Sambit Halder

Product Manager

Kolkata, West Bengal, India7 yrs 6 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Led successful product strategy for B2C marketplace.
  • Implemented AI solutions to enhance customer engagement.
  • Achieved significant revenue growth through innovative product features.
Stackforce AI infers this person is a Product Manager with expertise in E-commerce and EdTech sectors.

Contact

Skills

Core Skills

Product ManagementProduct Strategy

Other Skills

Agile MethodologiesArtificial Intelligence (AI)BootstrapBusiness PlanningBusiness Process DesignBusiness StrategyCascading Style Sheets (CSS)Chatbot DevelopmentClient ServicesCore JavaCustomer ExperienceData StructuresDatabase Management SystemJavaScriptMachine Learning

About

Senior Product Manager with 4 years 5 months of professional experience in building 0-1 Web and Mobile products across B2B, B2C segments. Exhibited exceptional skills in Product Life Cycle Management, Product Planning, Product Strategy, Agile Project Management, Go-To Market Strategy, Business Analysis, Client and Stakeholder Management and software development. Demonstrated expertise in enhancing User Experiences, optimizing Customer Journeys, building New Products, automating support workflows via AI/ML, skilled in leading cross-functional teams and overseeing end-to-end Product Development. Strong focus on customer-centric design resulting in increased customer retention and engagement, proficient in Market Research and UI/UX design. Exhibited Value Creation, Digital Operations, Tech-Strategy, Analytical, Problem-solving, Effective Communication, Negotiation skills and delivered New Product and Product features, Digital Transformation in alignment with organizational goals. Always open to opportunities and look for challenges, Passionate, Learner, Go-getter , Multitasker, Leader, Curious and Listener.

Experience

Shyam steel apna ghar

Senior Product Manager - Apna Ghar

Mar 2023Present · 3 yrs · Kolkata, West Bengal, India · On-site

  • Building B2C E-com Marketplace App 'Apna Ghar' - One-stop Home Building Solutions
  • Product Strategy Planning - created product strategy of B2C E-commerce home building solutions startup called ‘Apna Ghar’ (from Shyam Steel Group), developed a comprehensive product roadmap
  • Market Analysis – conducted market research with 100+ customers, distributors, dealers and salespersons, analysed customer behaviour and needs, and gathered insights to inform product decisions and prioritize development efforts
  • Product Lifecycle Management – Managed the entire product lifecycle of Apna Ghar mobile app, from ideation, design and development to launch, evaluation and iteration.
  • Feature Development - Ideated, designed and developed WhatsApp Bidding model & introduced 250 SKUs of home construction materials in Apna Ghar App in 15 cities across 3 states, generating 5 Cr monthly revenue for GMV retail portfolio, resulting 17% increase in per order value, created user stories, FRDs and PRDs, go-to-market strategy
  • User Experience (UI/UX) Improvement - Revamped entire Apna Ghar Mobile App with more consumer centric, user- friendly UI/UX design, simplified customer journey, redesigned 87 UI/UX pages with the help of Figma tool
  • Payment Gateway Integration - Facilitated end to end integration of payment gateway in App with 3rd party vendor, resulted 37% increase in M-o-M revenue
  • Consumer Loyalty Schemes - Designed Cashback & Amazon Voucher Schemes for consumers for TMT materials purchase through Apna Ghar App, evaluated 9 vendors in terms of business & commercial requirement, schemes resulted 26% growth in monthly order value via App, new customer count increased by 17%
  • Stakeholder Management – Developed and maintained relationships and communications with key stakeholders, including leadership, engineering, design, marketing, sales, operations, finance and legal teams
  • Performance Metrics - Defined and monitored key performance indicators (KPIs) to measure product success
Product StrategyProduct IdeationWireframingProduct DevelopmentProduct LaunchUser Stories+12

Byju's

Manager - Product Strategy & Planning

May 2022Mar 2023 · 10 mos · Bengaluru, Karnataka, India

  • Headed a project with 10 Senior Managers, 18 Managers from 4 cross functional teams team to execute product level changes such as implementing 1-0-1 doubt booking option, doubt clarifying video section, updated content with name as per school curriculum, instant help option for tech issues in live classes, live tracker of logistics along with notification & SMS resulting 35% decrease in incoming doubt calls on product and courses, 16% reduction in subscription cancellations
  • Devised 4 product level engagement KPIs and 5 BRDs, verified and proposed changes for 20 user-stories, improved customer engagement by 25%, owned data tracking, project dashboard and reported weekly project progress to Business Head, 4 AVPs
  • Managed Learnstation device development and launch project in 2 cities impacting 300 users with 70% satisfaction feedback, later coordinated full scale launch across 12+ cities in India in collaboration with Product & Sales team to generate revenue opportunity of $5 million, facilitated training for 100+ mentors across 4 business segments for this project
  • Orchestrated 20% reduction in refund, 18% increase in renewals by leveraging customer data and offering lighter version of product mix with limited feature from 5 existing products to 1 lakh customer as Trial for 1 month duration pilot project
  • Provided free upgrade trial of online to hybrid product among 50k customers and generated 37% increase in monthly revenue from upgrade
  • Implemented instant doubt solving on chat using AI capabilities to automate conversational flows and responses in collaboration with product and tech teams for 1.5 lakhs customers through SKU level changes, decreased daily inbound call count by 29%, increased ticket queries resolved rate to 87% over 4 lakhs ticket a month
Product StrategyStakeholder ManagementCustomer ExperienceProduct ManagementBusiness StrategyProblem Solving+4

Pwc india

Consultant

Jan 2021Apr 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India

  • Worked for a global retail client and focused on cost reduction & process improvements, assessed 2 specific projects and 3 high impact processes with overall program plan and roadmap
  • Identified 2 software and process specific tools for automation of demand planning and user identity access management
  • Spearheaded a Security Operations project for a Govt. Client, devising Risk management procedures, preventive measures & strategies resulting in significant reduction in daily issue count
  • Worked as only SPOC for entire project, responsible for end-to-end project management including client requirement identification, problem discovery and solution delivery, provided value-added offsite and on-site consulting services to the client for Risk Operations capabilities, data privacy strategy, governance & risk mitigation
  • Part of a 43-member Global team from 5 countries to perform process improvement for an International Banking Client for its global systems and tools
  • Identified process gaps and vulnerabilities, liaised with respective process owner, implementation owner and client teams, designed pre-emptive action plan, coordinating internal resources and partnering with cross-functional stakeholders for flawless execution of action plan
Problem SolvingClient Services

Navkiran

Program Head, Campus Mavens (Campus Ambassador Program) & Mentor

Jul 2020Dec 2020 · 5 mos

  • Ideated, designed and successfully implemented Campus Mavens, the Campus Ambassador Program for Navkiran
  • Managed end-to-end recruitment and onboarding of campus ambassadors from more than 30+ B-schools across India
  • Responsible for managing more than 40+ Campus Ambassadors directly with daily engagement, activity reporting, performance evaluation, problem resolution, feedback and idea review
  • Strategized and implemented exciting reward system & gamification to drive competition among mavens
  • Enhanced campus engagements through campus mavens and various online webinars, events and competitions
  • Created a positive branding and exponential reach for Navkiran across B-school students through this program
  • Conducted HR activities for the program including recruitment of interns to manage admin work

Casereads

Guest Writer

Jul 2020Nov 2020 · 4 mos

  • • Selected as one of the 100 guest authors (profile based selection) out of entire B-school community to create insightful & informative contents, publish article for value addition towards MBA aspirants & B-school students across the country

Udaan - iim indore marathon

Senior Member, Operations Team

Jul 2019Feb 2020 · 7 mos · Indore Area, India

  •  Coordinated with the district and institute administrations for the required permissions to conduct the event

Backspace consulting llp

Summer Intern

Apr 2019May 2019 · 1 mo · Kolkata Area, India

  • Performed cost-benefit analysis, valuation of business expansion, forecasted future demand based on extensive market research
  • Gathered extensive competitive data and studied competitors' positioning to identify business shortcomings & suggested solutions
  • Played a key role in business development, branding, planning and came up with promotional ideas, advertisements and campaigns
  • Devised marketing strategy and sales plan to improve revenues, market share and profitability across different product portfolios

Pragati - iim indore social sensitivity cell

Senior Member

Aug 2018Feb 2020 · 1 yr 6 mos · Indore Area, India

Tata consultancy services

Assistant Systems Engineer - Trainee

Oct 2016May 2017 · 7 mos · Kolkata Area, India

  • Developed disability claim application module of insurance project, simplified claim procedure by reducing no. of steps by 50%
  • Devised and incorporated testing strategies, resolved and reduced the regression testing issues by 76.7%
  • Fixed testing and production defects of different modules and produced 30% greater performance efficiency
  • Linked and validated Disability details records, improved data filtering with an improved accuracy of 26.2%
  • Selected as the Scrum Master of my ILP project team by my ILP Manager & Lead based on my performance

Education

Indian Institute of Management, Indore

Master of Business Administration - MBA

Jan 2018Jan 2020

Institute of Engineering & Management, Kolkata

Bachelor of Technology (B.Tech.) — Computer Science and Engineering

Jan 2012Jan 2016

Barasat Peary Charan Sarkar Govt. High School

Higher Secondary — Science

Jan 2010Jan 2012

Rahara Ramakrishna Mission Boys' Home High School

Secondary — Arts and Science subjects

Jan 2000Jan 2010

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