Nov 2018 – Jul 2022 · 3 yrs 8 mos · Noida, Uttar Pradesh, India

Nov 2018 – Jul 2022 · 3 yrs 8 mos · Noida, Uttar Pradesh, India

Jul 2016 – Sep 2017 · 1 yr 2 mos · Jaipur Area, India

• Managing internal & external communication
• Managing all HR related issues, staff training, norms, attendance, etc
• Staff grievances & addressal
• All external liaisons including banks, commercial tax deptts, CA, custom clearing agencies, vendors, etc
• Export documentation &BRCs
• Standard operating procedures, systems formation and monitoring.
• Managing all commercial tax norms such as procurement, sending & manage records of Form 49/60, Vat-15. C-forms, etc.
• Managing all commercial tax return commercial tax returns and their receipts such as Sales Tax, TDS deposit & TDS returns, etc.
• Managing account & payments and information to vendors of payments.
• Artisans grievances and relationship building.
• New vendors questionnaire / forms / policies.
• Looking after vendors visit / evaluation / general development.
• Addressing sustainability issues.
• Artisans write ups
• Other networks organization requisites such as WFTO, EPCH, etc, audits & compliance factors.
• Application forms & compliance records etc.
• Organization branding & general image.
• Managing office administration.
• Maintaining Files & documents.
• Maintenance & upkeep of office equipments.
• Preparing purchase orders, forecasts and other placements.
• Recording material receipts, stocks & pending order status.
• Arrange air & sea shipment lists from marketing.
• follow-ups for air & sea material requisites & ensure timely dispatches.
• Stock matching - incoming vs outgoing-match with stock status.
• final invoice & error proofing.
• Control on go-down deliveries.
• Intranet sheet creation & updation of same.
• Managing local purchases, raw materials, stationary & order placements.
• Liaison with printers - tags, artworks, stickers, calendars, stationary, etc.
• Incoming material status to vendors, including lot wise rejections.
• Logistics arrangements, follow ups for builtys, couriers, transport etc.
• Couriers & postages.

Jan 2016 – Jun 2016 · 5 mos · Jaipur

• Handling important e-mails.
• Assisting Director in day to day work.
• Taking care of Exports enquires.
• Making Arrangements for official events & parties.
• Looking after the new openings in the company.
• Letter Drafting, Emailing and making appointments.
• Taking care of the Company's NGO work.

Mar 2013 – Jan 2016 · 2 yrs 10 mos · Jaipur

•  Handling day to day operations
•  Maintaining Attendance Record.
•  Attending walk-in clients.
•  Maintaining and preparing MIS for the details of clients from telephonic conversation and
• through different registered web portals.
•  Scheduling interviews for the current openings.
•  Screening candidates from different job portals.
•  Coordinating with companies registered for own website maintenance by giving them new
• information to be updated on regular basis.
•  Responding to the client queries on phone & through email.
•  Active participation in the advertisement campaign for the upcoming & existing building
• projects, preparation of advertisement email with detailed description of the projects.

Aug 2011 – Oct 2012 · 1 yr 2 mos

•  Managing CRM activities for the Group housing, Villas & commercial project.
•  Responsible for collection of Installments from flat buyers (Customers) as per payment schedule.
•  Coordinate & interact with Bankers & Finance Executives on behalf of Customers to ensure timely release of the Installments.
•  Co-ordinate with various departments over e-mail/phone to resolve customer queries/grievances.
•  Preparing the Agreements and Receipts for the respective customers in cordination with Accounts.
•  After getting the Final Agreement Value, Parking Information & booking application form from Front Sales Person, preparing all post sales document.
•  Handling customer query related to projects – Possession, Demand, Receipt, Buyer Agreement.
•  Collection: Sending demands, reminders & final notices and ensuring timely payments. Following it up with the customers or brokers, on case-to-case basis. Preparing various MIS reports as and when required.
•  Nomination: Explaining the procedures to the customers; checking their documentation; getting the necessary approvals; endorsing the original documents and other activities associated with it..
•  Updating and maintaining MIS reports with regard to CRM functions as per specified timelines.
•  Execution of Transfer Process and handling the Cancellation Cases.