Premjit Pattnaik

Program Manager

Hyderabad, Telangana, India21 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in large language model integration for automation.
Proven track record in managing complex AI projects.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a SaaS expert with a focus on AI-driven product management and transformation.

Contact

premjitpattnaik007@gmail.com LinkedIn

Skills

Core Skills

Large Language Models (llm)Program ManagementBusiness StrategyStakeholder EngagementRisk ManagementProject ManagementTeam ManagementTest Management

Other Skills

AI-driven product innovationAccount ManagementAgile MethodologiesAnalyticsAudience AnalysisBudgeting and OperationsBusiness AnalysisBusiness Case CreationBusiness DevelopmentBusiness IntelligenceChange ManagementClient CoordinationConsultingCultural DiversityDB2

About

As a Senior Program Manager at ServiceNow, I bring over four years of expertise in large language model (LLM) development, strategic planning, and AI-driven product innovation. My focus lies in leveraging advanced AI capabilities to enhance ServiceNow platforms, driving automation and improving decision-making processes. Collaborating with cross-functional teams, I have contributed to the successful integration of cutting-edge technologies, enabling transformative outcomes for businesses. With a strong foundation in business strategy and operations, alongside experience in managing complex AI projects, I am committed to delivering impactful solutions that align with organizational goals. My work reflects a passion for advancing AI applications, fostering collaboration, and creating tangible value for stakeholders.

Experience

Servicenow

Senior Program Manager, Gen AI and Agentic AI Product Development

May 2021 – Present · 4 yrs 10 mos · Hyderabad, Telangana, India · On-site

Expertise in LLM Development: Deep understanding of the architecture, training, fine-tuning, and deployment of large language models, including experience with integrating LLMs into ServiceNow platforms for enhanced automation and decision-making.
Strategic Planning with ServiceNow Integration: Proven ability to develop and execute strategic plans for AI projects, specifically within the ServiceNow ecosystem, including leveraging ServiceNow’s AI and machine learning capabilities to drive business outcomes and improve service management processes.
Project Management for ServiceNow Implementations: Extensive experience in managing complex AI projects that involve ServiceNow, from defining project scopes related to ServiceNow modules (e.g., ITSM, ITOM, HR Service Delivery), to ensuring successful implementation and integration of LLMs with ServiceNow workflows.
Cross-Functional Leadership in ServiceNow Environments: Skilled in leading and coordinating cross-functional teams including data scientists, engineers, developers, and product managers, to ensure seamless integration of LLMs into ServiceNow applications.
Stakeholder Communication in ServiceNow Projects: Effective communication skills for engaging with stakeholders at all levels, including executives, clients, and ServiceNow users, to convey project progress, results, and strategic insights related to the integration of LLMs into ServiceNow workflows.
Innovation and Research in ServiceNow Context: Track record of staying updated with the latest advancements in AI research and ServiceNow capabilities, and integrating cutting-edge techniques and methodologies into ServiceNow projects to drive innovation.
Regulatory and Ethical Awareness in ServiceNow Deployments: Knowledge of regulatory requirements and ethical considerations related to AI and LLMs within ServiceNow, including data governance, fairness, and bias mitigation, ensuring compliance with industry standards and ServiceNow best practices.

Large Language Models (LLM)Generative AIStrategic PlanningProgram ManagementProject ManagementStakeholder Communication+1

Hsbc

AVP, Global Transformation Centre, Strategy & Transformation Consultant

May 2019 – Apr 2021 · 1 yr 11 mos · Hyderabad, Telangana, India

Responsibilities Include:
Audience Analysis
Creating Business case
Creating Benefits Realization Plan
Defining Business and Operating Model
Defining Business Strategy Canvas
Change and Implementation Approach
Crearing Customer Journey Mapping
Create Governance Plan (RACI Model)
Investment - Governance Decision Tree
Identifying Investment Feasibility
Solution Options Canvas
Stakeholder Analysis
Stakeholder Engagement and Communication Plan
Target Operating Model (PESTLE Analysis, SWOT Analysis)
Value Stream Mapping

Audience AnalysisBusiness Case CreationStakeholder EngagementChange ManagementValue Stream MappingBusiness Strategy

Indian institute of management, indore

Master in Business Administration

Apr 2018 – Apr 2019 · 1 yr · Indore Area, India

Member of Corporate Interaction Committee. Arranged Several Guest Lectures and Organizing Leadership Conclaves. Finance and Analytics enthusiast. Organized Prabodhan, the annual business conclave at IIM Indore.

Aetna

Program Manager

Jul 2012 – Mar 2018 · 5 yrs 8 mos · Hartford, Connecticut Area

Managed the 10 MUSD, ICD10 Program which involved close to 100 talents spanning across 3 years. Managed and was involved in the below activities:
Assessment of the current application landscape and determining the impacted applications.
Defining the different threads of testing to cater to the business need.
Discussion with the senior leadership on a daily basis and provide the forecast and status.
Risk management
Managing the estimation and finance from a program standpoint.
Worked with PBM (Pharmacy Benefit Manager) CVS/Caremark for claims programs

Risk ManagementProgram ManagementStakeholder Communication

Infosys

2 roles

Program Project Manager

Promoted

Jun 2010 – Jun 2012 · 2 yrs

Managed the claims domain in Aetna which was the largest domain in the account. With over 150 member team spanning across onsite and offshore this project was the single biggest contributor with appox. 25% of the overall revenue of the account.
Some of the significant tasks were:
End to End Payer domain knowledge helping in project execution.
Test Consulting
Team/Resource Management
Quality Assurance
Delivery Excellence
Creating Test Strategies
Roadmap Driven Transformation
Metrics driven Framework
Budgeting and Operations
Involvement in Pre-sales activities and response to proposals
Defining Pricing Models
Managed Services delivery

Team ManagementQuality AssuranceBudgeting and OperationsProject Management

Technology Lead

Apr 2004 – Jun 2010 · 6 yrs 2 mos

Managed the development and testing space in Claims domain in Aetna. In addition to project delivery was also involved in:
Working in RFP for Aetna and other accounts
Test Consulting
Team/Resource Management
Estimation and Staffing
Test Design
Creating Test Strategies
Roadmap Driven Transformation
Metrics driven Framework
Budgeting and Operations