Jul 2016 – Aug 2017 · 1 yr 1 mo · Gurgaon, India

• Leading Cross functional teams
• o Leading team of 6 and spearheading cross-functional collaboration with revenue and business.
• o Collaborated with 1000+ hotels to form an umbrella of value+ (against other budget chains such as OYO, Treebo, Ginger etc.)
• o Created structure for hotel management at Pilgrimage hubs.
• New initiatives - Analytics and business development
• o Spearheaded 268% YOY growth for value+ brand vis-à-vis 116% for non-value+ .
• o Drove customer stickiness by 4% via promoting increase in length of stay by 6%.
• o Steered 15% of MakeMyTrip room nights via 3.8% of hotels, via hotel score optimization.
• o Streamlined 1500+ quality checks, standardizing operations and audit methods.
• o Enhanced NPS (Net promoter score) by 7% per month (feat achieved within 2 months of on boarding), via infographics and analytics consultation.
• Strategy building - Budget hotel development
• o Founded niche in hotel communications via cloud-telephony platform.
• o Steered 100% hotel integration and connect per quarter for 15K+ budget hotels.
• o Drove 5%+ increase in business via process white listing and CRM integration.
• Change management and organizational redevelopment
• o Actively involved in merger between MakeMytrip and Goibibo - spearheading developments in budget segment.

Jun 2014 – Jul 2016 · 2 yrs 1 mo · New Delhi Area, India

• New Ecommerce initiatives - Operations (Youngest employee at this role)
• o Executed launch of 5000+ pickup points, economizing fixed manpower cost into variable.
• o Founded advanced analytics team of 10+ for Amazon, for 7 processes across 4 divisions.
• o Steered budgeting exercise, reducing error in sales prediction from 37% to 8%.
• Strategy for new marketplaces - India and Mexico
• o Assisted India expansion from 98 cities in ‘14 to 203 cities in ‘15.
• o Formulated India FC Location strategy to improve same day delivery performance by 8%.
• o Reviewed blueprint for Mexico lane level operations and helped document the same.
• Change management and organizational redevelopment
• o Restructured BI for CXO dashboards and reduce analyses turnaround by 40%.
• o Re-engineered biannual operational planning for Amazon, aligning for reduction in OPEX.
• Led Cross functional teams
• o Assisted launch of first ever rickshaw delivery, reducing infrastructure cost.
• o Collaborated manpower-volume optimization, improving labor efficiency by 93%.

Sep 2013 – Feb 2014 · 5 mos · Mumbai Area, India

• Increasing sales via trade promotional management
• o Reduction of human intervention in the systems
• o Forecasting sale trends and pricing
• o Working with the leadership to develop a strategy for newly set up business.

May 2013 – Apr 2014 · 11 mos · Hyderabad Area, India

• Business development initiatives to fast-track evolution of new marketing collateral.
• o Presented pricing transformation to help grow customer acquisition response rate by 70%
• o Co-founded the promotion effectiveness analytics practice to target 30M of online users.
• o Implemented data-driven go-to-market and up-sell strategy to capture $5M demand for Zensar.
• o Founded national relationship program with ex-customers to reduce abandonment rate by 15%+

Sep 2010 – Feb 2013 · 2 yrs 5 mos · Gurgaon, India

• (Formerly Aricent Group)
• Project management initiatives across divisions to curtail expenditure and increase efficiency
• o Devised data-driven approach to lessen product lifecycle time by 300 man-days
• o Co-founded operations advisory committee for process bottlenecks and piloted CXO toolkit
• Global strategic HRM (Human resource management)
• o Led transformational strategy for low cost leadership and reduced overhead cost by $0.3M
• o Spearheaded change management with global investors – KKR, impacting pyramid by 0.25M
• Leading teams to streamline business operations and improve customer experience
• o Led team of 9 across geographies (India & US) for analytics implementation, saving 17% in cost
• o Navigated a team of 6 to reduce system downtime by 25% and improve cx score by 50%

Jun 2009 – Jul 2009 · 1 mo · New Delhi Area, India

• Analytics, IT and design for National informatics Centre
• o Streamlined process flow to drive savings of $10K+ in turnaround of 50 days.
• o Redesigned user interface for National Human development report, ’09 to reduce click to action time by 21%.