Sep 2025 – Present · 6 mos · Mohali district, India · On-site

Sep 2024 – Dec 2024 · 3 mos · Mohali district, India · On-site

Apr 2022 – Apr 2024 · 2 yrs · Pune, Maharashtra, India · On-site

• Leveraged Azure Devops for project management, crafted detailed BRDs, user stories, managed and tested UAT across releases and created reports
• using Salesforce CRM to ensure quality and performance
• Conceptualized and led development of PCMS (Payout Calculation
• Management System), automated payout processing for 5000+ partners using
• SQL transformations in Finacle, and reduced monthly turnaround time from
• 15 days to 3 days ensuring 99% accuracy rate
• Directed the strategic effort to elevate the on-boarding experience for both
• Individual and Non-Individual (HUF, Sole Proprietorship, Company) entities
• with PAN, GSTIN, KYC (via DigiLocker), and e-sign integrations; which led to
• 70% faster on-boarding and 2x partner adoption
• Collaborated with cross-functional stakeholders and implemented strategies
• for partner engagement & retention - Revamped the FD Partner Portal,
• enabling partners to book FDs, view reports, download invoices, and manage
• customer journeys that resulted in ramp up of website visitors from 10% to
• 80% and increase in average time on page
• Improved Customer Relationship through the launch of ACMS (Automated
• Creative Management System) portal for creative and marketing asset
• management, enabling 1500+ partners to bulk-send personalized banners,
• birthday wishes, and product updates with QR/UTM tracking. The website
• launched separately was later integrated into a unified portal for Partners
• enhancing the user experience
• Created a Customer/Service Portal to enhance post-FD booking experience,
• enabling self-service for renewals, premature withdrawals, and document
• tracking; tailored journeys for Adults, Seniors, Minors, and Institutions

Jan 2021 – Apr 2022 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

• Automated backup and monitoring workflows, eliminating 100% of manual
• intervention and saving 20+ hours/week in repetitive tasks
• Collaborated with cross-functional teams to implement 150+ change
• requests, ensuring 100% audit readiness through well-documented SOPs
• Monitored infrastructure KPIs, performed root cause analysis on recurring
• issues, and reduced system downtime by 25%, improving SLAs and end-user
• reliability