Mar 2024 – Present · 2 yrs 3 mos · Kenya · Remote

• As a Backend Software Engineer at AlphaFlare Systems, I contribute to the design, development, and optimization of backend systems that support secure, scalable, and high-performing applications for clients across various industries. I work closely with cross-functional teams to deliver reliable backend solutions, ensure seamless system integrations, and maintain strong communication with stakeholders throughout the project lifecycle.
• Key Responsibilities & Achievements
• Developed and optimized backend systems, improving application performance by 30% and reducing system downtime by 25%.
• Led backend programming initiatives, delivering core features on schedule and enabling faster product releases.
• Conducted rigorous testing, which reduced post-deployment bugs by 40%, ensuring stable software releases.
• Maintained comprehensive documentation, improving team onboarding speed and cross-team knowledge sharing.
• Streamlined API integrations and data flow, enhancing system interoperability and reducing integration errors by 35%.
• Managed the full SDLC, consistently meeting project milestones and client deadlines.
• Monitored system performance, proactively identifying issues, leading to faster resolutions and improved operational reliability.
• Executed project plans, ensuring projects stayed within scope and budget while meeting technical objectives.

Nov 2023 – Mar 2025 · 1 yr 4 mos

• Key Responsibilities & Achievements
• Developed and optimized backend systems and APIs using Laravel, enhancing system performance by 30% and reducing maintenance overhead by 20%.
• Led backend integration with third-party APIs, ensuring secure, reliable, and efficient data flow across multiple services.
• Translated client needs into technical solutions, improving project success rate by 20% and aligning development with business objectives.
• Delivered high-level technical support and resolved complex issues, boosting client retention by 30% and decreasing ticket resolution time by 25%.
• Produced comprehensive documentation for APIs, system architecture, and technical decisions, enhancing team alignment and delivery consistency.
• Mentored junior developers and promoted best practices (SOLID principles, clean architecture, code reviews), increasing team productivity and code quality.

Dec 2022 – Nov 2023 · 11 mos · Nairobi County, Kenya · Hybrid

• Key Responsibilities & Achievements
• Designed and implemented web applications with clean, reusable, and efficient code, reducing development time for new features by approximately 20%.
• Built, identified, and refactored features, improving system performance and reducing backend errors by 30%.
• Troubleshot implementation issues and debugged builds, ensuring timely releases with minimal downtime.
• Tested functionality across back-end and front-end, achieving higher user satisfaction and fewer post-release bugs.
• Integrated software with existing systems and APIs, streamlining workflows and improving interoperability across platforms.
• Collaborated with the team on architectural decisions, leading to more maintainable and scalable system designs.
• Set priorities, provided guidance, and mentored junior developers, boosting team productivity and reducing onboarding time.
• Maintained alignment with product owners and managers, delivering solutions that met business objectives and user needs on time.
• Worked closely with front-end designers to implement cohesive system features, enhancing overall application usability and performance.

Aug 2021 – Jul 2022 · 11 mos · Nairobi County, Kenya

• As an MIS Analyst at Airtel Africa, I developed and analyzed operational and financial reports to provide actionable insights that supported business growth across multiple operating countries. I leveraged SQL and data analytics to monitor revenue, track performance, and inform strategic decision-making.
• Key Responsibilities & Achievements
• Developed and automated new reports and dashboards, improving visibility into business performance and reducing manual reporting time by 30%.
• Wrote complex SQL scripts for data extraction, aggregation, and validation, increasing data accuracy and efficiency.
• Monitored key revenue metrics and operational KPIs, identifying trends that contributed to a 10–15% month-on-month revenue improvement in targeted markets.
• Performed detailed analysis and prepared strategic reports to guide leadership decisions and optimize operational efficiency.
• Provided actionable insights to each operating country, helping improve resource allocation and revenue tracking, leading to measurable improvements in performance.

Oct 2020 – Sep 2021 · 11 mos · Nairobi County, Kenya

• Developed and maintained existing software systems
• Tested developed MIS applications through Unit testing, Integrated testing and acceptance testing to correct errors during programming.
• Created users on Active Directory
• Maintained the department's website
• Monitored network performance and troubleshooted problem areas as needed to identify and remedy network performance bottlenecks.
• Validated all network connections in the office as well as guest accounts.
• Facilitated connectivity and recording during Commission meetings.
• Tracked and reported obsolete hardware and software for upgrade and replacement.

Aug 2019 – Apr 2020 · 8 mos · Kenya

• Database Administration including Developing systems and processes to regularly maintain databases and conduct regular checks to ensure data integrity.
• Generating reports and Query Optimization
• Create queries that allow data to be extracted and to streamline the data retrieval process.
• Providing support, including Setting up new users’ accounts and profiles and dealing with password issues
• Logging and keeping records of employee queries(End-users)
• Installing and configuring computer hardware operating systems and applications
• Testing and evaluating new technology

May 2019 – Aug 2019 · 3 mos · Kenya

• Review and update documentation for policies, procedures, standards, and guidelines.
• Record and track IT security incidents, including but not limited to unauthorized access to, or use of, systems, software, or data, compromised user accounts, e-mail threats, and abuse reports from various sources.
• Research and evaluate applications and services for use by the institution. Provide a matrix when possible, detailing features within each different application or service.
• Provide first-level compliance monitoring and investigations.
• Assist with vulnerability assessments and penetration testing for specific applications, services, networks, and servers as required.
• Perform compliance audits against institutionally accepted security controls.

Jun 2018 – Sep 2018 · 3 mos · Kenya

• Auditing | Quality Management System | Risk Management
• To offer support to integrate ISO activities (ISO 9001,27001,22301,20000,14000, ISO26000)
• Support the team to prepare for integrated ISO and related programmes
• Assist in software audit programmes
• Work with SharePoint champions and IT, to undertake an audit on SharePoint and implement action points for improvement
• Assist in preparation of Risk Assessment
• Attending to any other work-related duties that may be assigned to me from time to time

Jan 2018 – Oct 2020 · 2 yrs 9 mos

• Delivered full SDLC for multiple products, ensuring smooth transitions from design to deployment.
• Created flowcharts, system documentation, and solution designs that improved clarity and team coordination.
• Built secure, testable backend components resulting in improved system performance and smooth production operation.

Jan 2017 – Jan 2018 · 1 yr · USA

• Designing and Maintaining of the Company's Website and Software System