Sep 2017 – Present · 8 yrs 7 mos · Greater Indianapolis

• Business Analyst (BA) Lead for the IT, HR, Legal/Compliance portfolio (previously Retirement Services (RS) Transformation Customer Experience (CX) and Growth business pillars in supporting RS Business Relationship Manager (BRM) by providing advisory services). Supporting Enterprise Architects and internal IT teams in delivering business value including business analysis and technology/business integration efforts. Providing mentoring/coaching of other BAs to include project guidance. Enhanced business case efforts by providing techniques for specific identification of business goals and objectives along with relevant benefits. Conducted Requirements Management Integration (RMI) research with relevant enterprise functional groups to identify lifecycle(s) integration points and deliverables for an enterprise Requirements Management Life Cycle (RMLC). In preparation for playbook efforts and to test out RMLC process, conducted BA activities on a CX proof project by delivering enhanced business case and Business Requirements Definition (BRD) document. Led group of senior BAs in identifying analysis needs of their business areas and preparing for RMLC implementation. Led international conference workshop introducing process/techniques used to identify lifecycle integration. Researched Robotic Process Automation (RPA) techniques to identify additional BA skills needed for "bot" business requirements efforts. Researched and documented Cloud and DevOps business cases for implementation.

Jan 2013 – Oct 2015 · 2 yrs 9 mos · Huntsville, Alabama

• Business Analyst: Performed software requirements analysis for Data Center Infrastructure Management (DCIM) product development using Enterprise Architect and the ICONIX process to include robustness analysis. Avocent products included those that provide IT infrastructure management that reduce costs, increases availability of network resources and enables control, security, and compliance. Avocent is a subsidiary of Emerson Network Power.
• Product Owner: Responsible for defining and prioritizing the Trellis Thermal System Manager (TSM) Agile Team Backlog of program priorities. Participated in Product Management and Agile Release Train (ART) release planning. Served as customer proxy, worked with Thermal Product Manager and other stakeholders. Primary responsibility for builds by the Agile Development Team during sprints. Overall responsibility for preparation and participation in release planning and sprint execution (backlog refinement, iteration planning, just-in-time story elaboration, supported story testing, accepted stories into baseline, and participated in team demo and retrospective).
• Coordinated content dependencies with other Trellis Product Owners while also defining/implementing improvement stories to increase velocity and quality of the Trellis platform.

Jun 2010 – Sep 2017 · 7 yrs 3 mos · Toronto, Canada - based out of Huntsville, Alabama Area

• Developed, promoted, and provided business analysis, requirements definition and management services for IAG to include consulting, project management, training, product development and business development activities.
• Analysis and Requirements Process Management - PMLC/SDLC (Requirements Center of Excellence (RCoE)) Requirements Process/Practice Transformation - Securities and Exchange Commission (SEC) - Washington, DC
• Analysis and Requirements Process Management - PLC/SDLC (Requirements Management Integration (RMI)) Requirements Process/Practice Transformation - Credit Card Transactions - Omaha, NE
• Analysis and Requirements Process Management - PMLC/SDLC (RCoE) Requirements Process/Practice Transformation - Global Financials - Toronto, Ontario, Canada
• Analysis and Requirements Process Management - PLC/SDLC (RMI) Requirements Process/Practice Transformation - Credit Card Transactions - Phoenix, Arizona, USA
• Hearing Scheduling - Process Reengineering/Business Requirements - Government/Legal - Denver, CO/Boise, ID
• Sales Portal - Process Reengineering/Business Requirements - Energy - Irving, TX
• Analysis and Requirements Process Management - PLC/SDLC Requirements Process/Practice Transformation (RMI) - Derivatives Exchange - Chicago, IL
• Hearing Scheduling - Process Reengineering/Business Requirements - Government/Legal - Denver, CO/Boise, ID
• Supply Chain Management - Process Reengineering/Business Requirements - Food and Beverage - Plano, TX
• Reinsurance Management - Process Reengineering/Business Requirements - Life, Health and Auto - Manchester, NH
• Licensing Management - Process Reengineering/Business Requirements - Government/Insurance - Winnipeg, Manitoba, Canada
• ATM Marketing - Business Case Development/Business Requirements - Banking - Buffalo, NY

May 2010 – May 2010 · 0 mo

• Presented paper Project Estimating...The Squeeze is On

Apr 2010 – Jul 2010 · 3 mos · Nashville Metropolitan Area

• PRG 210 - Fundamentals of Programming with Algorithms and Logic, April 2010 – May 2010
• Introduction to the systematic, stepwise process for developing computer programs, occurs early in a degree program, and sets the stage for actual programming courses.
• POS420 Introduction to Unix, June 2010 – July 2010
• Survey of UNIX to include internal operations of the UNIX system, commands for efficient management of UNIX system files, and examination of file systems and processes.

Nov 2009 – Apr 2010 · 5 mos

Aug 2009 – Jun 2010 · 10 mos · Nashville Metropolitan Area

• MGMT 404 --- Project Management, August 2009 – December 2009
• Undergraduate course to successfully plan, manage, and deliver projects. Students learn to develop project plans, estimate task work and durations and use Microsoft Project for planning, scheduling, and budgeting.
• COMP230 Introduction to Scripting and Database. January 2010 – February 2010
• Basic programming concepts, logic, and scripting language tools used to automate basic system administrator processes. Critical thinking, logic, and troubleshooting are emphasized. Database applications are also introduced, helping students develop basic skills in using a typical database. Security topics discussed.
• PROJ330 Human Resources and Communications in Projects, February 2010 – April 2010
• Directing and coordinating human resources and the links among people, ideas, and information necessary for project success. A project manager's roles and responsibilities, team building, and organizational structure are covered. Communications planning, information distribution, performance reporting, and conflict management are also covered. The focus is on building and maintaining effective teams.
• SEC280 Principles of Information Systems Security, April 2010 – June 2010
• Develop knowledge and skills for security of information and information systems within organizations by focusing on security goals, security functions, and security mechanisms.

Feb 2009 – Jun 2010 · 1 yr 4 mos · Nashville Metropolitan Area

• IS535 - Managerial Applications of Information Technology, February 2009 – April 2009
• Provide MBA students with a broad understanding of the managerial concepts in managing information technology for strategic benefits of the organization. This understanding was based on discussions of challenges facing managers today on how to optimize their firms' return on information systems investments. Knowledge of information systems is critical to creating successful businesses in the highly competitive global business environment of the 21st century.
• PM586 Project Management Systems, January 2010 – February 2010
• Introducing project management principles and methods from the standpoint of the manager who must organize, plan, implement, and control non-routine activities to achieve schedule, budget, and performance objectives. Topics include project life cycles, project selection and organization as well as planning, budgeting and scheduling systems. Planning and control methods, such as PERT/CPM, and Gantt charts, earned value techniques and project audits, are presented.
• PM587 Advanced Program Management, March 2010 – April 2010
• Course examines how managers plan, budget, schedule and control multi-project programs (Project Portfolio Management) within an organizational context while emphasizing the multi project environment and project teams.
• IS582 Database Concepts, April 2010 – June 2010
• Graduate course designing, developing and extracting information to/from databases.

Jan 2009 – Dec 2009 · 11 mos · Online

• IT221 Analysis and Design of Information Systems, January 2009 – December 2009
• Explores areas of project analysis, design, and project management. Foundation of the course provides the background, rationale, and process of disciplined project planning and management using the Systems Development Lifecycle (SDLC) methodology.

Jun 2008 – Dec 2008 · 6 mos

Apr 2007 – Jun 2008 · 1 yr 2 mos

Apr 2007 – Jun 2010 · 3 yrs 2 mos

• Working with internal and external customers, eliciting, analyzing, and documenting process flows to include Pro-Change/Engage integration, MHIQ IVR, Personal Health Assessments (PHA), Wellness Clinics, and QuitNet coaching. Interviewed and documented change request process for combined Disease Management and Health Support escalation. Conducted requirements elicitation sessions with health support technical teams and documented functional requirements for Coordination of Care member experience. Elicited and documented business case in a project request charter for improving data integration. Reworked DMR’s Implementation Group’s Data Specification Template for use by the customer and various internal groups when on-boarding new customers during sales and implementation. Documented Telephonic Coaching and also Health Support integration flows. Began transitioning Implementation and Operations manual from internal artifact to outward facing customer deliverable.

Feb 2007 – Present · 19 yrs 2 mos

• Consulting engagements in the areas of management, project management, business and technical analysis, solutions requirements, business process re-design, software selection, strategic planning and training.

Dec 2006 – Apr 2007 · 4 mos

• Provided coordination with cross-functional project teams and consulted on credit card Internet functionality/processes with product, marketing, and client managers. Responsible for completing and verifying project checklist, creating project delivery schedule, verifying and validating functional definitions, designs, test scripts, securing Internet legal signoff, managing creation and sponsorship of change requests possessing impacts to Internet functionality or the customer experience. Coordinated vulnerability assessment of new software and verified customer experience upon implementation. Assisted with process improvements.

Jul 2006 – Nov 2006 · 4 mos

• Operations Business Analyst for port and terminal employees. Conducted requirements analysis for vendor products to include yard management, graphical stow, maintenance and repair, and document management (workflow). Requirements activities required use of Enterprise Architect and UML with deliverables of use case and separate requirements documents. Involved with research and identification of business scorecard methods and software.

Feb 2006 – Jul 2006 · 5 mos

• (Incepture) Acted as requirements analyst for the Enterprise Imaging group, researched service tickets, and defined true business needs, elicited, analyzed, and modeled business requirements for processing claims and inquiries for the Health Business Operations (HBO). Created and managed requirements specification artifacts. Assisted with implementing RUP using Rational Rose and Requisite Pro.

Sep 2005 – Mar 2007 · 1 yr 6 mos

Jan 2005 – Jan 2007 · 2 yrs

May 2003 – Feb 2006 · 2 yrs 9 mos

• Assisted in implementing business and technical analysis artifacts to include vision and scope, use cases, and software requirements specifications. Researched and implemented user acceptance testing. Modeled background processes by reverse engineering and capturing business rules. Determined and maintained analysis project schedules. Requirements analysis efforts were with Landstar’s Extranet operations (services) and application product suite. Assisted with internal IT audits related to Sarbanes-Oxley and created document, “SOX Internal Audit Program” to provide guidance for conducting internal audits. Assisted in establishing best practices governance for project prioritization and SOX tool selection. Created Use Case Standards guidelines for use by department analysts.

Dec 2002 – Feb 2003 · 2 mos

• Assisted in developing HIPAA Statement of Work (SOW), project plan, and project schedule for first phase deliverable to Allstate Health, Jacksonville.

Sep 2002 – Dec 2002 · 3 mos

• Interviewed Enterprise Data Warehouse (EDW) group and documented activities to include data warehousing concepts, CSX environment, technology and information specific to implementing business lines into the warehouse.

Jul 2002 – Sep 2002 · 2 mos

• Performed Unit and System Integration Testing (SIT) of the Centralized Associate Information System (CAIS), an in-house developed system. Test efforts included reports and miscellaneous application screens.

Feb 2002 – Jul 2002 · 5 mos

• Developed technical publications for an international commercial billing and time management software company. Deliverables included examples of SQL, XML and Visual Basic codes. Developed UML models (use cases and classes).

Oct 2001 – Dec 2001 · 2 mos

• Requirements analysis and modifications to client server planning/scheduling system for Lockheed Martin's D5 missile maintenance facility. The system was originally developed with Microsoft Access 97 and VBA.

Mar 2001 – Jun 2001 · 3 mos

• Assisted in implementation of CSG Systems ACSR, a customer care and billing system for AT&T Broadband. This was the first and only successful conversion for AT&T Broadband in their nationwide conversion efforts.

Oct 1999 – Mar 2001 · 1 yr 5 mos

• Provided systems analysis support in the Analysis & Implementation department within the Information Technology Division. Supported the Project Manager's (PM) efforts to integrate new enterprise-wide applications. Projects included: Unified Customer View (UCV) - Business and technical analysis using PegaSystems Customer Relationship Management (CRM) to integrate multiple, disparate systems into a unified view for the customer support group. Service Order Processing System (SOPS) - A redesign of an order entry system developed in Powerbuilder 7.0. Metasolv TBS - Assisted in analysis for implementation of an order entry system.

May 1999 – Oct 1999 · 5 mos

• Managed the Data Management department (technical library and engineering/drafting) in support of the Wang CSOC WAN contract with NASA.

Aug 1997 – May 1999 · 1 yr 9 mos

• Provided IT support for AMCOM’s Comanche helicopter group relocated to Redstone Arsenal from St. Louis, Missouri. Researched and implemented upgraded methods for SGML conversion and delivery of engineering publications.

Jan 1997 – Aug 1997 · 7 mos

• Provided front-end customer support with PCs and Macs for various NASA offices at Marshall Space Flight Center (MSFC), Alabama.

Aug 1982 – Jan 1997 · 14 yrs 5 mos

• Increasing levels of responsibility in the Information Systems department in support of NASA and military contracts. Twice awarded Employee of the Month.

Jun 1981 – Jul 1982 · 1 yr 1 mo

• Data administration in the VII Corps (West Germany) directorate's computer department.