Kajal Som — Operations Associate

As a Lead Operation overseeing a team of 20-25 members at a large-scale facility, I provided effective guidance and expertise in stability-related matters. I played a pivotal role in improving operational processes by setting, auditing, and enhancing standard work procedures to ensure consistency and quality. I proactively addressed operational challenges while monitoring daily improvement initiatives. In addition, I skillfully managed communication with doctors and patients via email, ensuring prompt and professional responses. I also successfully oversaw a live chatbot on multiple platforms, delivering real-time support and enhancing customer interactions. My responsibilities extended to verifying doctors' documents with a keen eye on accuracy and compliance. Furthermore, I hosted engaging webinars featuring renowned doctors from top health institutes to promote knowledge sharing and community engagement on current health issues. Lastly, I conducted regular audits of team members' emails and calls to maintain high-quality service and adherence to compliance standards.

Stackforce AI infers this person is a Healthcare Operations Leader with expertise in customer experience and team management.

Location: Gurugram, Haryana, India

Experience: 6 yrs 6 mos