Komal R.

Operations Associate

Ghaziabad, Uttar Pradesh, India9 yrs 8 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in Salesforce Administration and Business Analysis.
Proven track record in optimizing processes and enhancing data accuracy.
Certified Salesforce Administrator with strong communication and collaboration skills.

Stackforce AI infers this person is a Salesforce Administration and Business Analysis expert in the SaaS industry.

Contact

Skills

Core Skills

Salesforce AdministrationData ManagementBusiness AnalysisSalesforce Solution Design

Other Skills

Automated WorkflowsAutomation ToolsBug TrackingBusiness Process DocumentationBusiness Relationship ManagementCommunicationComplaint ManagementCross-functional CollaborationsCross-functional CoordinationCustom ReportsCustomer Relationship Management (CRM)DashboardsData AnalysisData MappingData Security Compliance

About

Hey there! I'm Komal Rana, I possess a cumulative background of 9+ years, with a focused expertise of 4+ years in the realm of Salesforce Admin and BA. Skilled in automation, data management,User Management, Documentation and crafting insightful reports, I'm all about optimizing processes and achieving outstanding results.Apart from my technical skills I am a good communicator and collaborator.I command proficiency in utilizing MS Word, MS Excel, and MS PowerPoint. I have engaged with Agile methodology during my work experience and have adeptly navigated the Jira tool. Let's connect and discuss how I can contribute to the team's success!! I hold an official certification as a Salesforce Administrator, and my inherent enthusiasm for continuous growth fuels my perpetual quest for new knowledge and skills.

Experience

Confidential

Salesforce Administrator

Sep 2023 – Present · 2 yrs 6 mos · India

Collaborated with stakeholders to gather and document functional and non-functional requirements, facilitated discovery sessions, and developed process flows, wireframes, and detailed specifications. Worked closely with Salesforce admins and developers to deliver scalable solutions using Lightning Web Components and automation tools. Defined acceptance criteria, coordinated UAT, and supported users through validation, training, and change management. Ensured data security compliance, created actionable dashboards, and maintained clear communication to manage risks and meet project timelines.

Salesforce AdministrationUser ManagementData Security ComplianceDashboardsAutomation ToolsData Management

Semykolon technology

Salesforce Administrator

Jan 2020 – Aug 2023 · 3 yrs 7 mos · Hybrid

Collaborated with stakeholders to gather and analyze business requirements, ensuring CRM solutions—particularly Salesforce—aligned with strategic goals and user needs. Led the migration of legacy systems to Salesforce, conducting impact assessments and supporting data mapping efforts that improved processing efficiency by 40%. Documented business processes, validation rules, and flows, ensuring clarity for the technical team during implementation. Designed automated workflows and process builders to streamline operations and enhance data accuracy. Maintained continuous stakeholder engagement through regular meetings and workshops to align technical solutions with evolving business objectives.

Salesforce AdministrationData MappingAutomated WorkflowsBusiness Process DocumentationBusiness Analysis

Smc insurance brokers pvt ltd

Senior Business Analyst

May 2015 – Nov 2018 · 3 yrs 6 mos · Greater Delhi Area · On-site

Experienced Business Analyst with a strong background in gathering and translating business requirements into actionable user stories. Skilled in documenting requirements, creating process flows, and leading workshops, UAT sessions, and product demos. Proven expertise in Salesforce solution design, gap analysis, and ensuring alignment with best practices. Effective in supporting testing, training, and change management to drive successful project delivery.

Business AnalysisRequirements GatheringProcess FlowsUser Acceptance TestingSalesforce Solution Design