issues Related Internet Explore, Browsers & Applications
IE: no browse, slow browses issue.
● performing Backup, Storage & System Restore.

Server AdministrationActive DirectoryIncident ManagementChange ManagementVoIP AdministrationCustomer Support

Accenture

Sr. IT Analyst - Infrastructure Support

Nov 2006 – Aug 2009 · 2 yrs 9 mos · Bangalore · On-site

● Providing Technical support to enterprise Users.
● Administration of Servers, Workstations, Desktop, Laptops, Printers & Scanners.
● Active Directory Administration of Users ,Computers, Groups Policy, Printers & Scanner .
● Creations of new user id account . Managing Identity access Controls & Permission . Deletion of user id accounts.
● Servers worked : Win Server 2003 & Win Server 2000,
● On boarding & Off Boarding .
● Deploying Applications & Regulars Updates.
● Supporting & Troubleshooting various Trading Applications & Workstations .
● Customer Success across the Globe in US, Canada ,EMEA & APAC Regions.
● Administrations of VoIP Phones & EPBX . For both Avaya & Cisco systems.
● Incident coordination, Incident Management & Change Management Using BMC Remedy Tool.
● Performing Incident Management, following ITIL procedure and methodology.
● Doing Incident management and resolving Priority (P1,P2 ,P3 and P4) Severity tickets within the SLA.
● Configuring IP, DNS & DHCP configuration setting .
● Joining computers to domain.
● Troubleshooting DNS, DHCP & Firewall/Antivirus issues.
● Team Handling , Auditing & Given Feedback to Engineers.
● Providing IT training to New joinee
● Creating learning Documents & process Improvement Documents.
● Mapping Shared Drives & Printers
● Troubleshooting & Configuring various issues related to Microsoft Outlook 2010 & 2007
Configuring outlook profile, Mapping shared mail box, & Creating PST.
● Troubleshooting various issues on Microsoft Excel, Microsoft Word, Microsoft Powerpoint 2007 & 2010.
● RSA Token administration
● Troubleshooting Remote Access Issue & VPN issue.
● Troubleshooting Citrix related issue.
● Resolving Issues Related Internet Explore, Browsers & Applications
IE: no browse, slow browses issue.
● Performing Backup, Storage & System Restore.
● Expertise is troubleshooting Dial - up , Router connectivity issues.
Linksys , D-link , Netgear , Belkin & 2 wire .
● AS400: commands for clearing print queue.