Shailendra Kumar

Co-Founder

Noida, Uttar Pradesh, India6 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Expert in transforming client challenges into functional software.
Proficient in managing e-commerce projects with client collaboration.
Strong background in business analysis and growth marketing.

Stackforce AI infers this person is a Business Analyst specializing in E-Commerce solutions and growth marketing.

Contact

Skills

Core Skills

Business AnalysisProject Management

Other Skills

Agile Project ManagementArtificial Intelligence for BusinessBusiness PlanningBusiness StrategyClient RelationsDigital CommunicationERP SystemsEngineeringGrowth MarketingInbound MarketingJiraMagentoProduct Content CloudProductivity ImprovementRecruiting

About

At RCV Technologies, our team leverages my expertise in business analysis and growth marketing to deliver innovative e-commerce solutions. With a solid educational foundation from AKTU, I excel in transforming client challenges into functional software through effective project management and data optimization. Our success is driven by a collaborative approach, integrating client feedback into our product enhancements. This synergy between analysis, client relations, and technical execution has been instrumental in crafting tailored experiences that propel business growth in the competitive e-commerce landscape.

Experience

Webkul

Business Analyst ( E-Commerce)

Sep 2022 – Oct 2024 · 2 yrs 1 mo · Noida, Uttar Pradesh, India · On-site

Responsible for requirement gathering and preparing BRD, FRD, wireframe and use case diagram
Using various techniques for business analysis like- Brainstorming, Interviews, Observations, and Business cases.
Handling clients across multiple channels and time zones- helpdesk tickets, e-mail, phone, Skype.
Assist clients by resolving their inquiries and addressing their specific customization needs pertaining to Webkul extensions or modules.
Effective project management using ERP system. Regular client updates. Prioritize feature implementation and set specific timelines.
Collaborate with technical teams to convert clients' business requirements into functional software solutions.
Creating user guides, blog posts, marketing articles, and other technical content to promote the Webkul product.
Prepare the user stories and knowledge transfer to the project developers.
Take the change request from the customer and plan it as per the development sprint and the depend on features.
Responsible for writing User Guide and coordinating video podcasts to showcase successful client project completions.