Jul 2022 – Nov 2025 · 3 yrs 4 mos · Gurugram, Haryana, India · Hybrid

• Facilitated Scrum Events (Sprint Planning, Reviews, Retrospectives, Daily Stand-ups) for distributed Agile teams in the SEPA Payments Vertical across 3 teams.
• Managed large-scale digital transformation programs using SAFe framework, overseeing multiple Agile teams within an Agile Release Train (ART) — including Program Increment (PI) Planning, System Demos, and Inspect & Adapt events.
• Collaborated closely with Product Owners, Business Analysts, Architects, and Banking SMEs to manage product backlogs, prioritize features, and deliver MVPs that align with regulatory timelines and customer expectations.
• Tracked and reported key Agile metrics (velocity, burn-up and burn-down) using JIRA dashboards and Confluence reports to drive decisions and identify performance bottlenecks.
• Mentored teams in Agile maturity, contributed to enterprise Agile adoption, and led agile workshops for new joiners and contributed to Agile Center of Excellence (CoE) within the banking program.
• Successfully managed multiple cross-team dependencies, ensuring seamless integration and on-time releases.
• Managed full project lifecycle from initiation to delivery, including scope definition, timeline planning, budgeting, resource management, risk mitigation, and stakeholder communication.
• Defined and maintained detailed project plans, RAID logs, release schedules, and status reports for regulatory-driven projects and core banking product rollouts and reported to senior leadership in program governance boards.

Oct 2021 – Jul 2022 · 9 mos · Noida, Uttar Pradesh, India · Hybrid

• Facilitated all Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives), ensured sprint commitments and goals were well-defined, and promoted continuous improvement across teams.
• Maintained Scrum artifacts and tools including sprint backlogs, burn-down charts, and reports to ensure visibility, track progress, and support effective sprint execution.
• Proactively identified and removed team impediments, resolved conflicts, and promoted a collaborative team culture by coaching Agile principles and fostering self-organization.
• Acted as a key communication bridge between development teams and stakeholders (PO/APO), while also participating in Program Team and Communities of Excellence meetings to influence process and tool enhancements.
• Supported release planning and execution for major and minor deployments, tracked delivery and quality metrics, and ensured backlog readiness through effective subtask creation and refinement.

Oct 2020 – Oct 2021 · 1 yr · Gurugram, Haryana, India · Remote

• Coached teams in adopting Agile practices, ensuring adherence to Scrum processes and fostering a culture of collaboration through clear working agreements.
• Managed end-to-end release planning and execution, supporting risk analysis and proactively removing impediments to maintain delivery timelines.
• Utilized JIRA dashboards and data-driven metrics to monitor team performance, drive improvements, and enhance sprint outcomes.
• Maintained JIRA hygiene and facilitated effective communication across teams by standardizing processes and reporting mechanisms.
• Delivered timely progress reports to stakeholders, escalated red flags, and supported continuous improvement initiatives aligned with business goals.

Sep 2018 – Oct 2020 · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

• Facilitated end-to-end Agile ceremonies (Sprint Planning, Daily Stand-ups, Refinement, Reviews, and Retrospectives) to ensure alignment, transparency, and team velocity within the Scrum framework.
• Acted as a bridge between onshore stakeholders and offshore development/testing teams through weekly collaboration meetings, enhancing cross-functional communication and delivery efficiency.
• Conducted bi-weekly internal surveys to gather team feedback, analyzed results, and generated MIS reports to drive continuous improvement initiatives.
• Coordinated regular syncs between QA teams and business stakeholders to ensure testing readiness aligned with evolving product features and business priorities.
• Supported test planning, ensured quality coverage across sprints, and contributed to Agile best practices adoption while balancing Scrum Master and QA responsibilities.

Jul 2016 – Aug 2018 · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

• Performed comprehensive functional testing for the Admin module of a CMS platform, ensuring high-quality deliverables and system reliability across multiple environments.
• Designed and maintained detailed test scenarios, test cases, and test data based on business requirements and functional documentation.
• Executed cross-platform usability testing on Windows, Android, and iOS devices, identifying critical issues and enhancing user experience.
• Managed defect lifecycle using JIRA, including defect logging, tracking, retesting, and collaborating closely with developers for timely resolution.