Apr 2024 – Oct 2024 · 6 mos · Gurugram, Haryana, India

• > Transaction Monitoring:- Reviewed and analyzed customer financial transactions to detect potential suspicious activities, including money laundering and fraud indicators.
• > Alert Investigation:- Investigated system-generated alerts using Salesforce, applying risk-based approach to identify unusual or suspicious behavior.
• > Case Management in Salesforce:- Managed AML/KYC cases on Salesforce by documenting findings, adding relevant evidence, and escalating issues as per standard operating procedures (SOPs).
• > Sanctions Screening:- Screened individuals/entities against global sanctions lists (OFAC, UN, EU, etc.) and internal watchlists to ensure compliance with regulatory requirements.
• > Customer Due Diligence (CDD):- Conducted CDD and periodic reviews for both new and existing clients, validating identity, beneficial ownership, and risk profiles.
• > Process Improvement:- Contributed to improving investigation workflows and increasing accuracy in case reporting by identifying bottlenecks and suggesting enhancements.
• > Regulatory Compliance:- Ensured all work adhered to internal policies, compliance standards, and global AML regulations such as BSA, FATF, and FinCEN guidelines.
• > Team Collaboration:- Worked closely with compliance officers, quality control teams, and stakeholders to ensure timely and accurate resolution of alerts.

Jul 2022 – Sep 2023 · 1 yr 2 mos · Remote

• > Supported the development of AI and NLP systems by performing high-quality linguistic data annotation, validation, and review in Hindi.
• > Trained AI models through tasks such as text transcription, semantic tagging, sentiment analysis, and intent classification.
• > Conducted detailed annotation of textual data to enhance language understanding, contextual relevance, and model accuracy.
• > Ensured consistency, accuracy, and quality of labeled datasets in accordance with project-specific guidelines and linguistic standards.
• > Collaborated on multilingual AI projects aimed at improving the performance of conversational agents and search relevance in Hindi.
• > Maintained strict adherence to deadlines and quality benchmarks in a remote, self-managed environment.

Nov 2020 – Aug 2021 · 9 mos · Gurugram, Haryana, India

• Mobile Device Management:- Provided support for corporate mobile devices (Android/iOS), including setup, configuration, and troubleshooting using Microsoft Intune and Endpoint Manager.
• Ticket Management (ServiceNow):- Handled and resolved technical support tickets related to device issues, access problems, and policy compliance through the ServiceNow platform.
• Cloud Migration Support:- Assisted in migrating corporate devices from on-premises to cloud-based management using Intune, ensuring seamless transition and minimal disruption.
• Blended Support (Voice & Email):- Delivered end-user support through voice calls and email, addressing issues related to device enrollment, policy enforcement, and application deployment.
• Security Compliance:- Ensured devices were compliant with organizational security policies, managing conditional access and remote wipe functionalities via Intune.
• User Training & Guidance:- Educated employees on best practices for using corporate devices, security protocols, and self-service options through documentation and live support.
• Collaboration & Escalation:- Coordinated with internal IT teams and vendors for issue escalation, patch updates, and policy rollouts.

Jun 2019 – Jul 2019 · 1 mo · Allahabad Area, India

Dec 2018 – Mar 2019 · 3 mos