Oct 2022 – Feb 2025 · 2 yrs 4 mos · Canada

• Led independent travel assignments across North America, delivering technical
• support and services on-site, enhancing client satisfaction and building lasting relationships.
• Executed over 20+ travel-based assignments across Canada and the U.S., handling diverse
• technical challenges with a customer-first approach.
• Managed service desk tickets, troubleshooting issues remotely and on-site
• Streamlined communication between field sites and headquarters, organizing scheduling,
• updating activity calendars, and maintaining seamless operational support.
• Installed and configured equipment, including cabling, patching, and battery replacements.

Aug 2020 – Dec 2022 · 2 yrs 4 mos

• Provided the highest level of troubleshooting available for Apple products and services.
• Assisted Junior advisors on troubleshooting steps and guided them in the right direction.
• Worked with customers to resolve issues related to accounts, security, hardware and software across all Apple products.
• Solved problems that are generally unstructured and require extensive use of conceptual thinking skills.
• Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer.
• Helped track and monitor emerging issues with new Apple software and hardware by providing issue descriptions, troubleshooting steps and issue resolutions to Apple Engineers

Nov 2018 – May 2019 · 6 mos · Vaughan, Ontario, Canada

• Configured and tested new and refurbished servers, desktops, monitors, scanners, tablets, debit machines etc..
• Troubleshot issues and performed component level repairs on servers
• Was responsible for Daily tracking and reporting of orders processed
• Scanned/entered serial numbers, asset tags and other product details into systems
• Did general data entry and administrative duties Escalated any issues to senior tiers
• Worked with ticketing tool (D2) to set up and process requests.

May 2016 – Jan 2017 · 8 mos · Canada

• Activated Assisted in the wiring, repairing and modifying the PLC training units.
• Troubleshot errors (both program and mechanical) related to lab instruments and tools.
• Created PLC training benches from schematic diagrams.
• Maintained inventory, and ordered supplies and materials needed by their lab.
• Dealt with Siemens and ABB robots.

Apr 2015 – Dec 2016 · 1 yr 8 mos · India

• Communicated electronically (phone, chats, emails) and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consulted user guides, technical manuals to research and implement solutions.
• Diagnosed, repaired, and upgraded PC software and hardware, including input devices and output devices.
• Reproduced technical problems encountered by users and provided advice and training to users in response to identified difficulties.
• Provided business systems, network and Internet support to users in response to identified difficulties and participate in the redesign of applications and other software.